Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used executive lounges in the past and the same lounge. The service was slow andthechoice of food left very much to be desired. A small amount of salad and ham which was the only meat available, the soup was almost empty and you were unable to find a large plate , we small very small plates,( almost saucer sized) to try to eat the pasta which I don't eat, and the vegetable ratatuille. we do have photos but arson my camera rather than my iPad. I can always forward these at a later date.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Hi Sian, Thank you for taking the time to leave your feedback. I will forward your comments regarding replenishment to the lounge manager to be addressed. Plate sizes is something we are looking in to for the future. Kind Regards, Darren

Posted 7 years ago

“A bit unfair to rate Executive Lounges but did book Aspire lounge though Executive Lounges in Terminal 1 Manchester and was rather disappointed. Wasn't much choice of snacks, had to que for any drinks and only 1 person serving, people playing their own music via bluetooth speakers and asked staff to say something which they didn't do. Overall I won't be booking again at that lounge.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Hi Peter, I am sorry to hear you did not enjoy your recent visit. Please can you email your full feedback to customerrelations@executivelounges.com and one of the team will be in touch. Many Thanks The Aspire Team

Posted 7 years ago

“When we turned up the lounge was very busy. We were a family group and could not sit together and the children in our group had to sit on the floor! The food choice was poor and in need of replenishing, which did happen once the longe became quieter, WiFi signal was poor and small TVs did not work! A very disappointing start to our holiday.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 7 years ago

Hi Tim Thank you for your Review. I am very sorry to hear your recent visit to the lounge did not meet your expectations. Please could you email the team at customerrealtions@executivelounges.com and one of the team will be in touch. Many Thanks The Aspire Team

Posted 7 years ago

“The cleanliness was lacking. All plates and knives and forks and cutlery in general was filthy. I had to say many times to staff that plates etc were dirty. Been In many executive lounges which have been of a high standard and you are waited on an served your food etc. I was not very impressed.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“We were very disappointed with the experience in the Aspire executive lounge due to lack of food on display, when requested food to be replenished lack of interest from staff and finally told they had no ham left. Tables were not cleared and cleaned . We will not use again.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“The lounges at Manchester now just seem to be full of Benidorm bound holiday makers shoving as much booze and food down their necks as they can. Don't blame the airport for doing this but not the best experience”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“I have used the Aspire Lounge at Manchester terminal 2 many times for many years. I will never use it again until i find out that the quality and service has been returned to what it used to be. My friends who have recently used Aspire will not return either .”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Did not enjoy my visit, poor selection of food very little to choose from, snacks bar empty , it was over booked people had to leave before the time all in all not worth the money I will not be going back as I got nothing out of it.”

Helpful Report

(Newcastle Aspire Plus) - Posted 7 years ago

“Very very limited stock of drinks, snacks and food in the lounge. Had to pay to buy other things in another shop.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 7 years ago

“Long wait to enter the lounge. Dishes of food empty or very low. Had to ask twice for pre paid champagne. Glasses for water were not available & had to be asked for. One staff member only, on bar/reception who was very pleasant, but had far too many customers to be able to give good service. Insufficient staff for volume of passengers. I won't use again.”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

“Poor food kept getting shuffled around to get more customers in my grandson who I paid full price for was moved from the wi fi to let a man in when I complained I was told it was needed for a client so what was my grandson? Didn't find it relaxing at all”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“I though the lounge would have had comfy sofas to chill. This was not the case. It was like been in a cafe. Not impressed and will not be visiting this one again.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Poor food or snacks used Birmingham before much better”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Service and staff rude and very poor. Wedding party and made to feel un welcome”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

“hello My visit was not easy . No One knows your company and it was difficult to get acess in , we had to complain ! and losing time but finaly one manager get us acess”

Helpful Report

(Kuala Lumpur Airport Lounge) - Posted 7 years ago

“-Manque de place”

Helpful Report

(Montreal Airport Lounge) - Posted 7 years ago

“Been here a few times, never any hot food available other than toast. The only benefit is peace and quiet away from the main hall, but at least there you get the option of a much better food selection.”

Helpful Report

(Glasgow Airport Lounge) - Posted 7 years ago

Dear Guest, Before 11:30 am we have a selection of breakfast items available such as sausage, bacon, egg, beans, yoghurt and fruit. After 11:30 am we offer our main menu of a salad bar with ham and cheese, hot dishes such as pasta, pulled pork and curry and rice. Our food items are replenished daily , please could you email the team at customerrelations@executivelounges.com so we can look into this for you. Many Thanks The Aspire Team

Posted 7 years ago

“Hello, I am really sorry to have to score the lounge so low however this was due to your staff and food quality. When we arrived a receptionist badly handled a complaining client. It became embarrassing as we were trying to check in. I don’t think the the complaint was handled properly. I thought the food was cold and there was never enough out on display. You had to always keep asking if more was being brought out and as soon as it was it disappeared so again when I went up there was no bread for example. Then my partner and I sat with some friends that we met in the airport and we were told to sit separately which we did. I had 1 drink then went shopping. I came back to over hear 2 members of staff (on duty at 2pm) with a customer discussing the other people I was sat with... I heard the word disgusting and disgraceful and when I asked what the problem was I was met with hostility straight away. You are only allowed 3 drinks and I said I’ve had two meaning the one if asked her for and she spat back but you are here again and looked at me like I was dirt on her shoe. I politely explained that this was my 2nd as I had been shopping and I may have one more. Well 3 is your limit she spat back until I said that I had 2 and I shall be back again but no where was there a 3 limit sign. She was rude to all the customers she served after then. She had dark hair and was in there till late afternoon. There is more detail to my complaint so please respond if you wish to know more. Many thanks Clodagh”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Clodagh, Thank you for your Review. I am very sorry to hear about your recent visit to the lounge, this is not the level of service we uphold. Please could you email the team with your full feedback at customerrealtions@executivelounges.com and one of the team will be in touch. Many Thanks The Aspire Team

Posted 7 years ago

“Have used this particular lounge for many years but sadly I will be looking at alternatives next time The lounge was about 1/3 to 1/2 full yet there was a wait for clean glasses or plates The food choices have changed used to be filled rolls but now it's plated food (if you can find a plate) and it was salad ham cheese or 2 types of pasta or a rice all in all none of it was very appertising I heard one lady saying she was going out to get her children some food as they didn't like anything available and I could see why”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 7 years ago

Dear Sarah, Thank you for your feedback. I am sorry you did not enjoy your recent visit. I have forwarded your comments onto our food and beverage manager. Many Thanks The Aspire Team

Posted 7 years ago

“Unintrested staff , verry limited choice , tables not clean and tidy”

Helpful Report

(Belfast City Aspire Lounge) - Posted 7 years ago

Dear Rena, I am sorry to hear this. Please email any feedback to customerrelations@executivelounges.com and one of the team will be in touch. Many Thanks The Aspire Team

Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews