Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been in many lounges around the world, even in some ‘remote locations’ but this one has really shocked me. First of all, i have arrived 30mins before my booked time. I know, rules are rules and I can’t come too early. However the manner in which this message was communicated was well below the standard. Secondly, when I finally got into the lounge, i saw a mouse/rat wondering around it. When I mentioned it to the staff, they again just said - oh yes... sadly because of that experience, could not finish my food. I am not a disgruntled customer but rather concerned that at the Airport as big as Amsterdam, with so many people passing through, the quality standard in this lounge is so low. I am very dissapointed.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 5 years ago

“We have experienced great hospitality in Kenya, whereever we have been. Staff was not serviceminded. Not even a smile. Lounge was hard to find as we didnt know it was Aspero. The food was dry and was about to be changed for breakfast. Even new food wasn't anything to talk about. The positive thing was comfortable chairs since Jomo kenyatta has no international standard to talk about.”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 5 years ago

“CUSTOMER CARE AND COMPLAINTS RE HEATHROW ASPIRE, ABYSMAL.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Very poor food (breakfast) No toast , pancake maker broken . Won’t be using lounge in T2 again !!!!!”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“No staff in sight, when they did appear we had to ask for food to be topped up. Waited 30 minutes for someone to appear to serve drinks”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“My wife and I planned a visit to the UK to attend my brothers wedding and visit family. Our flight was due to depart from Cork on Wednesday 4th December and arrive in Liverpool late at night. When I checked in on-line for the flight, an offer for November popped up. Book one lounge entry - get a second half price. I thought this to be a reasonable deal and recognising our journey would not be complete until near midnight, I made the decision to make a reservation for my wife and I to relax and enjoy some light snacks while we waited for our flight. After a busy day, I collected my wife from work and drove to the airport. The traffic through Cork was unbelievable. There had been an accident on the South Link Road and the City was completely gridlocked. We managed to circumnavigate the traffic by using back roads and managed to get to the airport in plenty of time and checked in. We made our way through the duty free shopping to the Aspire Lounge, looking forward to sampling some of the food advertised on the promotion. We were welcomed into the lounge by the hostess, she was the only staff member on duty. She was very busy, as well as checking in guests, she also had to serve drinks, some food items and clear tables. We found ourselves a table, left our hand luggage and went to the buffet counter. We were both very hungry and ready for some hot food. The hot food was almost all gone and that in the bain-marie’s under hot lamps looked dry and unappetising, it was still early, about 6:30pm. We asked the hostess if she could replenish the hot food, she replied that there was no more, that the food on the counter was all that was left. We were most disappointed. She then offered to heat up some pasta for us. We waited at our table for a while then she came over to apologise telling us that there was no pasta left either. We went back to the disappointing hot buffet, which had now further diminished by other hungry guests. We made the best we could from the remaining hot food and some of the remaining cheese and biscuits. We enjoyed a glass of wine, some coffee and to be able to sit in a quieter area away from the bustle of the public departure lounge. We commented how disappointing the buffet was and would not recommend it to others as it was poor value, even with the promotion offer. We needed a little hot food and the fair on offer was extremely disappointing and far from our exceptions having read the promotion menu. We considered putting a review Trip Advisor, but did not. We considered writing to yourselves to complain, but have not had the spare time. But now as you have invited me to write a review, I have decided to submit this, a detailed account of our experience and the reason why we would be slow to book the Aspire Lounge in Cork Airport in the future.”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

“Took more than 10 minutes to enter. Food was awful and toilets had an queue. No point to use it”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“This was my second time to the lounge and I was disappointed, I only chose this one this time as our first visit was excellent. Mainly due to the fact we were put in a side room instead of the main lounge. No body wanted to help! We had to insist we were put in there very poor service.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Worst lounge i've been in. Relly busy, cramped, squeezed as many people in as possible, didn't feel relaxing at all. The food was coming out in dribs and drabs, so you could never make a full meal, like the bacon would be out but the sausage and beans would be gone etc. Staff worked hard, but was over capacitated. Will never use this lounge again, would feel more chilled in the terminal fighting over a space at the bar.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Awful from start to finish. Follow up was a little bit better but I would not be recommending it to anyone I know.”

Helpful Report

(Cork Aspire Lounge) - Posted 5 years ago

“I was extremely disappointed with Aspire Lounge T5 at Heathrow. I refer to your comment on the website that you do not announce flights in order to maintain a calm ambiance, however I was shocked at how busy it was. Noise, and even staff vacuuming while trying to relax. In addition, despite booking in advance, we had to wait for a table or somewhere to site and as a result was rushed to eat our breakfast. My experience was anything BUT relaxing. At one point I waited 11 minutes at the bar to order drinks as there were no staff, eventually another guest knocked on the kitchen door to ask for a member to come to the bar to take orders.”

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“I was informed thzt the aspire lounge was full when I booked for the 18th November Upgraded to aspire plus. What a disappointing experience and the normal lounge was empty. Won't be using you're company again and that goes for my.45 employees.”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“Firstly problems getting into the lounge booked on 11th Nov flying on the 16th Nov no record of my booking staff very unhelpful had to pay again £60 to get into the lounge very embarrassing 20 mins at the desk .Have since received a refund .Not a good selection of food at all we ended up having a cheese batch and a ham batch”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

Dear Ms, Dean, Thank you for your review. I believe this has now been dealt with and we do apologise about the situation. I am glad to see that the team had refunded you for your visit and we hope to see you again soon. Kind regards The Aspire Team

Posted 5 years ago

“It was a problem find lounge 26! I passed three times police control, no one knew about the lounge. When I find it, a lady told me that I can't stay in it, and my destination was lounge 41. The only benefits were, a nice and polite black lady at the reception, hot coffe, but the lounge very noisy and cold.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 5 years ago

“The lounge was good but the booking process with Revolut is shocking. I paid for a lounge pass but it does not allow you to book a date or time. You have to just turn up and see what's available. Ridiculous. We turned up 2 hours before boarding and the wait was 90 minutes. What's the point in letting my purchase 2 passes when we can't book a slot. I will not be using this again.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Having paid good money to visit you’re lounge on 12th November & looking forward to having a nice relaxing breakfast before our flight to the Dominican Republic only to find there was a very very shortage of food on offer. There were no gaps or rolls with which to have with small amount of bacon that was on offer. No fruit in fact not much of anything p. We were told that they were having problems with their deliveries & hadn't anything else to offer. We were told we could have a refund but told in no uncertain terms that if we did we had leave the lounge IMMEDIATELY. Not happy with the experience will think twice before we book again”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

Hi Pauline Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Birmingham. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“I’ve always used aspire lounges and this was the worst I’ve been in. It’s too small and cramped. This is because it’s small anyway and a third is sectioned off to Singapore airlines and paying guests can’t used despite it being empty. We were asked to share a table and grab chairs where we could find them. Honestly it was a case of feeling like packed sardines. Perhaps non paying guests snuck in as there didn’t appear to be much labour available to staff the door either. The drinks choice was incredibly limited. Never seen such lack of resource in an aspire lounge before. And the bacon was left to braise in its own watery juices leaving a horrid smell of boiling pork in the air. Will never use Manchester Aspire lounge again.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Catherine Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“I have used Bristol lounge on many occasions previously and have been very happy with the service and value for money. However this time was far from good, we arrived at around 10:45 and the majority of the food was either gone or very dry and unappealing. The food did not improve until the ' lunch' items arrived. When we first arrived the lounge was warm, however it suddenly become very cold, to the point we were wearing our coats while eating food. e moved seats in the hope it would be warmer elsewhere, however it was worse. On three different occasions I spoke with I spoke to different members of staff who assured me they were looking into the issue. On the fourth occasion I was fed up and asked to speak to the manager who was very apologetic and eventually sorted out the issue. This was a disappointing start to our holiday, and will question weather to use this service again. Regards David Howe”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

Hi David Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at Bristol. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“This was an experience I would not wish to repeat in the future. I have not offered any stars as I feel even one would be over complimenting the service provided. The initial contact was very rude and I feel that in that specific line of work your staff should be trained to be pleasant and professional no matter what type of day they are having. The lounge was over crowded and a large section was fenced off for Singapore airlines. I heard various complaints ranging from level of food available to staffs attitude. Frankly I feel that your need to rethink your training protocols and ensure the lounges are fully stocked.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi David Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

“Compared to the Aspire offering in T1 this was awful. Cramped, dingey, staff unhelpful (with the notable excepion of the ex-Thomas Cook receptionist who was great in keeping with all Thomas Cook experiences in the past, the industry should be ashamed over the handling of that matter) Food offering was poor, with little variety, no pastries no fruit, no fruit juices. Flight information screens poorly placed, dingy, layout stupid ( had to queue for food across the access route from the check in desk). Champagne offering was more expensive than January in T1 and was restricted to the awful Moet who seem to triumph with promotion over taste. Solitary bar person pleasant but overwhelmed and longer than hoped for time to actually get the "champers" Will not be returning there.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

Hi Jeremy Thank you for taking the time to leave your review We are sorry that you did not enjoy your stay in our lounge at T2. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews