Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Untidy, plates and glasses left around and not cleared away. Not much choice in the way of food. Over all appearance of lounge poor.”

Helpful Report

(Larnaca Airport Lounge) - Posted 8 years ago

“I have been to many airport lounges, but this was the second most disappointing. The first most disappointing was full with a two-hour waiting list. At T5, the lounge basically consists of a corridor with background noise from moaning machinery - sounds like baggage belts or something. The lounge was crowded, the food uninspired and most only adequate in quality. The wine was served with some reluctance (should be self-service) and the furniture was not comfortable. All in all a poor experience for the £30 I had paid to reserve myself a place. Definitely no better than waiting in the terminal main concourse.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Food selection poor. Drink selection good. Lounge messy and not clean.”

Helpful Report

(Larnaca Airport Lounge) - Posted 8 years ago

“This lounge was recently refurbished and it's gone down hill rapidly since then. Poor choice of food, bar service instead of self service where the drinks served were flat, tables not cleared of plates or rubbish and the staff were awful, one male in particular who had a serious attitude problem and no idea of customer service. We won't be back.”

Helpful Report

(Glasgow Airport Lounge) - Posted 8 years ago

“Dirty tables, lack of snacks and unfriendly staff, they thought the job was beneath them no politeness everything was a disappointment. Has really put us off using the facility ever again”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“I was truly disappointed with my experience of the lounge in schiphol airport. We were not allowed to check in until exactly 2 hours before our flight, then after the security check we was only left with 90 mins before take off. The lounge was 25 mins walk from security and then 25 minutes to the gate which we were informed closed 30 minutes before flight take off. For all the reasons above, I definitely would not recommend this lounge to others. The timings and distance should have been specified before accepting payment from myself.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 8 years ago

“Desapointing first experience. I arrived in the morning around 10h and it was crowded and no place to sit. It was definitely more comfortable on the free long chairs outside the lounge. Food was ok but choice was limited.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 8 years ago

“Nowhere for 2 people to sit together. Food on offer poor. Dry rolls and microwaved bacon. Not much else. Drinks disappointing.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“For what was available I did not think it was worth the money. Neither of us drink alcohol in the morning so maybe a later visit would have been of more value but, in spite of this I thought the choice of snacks available was very poor. Also, the toaster was not working. Surely a place like this should have some sort of backup for breakdowns. Even a couple of pop-up toasters are not that expensive to buy!”

Helpful Report

(Glasgow Airport Lounge) - Posted 8 years ago

“The Swissport lounge was very busy, overcrowded, showing signs of age, and not a very wide selection of food for breakfast. Next time we fly, we may try one of the other lounges instead, or just remain in the departure lounge”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Bathrooms dirty, toilet needed several flushings to work, wall plug hanging out of wall unable to charge phone, furniture worn, had to clean table off ourselves before we sat down”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 8 years ago

“overcrowded , noisy. Snacks very average. Really wont be recommending it”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Stood waiting at door for five minutes without any interaction from staff. Poor girl on desk was doing her best whilst other staff stayed in out of the way”

Helpful Report

(Bristol Airport Lounge) - Posted 8 years ago

“We found the lounge at T5 Heathrow cramped and the food choice did not offer sandwiches. There were not enough comfy chairs (and the ones that were there were occupied). We have used the lounges at South Terminal Gatwick and North Terminal Gatwick many times and I must say that it was more enjoyable than the lounge at T5 at Heathrow. Also there were tables which were reserved and we arrived at the lounge at around 6.30 pm to find that the seating we had was inadequate and the reserved tables were still unoccupied.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“When I have used previous lounges there has been some hot food e.g. bacon sandwiches, toast but there was none of that here and the choice of snacks was very limited as well. I also thought it was a bit outdated and seemed a long walk to get to this lounge.”

Helpful Report

(Glasgow Airport Lounge) - Posted 8 years ago

“Lounge was dirty and there was nowhere to sit in comfort”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Poor choice of refreshments, particularly the food - very limited Dress code not adhered to nor enforced.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“It was as crowded as the main departure lounge unfortunately, meaning that it was not a relaxing experience. In addition I found that the clothing standards policy was not applied.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“That food was rather disgusting. The website made me think that there will be showers. After one drink i was told the next would cost money, which sounds crazy considering i payed 50$+ to go in for 3 hours.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Poor food offering (and it was 12:00) - won't be using again, will go elsewhere.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews