“Initially I received no confirmation for several days and had to make numerous phone calls to resolve this.
30 minutes before arrival I called as requested. On arrival I called again and was advised they'd be 5-10 minutes. After 20 mins I called again and was advised the same and that traffic was causing the delay. I don’t accept this as they must account for traffic conditions, plus they had notice of my arrival. When they did arrive approximately 40 minutes after my arrival I was told as my booking was for 0800 they wouldn’t arrive earlier.
On return I called as the flight was early to ask a driver to meet me. I was advised I have to wait until the original time booked. I became quite upset explaining I was asked to call once at security, therefore I was expecting them to arrive as soon as they were able. It seemed unfair to ask me to wait another 2 hours as flights can be unreliable and the time booked is always an estimate based on arrival time. I then agreed the driver would call me on arrival at the car park to avoid me waiting by my car as it could be up to two hours.
Over an hour I called them, no reply. I then got a call stating my car is there. I arrived a few minutes later and no-one was at my car. I called again and was told the driver left and my key is on the front wheel, I explained this was not acceptable service and they hung up. I then had to pay for over 30 minutes parking as they hadn't advised me my car was there earlier.
I wrote all this to complaints department but have had no response. I recommend you do not use this company, not good service at all.”
“Never left a review before but I had to for this company. Service is so poor. A queue of people waiting for their cars all moaning about how bad the service was and how long they had been waiting. Called a number of times over the space of half an hour and no one answered. Finally got through after 30+ mins and they said the car would be there in 25 mins. Over one hour later we were still waiting for our car. Called back again and the person hung up on me and then my partner tried and same thing happened. Terrible service - rude staff.
Car was dropped off covered in mud, back seats had been tampered with, Costa cup and crumbs, and worst of and most disgusting of all, a cigarette burn hole in the driver seat with the car stinking of smoke (we are non smokers!)
You also have to pay for the parking at the meet and greet. The car arrives late for pick up so no benefit there.
Do not use this company and please read other similar reviews.”
“DO NOT USE THIS COMPANY
Scum of the earth. Booked by mistake. After cancelling I was told I’d get a full refund straight away. I’m 12 weeks in now and still no refund. Keep getting told (when they answer the phone) it will be 2 more days!! Oh and they don’t email back EVER and when you do get hold of them by phone your always talking to Allan Richardson, yes it’s always someone different!! AVOID”
“I was refused today to pick-up my personal car from the Gatwick airport as a measure of punishment which was verbally voiced over the phone because a disagreement regarding the place of delivery( allegedly they do not park anymore to S terminal which is not true). Even though it is written crystal clear that the car should have been delivered to South terminal, they told me to forget about the contract in a very rude way without even explaining or to show any manner ...I was sent to N terminal and he has threatened me that he would make sure to delay me by at least two hours. Went there and everyone refused to speak to me after telling the Reg number. Eventually they have asked to call same number back (ending in 5611), which I did. This time I was very aggressively refused to have the car and he has sent me home and to comeback the following day since he has blocked on purpose the car. He was reluctant and did not want to listen that I had to change two flights in the last 24 hours with a stop and my wife and my 5-months-old infant had to endure all this treatment...He was not touched that I was going to call the police..
Eventually, people over there hearing the discussion went without his permission to unblock the car. Allegedly he told me that he is the boss and no escalation can be made even though I had asked to see him personally in order to find a peaceful solution considering all the circumstance. They have verbalised that he has sent notification to all of them not to release the car. However, they did this gesture of goodwill risking their jobs but surprise.. not for free!!! I was asked some money as tips which I had to give them having to prioritise my son sitting for an hour in a very windy corner and stop seeking my rights!
I have sent an-email this morning addressed to you regarding my flight change requiring to pick up the car one day earlier.
Please note that I am about to involve the police as well with the recorded evidence in my possession.”
“Avoid EZYBOOK at all cost do not use these people at all they are seriously unreliable.. I don’t even think it’s a real company. I booked with them an ended up missing my flight because no one bother the answer my phone call after calling them for 3 hours! I was left stranded at Gatwick with my car my wife a 5 years old and my 8 years old both girls and 3 suitcase.
Pay the extra and book with the airport.”
“Good afternoon. I would like to contact those who are looking for parking at airports. Never contact this company. Cheating people when you arrive at the parking lot, initially you need to call them in 30 minutes so that they send a person for your car, you can wait for him for an hour and a half, which is already not convenient for you. Upon arrival, your car can be returned late and you are waiting at the airport all this time. Your car is driven outside the airport, it’s not clear where your keys are with them all the time, my friends returned the car almost without fuel, although there was almost under the tank. And even when the car is taken away and returned for entry and exit from the parking lot, you pay, which is completely unprofitable even with their discounts. Be careful. Make reposts so that more people see.”
“Where to start...I wish I had seen these reviews before booking our cars in with this company....We arrived at Heathrow at 2am as planned. Had an email the day before asking us to call a number on our arrival to Terminal 2. Myself and my wife called the number over 30 times in the space of 90 minutes but no answer! In the end we had to leave our car and my sons car in the short stay car park as we we almost missed our flights. What a nightmare!
We have since returned from holiday and have emailed and called asking for our money back but not a thing. There should be a law against scammers such as these. They ruined our holiday as we were so stressed with them not answering or replying to ANYTHING.
And to top it off....got back to Heathrow a week later to 2 lots of £612 car parking charges.
Lesson learnt - Never use a company purely on a cheaper price.
Please please avoid this company AT ALL COSTS.
Their listed office is in Slough so I will be paying them a little visit soon but not expecting anyone to be there to be honest.”
“same as other customers. Utter shambles. DO NOT GIVE THESES SCAMMERS ANY CUSTOM PLEASE. car on 1% fuel on return so highly suspicious that either my car was used or the drained my tank. DO NOT USE, oh and had to pay £5 to exit gatwick carpark after being handed the car and the ticket. Had expected to get out of the barrier for free. Added insult to injury. Still furious days later.”
“Awful!! Waiting now 12 weeks for a refund. Cancelled booking due to horrific reviews , promised a refund within 5 day , then 10 days then received email stating due to high volume of cancellation ( wonder why) it will take up to 8 weeks to process. Now 12 weeks and they ignoring message , live chat and email. Good luck if you book with them.”
“Used this company at Gatwick from 17th to 25th August 2022.
AVOID AT ALL COSTS !
IT IS NOW IN THE HANDS OF THE POLICE !
STOLEN DISABLE BLUE BADGE ! DRIVING GLASS ! LOSE CHANGE !
Asked for £20 cash on pick up !
Rude people that answer the phone.
Absolutely GUTTED !”
“If I could give a minus star I would. Rang on route as the described, with 30 mins to go to arrival. Had to wait a further hour for them to collect the car. Kept saying they were on their way which they clearly were not. Upon return to the UK had to wait TWO hours, only to be lied to time and time again saying he was on his way with my car. Then they stopped taking my calls, but decided to answer a lady stood next to me who was also chasing up the return of her car. You also have to pay the parking upon arrival so that's a further £5.30 x 2 so they are not that cheap afterall. The guy on the phone is rude and aggressive.............when the car was returned the mileage was only 7 miles yet it took TWO hours to return my car which was about 3 miles down the road! Absolutely disgusting service!!! AVOID!!!”
“Absolutely disgusting.
The communication was difficult from the drop off time. No respect at all.
When we get car back, SURPRISE....half tank of petrol disappeared.. pair of shoes left in and full bag of litter as well...
Coffee spill on the back seat... Mud everywhere.. dash cam dismantled.. a small multitool keyring nicked..
Fault spanner light on dashboard..i don't know yet how Sirius this fault is. I believe our cars used for their personal purpose.
Guy who delivered, disappeared literally in a second..
Call straight away but what we get it was a guy named JIMMY laughing with our problem. obviously the name was fake as there is no Jimmy name in Romania.
I can not believe that in 2022 in UK we allow a bunch of scumbags to run business like this with peoples personal cars.
PLEASE avoid...”
“Worst experience ever! Both Ezybook and Rainbow Parking (also known as Golden Parking) are scamming customers. I have a system in my car that allows me to remote control it and also see location my car is in. My car was used on various occasions and stored in a residential address and not a secure car park as advertised!!! Upon receiving my car, my diesel was almost finished and there was a Tesco clubcard for a stranger called “MRS Y RAJARULAN” in the passenger seat.
Ezybook will not offer any compensation and Golden parking has refused to respond or investigate this. They ignored all emails from myself.
My car could have easily been stolen or damaged.
Ezybook takes payment and refuses to hold Rainbow Parking/Golden Parking accountable.
DO NOT USE THIS COMPANIES. Check reviews on Google and also Trust Pilot.
Please Ezybook, do not attempt to respond unless you are now going to compensate me or actually hold Rainbow Parking/Golden Parking accountable.”
“never use this company, they have used my car and made the car completely worst postion by leaving used water bottles, juice bottles and also crisp packets, they have also stolen spare money in the car, they haven't handedover the car to, they left the car in parking and key on the front tyre, they told after calling several times, at some point they were threatning me they dont even give my car and told me to what i can do to them. i would never use this company at all.”
“Shocking!!!!!!
Do not use under any circumstances, car brought back with '0' miles in the tank it was left with 1/2 a tank 600 miles on the clock 1.5 hour wait and as told to f off
And reading all the other reviews I'll be getting parking tickets in the post
DO NOT USE
DO NOT USE
DO NOT USE
DO NOT USE”
“If there was a zero rating, this company will still score lower. DO NOT USE THEM UNDER ANY CIRCUMSTANCES!!!!!... It took over 40 minutes just to drop the car off since these cowboys had no clue of what they were doing, totally defeating the purpose of meet and great. I had to stand in a queue to drop my car off....On Arrival it took over 1.5hrs to get the car back after calling them over 50 times (they never pick up on the first ring!)My car was filthy apparently parked in a field.? One unlucky lady was told that they couldnt find her keys!!...how are they still operational?? with all these scathing reviews, its a disgrace and a bad look on Gatwick airport to allow these shody company to carry on sub par services to their customers...THEY NEED TO GO!!”
“Can only echo the experiences that people have had with this company.
I have reported the company to the insolvency service and hope they will investigate this rogue company. The service is unsafe, the drivers are on the mobile whilst driving answering frustrated and confused customers. Frequently over the speed limit with their shabby vans. A safety risk for the customer and the rest of traffic.”
