“Like most others, I had a terrible experience with Ezybook. I genuinely like giving people a chance to make things better, and would happily review my rating based on a second more positive experience, but on both occasions now, I have been so heavily let down, I could barely believe it. I was travelling with my 1 year old and a sick wife, which I have forewarned them about to. I wasn't in the mood to be messed around with.
On the first leg of the journey, we were told, as per their policy, to call 30 minutes before arriving at Heathrow. Apparently their site is within a 30 minute drive, hence the need for a forewarning. Understandable. I texted the number, then called about 35 minutes away. We arrived bang on time exactly where we were meant to, to find it unattended. I called them again, and was told that the collection driver was just around the corner. As the minutes passed by, I called again, and again. Same response - he is round the corner. My flight was 2 hours away. Their driver arrived 45 minutes later. My baby was stressed, my wife was worse. It was horrid. The collection guy then demanded I pay the £8.50 Heathrow parking charge ticket, otherwise he would not take my car. I explained that the extortionate fee was because Ezybook were so late. It should have been free had they collected within 10 minutes of arrival, as they had been forewarned. No response. I warned them about mileage and fuel usage and told them I had everything recorded beforehand. That was done. Hopefully a better experience on my return leg.
As soon as I landed, I called at 20:52, giving them a 30-minute forewarning once again. They picked up, acknowledged it, and told they'd be there once I collect my bags. They asked for the flight number but didn't even bother checking, assuming I was arriving at T3. It was actually T5, which was clear on the flight details, and had to be reiterated to them. I get out of the terminal 30-odd minutes later, at 21:20. No sign of them. I call and they say driver is on his way. I call again at 21:33 - 'we will contact the driver'. They call at 21:45 - 'sorry sir, driver has just reached your car and found a flat battery. We will have to jumpstart it'. I was livid. How are they mentioning this to me nearly an hour after my forewarning, and a full 25 minutes after they should already have been here. If that was the case (who knows if it was even true), it should have been discovered closer to 20:52, not at 21:45! We are then told it would be jumpstarted and brought to us within a few minutes. Just hold tight. I have a very tired irritable baby and a wife who could barely stand at this point, which I also remind them about. The guy then starts giving lip on the phone. If it wasn't for my concern for my car, I would have responded, but realised I was at their mercy until my car arrived. I give them another 30 minutes. 22:14 - 'the driver has left and will be there shortly'. Nothing yet. I call again at 22:28 - 'let me call the driver'. Nothing. They call me at 22:41 - 'driver is round the corner', he wasn't. Driver finally arrived close to 23:00, and gave me the ticket to the barrier, telling me it was free to leave. I got to the barrier without paying at the terminal, only to find a charge for £5.30 I had to pay. Was going to lose it at this point. Worst thing is, the lies and deception were so bad, I realised the guy I was calling, who was telling me he'll be contacting the driver, was in fact the driver. What on earth.
I have never ever dealt with a company so bad. I wasted nearly 3 hours of my life, and an additional £14, which would have actually made other more reliable companies the cheaper option.
I don't say this lightly - AVOID at all costs. I will be taking this up with Trading Standards and the Comparison sites they are listed on. Not acceptable”
“Ezybook are agents they introduced me to Enigma Parking Ltd. Enigma presented themselves as “Park and Ride” when they are meet and greet and operate from a car wash. They landed me with a parking fine at Heathrow airport.”
“I am currently on holiday and my car is with this company until I return. I paid £68 through the booking site for my car to be parked for 7 days. Myself and partner stayed at the Thistle hotel night before the flight. Unfortunately the pods at the hotel are currently not in operation. I decided to park the car at the hotel and drop the car at the terminal the following day rather so we could drive to the terminal. I called up the company on the number: 07759 579014 and asked them if it’s ok if I drop the car off the following day instead of the day it was booked for. The guy responded “yes that fine”. I was not notified of any other chargers or cancellations that may occur and was not sent any cancellation email or notification. When we arrived at terminal 5 the following morning I called and told them they can collect the car. Nobody arrived. I called again and was asked when my booking was for. I told them I called yesturday and changed it from Saturday to Sunday and was told it would be fine. The guy said to me, “ you didn’t arrive yesturday so your booking was cancelled”. I said, “ what do I do now?”. He said,” you have to make a new booking and pay £80 cash to the driver when he arrives, we don’t take card payments. You must get you refund directly from the company he said. The driver refused to give me any receipt for the £80 cash payment. I have phoned and chatted to them via their chat service regarding a refund on my original payment as now I have paid £150 to park my car for 7 days!. I am not having any luck. I am building a case against these guys now and urge anyone that has had issue with them to join forces with me to get our money back and get these guys removed from Heathrow. Please email me at infoatrepairmydevicedotnet so we can work together to get our money back and work together with the police and solicitors.”
“Ive only just somewhat recovered from the incident last Saturday at Heathrow Car Park T5 to be able to write this review- but wanted to pass on my experience to others to say Please please please be aware of Ezybook Ltd (the agent) and Enigma Parking (the parking company)
Basically - please do book this company, if you want to risk the following - which unfortunately happened to me last Saturday:
- car left unattended on pick up with doors unlocked and keys on the sun visor
- Petrol cap door ajar
- A drop from 120 miles to 60 miles of fuel
- A very strong smell of a burnt out clutch
- Car un- drivable with approx £2000 of damage (suspected clutch, dual mass flywheel and automatic brake issue- poss more- awaiting full diagnostic from the garage)
- verbal abuse when calling said companies with eventually, calls not being answered
- An unexpected car park over due payment due to the car being dropped off early
- 14 hour sleepover alone as a single woman in an empty terminal 5 car park awaiting the RAC and then the tow truck- dealing with coming to terms with being a victim of crime
- 2 hours sleep in 36 hours- following an early start and a long journey home from abroad, waiting for the RAC mechanic and breakdown truck
- Having to file a crime report to the police
- Not feeling like you’ve been on holiday
If youre happy for the above to potentially happen- then please go ahead and book. Please, please, please learn from my experience of having my car absolutely trashed by this company whilst in their ‘care’.
As well as having reported the matter to the Met Police, Im contacting Trading Standards, Companies House, getting legal advice and pursuing the matter with small claims court. The company have been contacted and are aware.”
“DON'T USE Absolutely appalling service. We rang 30 mins before we arrived at Heathrow to tell them when we would arrive. We called them when we arrived and were told 10 mins, rang again told 5 mins, rang again after 30 mins waiting (quite angry) and were told to cancel the booking if we were not happy - as if we could). They arrived 45 minutes late (because of this, we were charge £10 for parking). We were so worried about missing our flight.
On return, we rang at 5am (as booked), no answer for at least 30 minutes. Our car arrived at 6.35 (over an hour late). When it did arrive, they had put 80 miles on the clock!!
Another customer had to leave his keys on his tyre as he had to go check in for his flight. Another sent his wife in the check in as they were delayed over 30 minutes too. We will be reporting the company to Heathrow, British Parking Association, and any other consumer protection body we can find.”
“Dropped off my car 2.5 hours late despite clling them on landing and sending them a confirmation a day efore the flight. Half of fuel tank used and 140 miles car driven and left in a essy state. Please take a bus than using these crooks”
“Not reliable at all, do not use, I have been given a post code ( UB3 5DN) to drop my car and hand my keys to the reception. The place was a car wash, there is no car parking. I called the number that was given to me on the email. He asked me to drop off the car at the airport. There was no shutter service as promised in the email. I waited at the airport under stress after making several calls when the driver will be coming to pick up the car. There is a charge to be paid paid for drop off the car. At the end he did turn up I handed my keys and run to do my check in.. After my arrival, I waited for an hour to get my car back, after making 3 calls , the car was returned filled with birds dropping. A dreadful experience . DO NOT USE”
“Absolutely shocking!!! Terrible service car was filthy when finally returned looked like it had been rallying for a week thick mud inside & out
Not enough staff to deliver our car we had to wait
In the freezing cold to be picked up to be taken to our car
This is not what we paid for a full refund is needed”
“Booked with ezybook as stars looked pretty good on the comparison site I used. Should have searched for independent reviews first!! Our flight was cancelled due to storm Eunice. Flight rearranged for next day. I rang our driver (the day before our original pickup date) who took details of our meet and greet booking. He said it was ok and we would be picked up on the date of our new flight (the day later). We phoned the driver 30mins prior arrival at the terminal. Was told we should have arrived yesterday and we could not get picked up, denying all knowledge of phone call!! We had to book in at Heathrow long stay for £230 and in a rush to get flight with 2 young kids. !!!NEVER EVER USE THIS COMPANY!!!”
“Premium Parking - Park and Ride
We dropped our car off at Ezybook supplier, Kwik Park in Colnbrook on 6th February and were informed we had to pay an additional £10 for the driver to drop us at the airport, it had to be cash and he would not issue a receipt. Upon arriving back today we were informed we had to pay another £10 to which we denied saying we paid on Sunday, after a while they agreed and let us leave.
I believe this is bordering scandalous behaviour and have never previously experienced any company demanding additional payment after I have agreed and paid in full the agreed amount for parking and transport to and from an airport.
In regards to the service provided, it was not ideal, they seem to use just one car so had to wait 30 minutes to be transported to the airport, and another passenger and another employee also got into the car, which was not comfortable in these current COVID times. Additionally we had to wait 60 minutes in Arrivals after collecting our bags as there was no driver/car to collect us.
We will not use EzyBook again and would recommend people seriously consider the hidden charges and lack of service before booking.”
“Do not use this company they are rude, make you wait , dont care have a big attitude. They can charge you if you are late but if they are late they dont care . They threatened to leave my car on Short Stay for 2 weeks . Rubbish Rubbish, use a more reputable company pay a little extra not worth ll the hassle”
“Ezybook airport parking - Skylink Parking - Enigma Parking Limited.
DO NOT USE THEM
It s a scam from the beginning. Once you book online, you will receive an email that will state to get to a post code (parking yard). This is not true, its a scam. They will tell you to go to the terminal and drop your car to one of their drivers.
I ve booked 4 extra days by mistake and told them i will be back on the 14th not the 18th. They said for me to notify their driver and i will have my car back. NOT THE CASE.
When i called them after my arrival, they said they have 120 cars to move to get mine back. After 1h of debate over the phone, i got the police involved. This guys started to swear at the police.
They said they won t return my car until the next day.
I called them again and said the car will be there in 30 mins if I pay extra 30£.
I did it just to get my car back, after 3 hours if phone calls.
One of the guy s name is Muhammad Hadik or Hatik.
They ve sent the driver to the airport with my car. They disconnected my camera in the car so I won t see where the car was driven.
PLEASE, DO NOT USE THEM AT ALL.
07759 579014 - this is their number - spred it wide so people dont use these clows.
If you check their company registration you will see they close and open new companies with slightly different names.
Its not over for these fools.”
“I called the day before to inform me that I could not leave because the Antigen test had not worked so I had to order another one and postpone the departure until later but they did not want to know anything they asked me again for the entire amount despite I had not used of no service.”
“Enigma meet and greet are a joke worst service ever and Ezybook don’t seem
To care or do anything about them despite recommending them. Do not use go elsewhere the service is sure they are rude ignorant people and keep you waiting for ever and don’t even meet you where they are supposed to. It’s not a meet and greet it’s a shambles and probably scam. Read other reviews too. Wish I had as I’d never have used them!!”
“AVOID!! BASICALLY A SCAM
AVOID!!! This is basically a fraudulent business!
They don’t tell you the name of the company that will be taking your car until you have paid, i then googled it and it is HORRIFIC, has shocking reviews and they took my money and would not refund even thought I tried cancelling seconds after the booking was made.
Very rude and I professional staff..
I would NEVER LEAVE MY CAR WITH THEM! Google reviews before you book! People had they cars keyed and 80% of them never got picked up and were left waiting for hours! AVOID AVOID AVOID!!”
“If I could give this service a zero I would. DO NOT BOOK YOUR CAR FROM THIS PLACE. Absolute scammers not only do they not kno what customer service is but they think it's ok to steal parts of ur car and when questioned they have no knowledge of it. My husband and I went away on a emergency basis and had no other choice to book here. We arrived to a back street where they told us to take ourselves to the airport and they would drive our car back to a secure place. We didn't get any paperwork just a dodgy guy. We were concerned at this point but it was too late to cancel. We arrived back and called the company and they kept telling us 10 mins they would be here. we waited 4 hours for our car and when we got handed the keys the guy ran off. We instantly knew something was wrong as the engine light came on. They had stolen our catalytic and when questioned they had no knowledge. 12 hours later we were still stuck in Heathrow airport waiting for AA service. Unnescary headache. Pay a little extra for the service. AVOID AT ALL COST.”
“DO NOT USE! My vehicle had the number plate changed with electrical tape and when I challenged this I recieved a very agressive response from the guy on the phone.Lot's of lies told and apparently I receieved a service and should ignore the fact that my vehicle had been tampered with. Police Contacted and have them on their radar now. AVOID AT ALL COSTS
I wish I had done my research.”
“The service I encountered was very bad. No customer service to deal with and lack of knowledge on how to properly handle a customer. The representative never came to receive my car for parking. I eventually missed my flight due to their lack of service. This company does not have a stand in the parking terminal to greet you when you arrive. I called the phone number provided on the website and was just told that driver will be there in 10 minutes, which never happened. After calling to get updates because the driver never came i was getting ignored and hung up on in my face. Do not use this company. 0 rating at best.”
“Customer Satisfaction - Negative not even Zero
Customer Support - Never got a reply on email.
They are ruining the travel with Zenith Car Parking
Cancel the booking without informing the customer and then keep passing the issue from Ezybook to Zenith Car park.
Refund not processed for 20 days and no responses.”
“I arrived in London Heathrow call them they said 20 to 25 minutes we been waiting 1 hours my little 3 mother child she was crying all the time we been waiting in the cold for 1 hours then they come and go back to the can they ask use to pay other £5 extra fees why they never mentioned on the website so we had to pay they parking in Heathrow car park because they pick use up why
Please people don't west you money and your time it's far from airport and hard to find the car park when you arrive
I will never recommend this place always red the reviews before you look for to park”
