“Don’t trust this company at all !!!! Go for expensive more trustable and professional companies never again gov.uk have to investigate them because they are taking peoples cars and drive as their personal vehicle my story was 17th of April they pick up my vehicle 14:33 which I already told them I’m going to be arrived 14:00 because off late pick up I paid £8.50 in Heathrow Terminal 5 and when I come back from holiday 22th of April i wait them 1 hour out side of pick up point and they didn’t come to pick me up cause they said that was a issue with my vehicle and I told them to take me to my vehicle they come after 1hour 20 mins for me to bring me to my vehicle and I notice there wasn’t any Issues with my vehicle they was just lying to me any way I took my vehicle and go my home and I received penalty charge notice from Heathrow Terminal 5 drop off point 17th of April 14:51 which was right after they pick up my vehicle they drove to drop off area and pick up some one else in to my vehicle and was driving while he speaking with cell phone on his hand I try to contact them true their provided number or provided email u cannot access or leave voice mail cos their mail boxes full as well so highly warning ⚠️ Do not trust this people and don’t give them your car I paid my pcn charge aswell and I’ll go to court agains them to lose their business”
“Rude people, Unreliable Service, Car come back damaged,
On my return they took 1 and a half hours
and the found it funny
DO NOT USE THIS COMPANY !!!!
You will regret to !!!!”
“Ezybook rarely answer the phone r respond to emails. When you do get a reply on the phone they just tell you the supervisor will contact you. I am due to have a refund having lost confidence in the company but they are just ignoring me. No customer service at all”
“AVOID … AVOID … AVOID
We followed the instructions that were given to us, to call 20-30 minutes before arrival at the terminal. Each time I rang there was no answer, I was unable to leave a message as the mailbox was full. However on the fourth attempt I managed to speak to someone, It sounded like I’d woken the person on the other end up!! We were told that the driver was on the way. After waiting over 30 minutes, I called for an update. I was told that the driver was 1 minute away. After waiting another 10 minutes, we were told the driver was in the lift, he apparently came and picked someone else up 🤬 lots of Rabbish. After 1hr and 45 min waiting and nearly missing our flights the driver finally arrived.
On our return we rang as soon as we landed as instructed and sang when we had all our bags as instructed to be told the car would be returned in 45 minutes. After waiting an hour, we rang for an update to be told there would be 15 min and for us to get a coffee. After they asked us to give driver a tip as it’s there best driver and even made a joke about using our car as a taxi service !!!! Not what we needed after a 22 hr flight and waiting for over an hour again .
Matters got worse when we arrived to the car to find that our white car was now black and the spoiler from our car was missing. When confronted the driver he told us he would report however that doesn’t resolve the issue.
Called office and they were much the same AWFULL ….
The service we booked was advertised as stress-free airport parking. As you can appreciate our experience was anything but this and cost us 5x more than advertised on repairing damage and cleaning the car.”
“AVOID AVOID AVOID!!!!! WORST SERVICE AND EXPERIENCE I HAVE EVER RECEIVED!!!!!!!!!!!!!!
Absolutely garbage customer service. This is nothing more than an opportunistic con. Incredibly rude staff who shouted over the phone and would not accept responsibility for not sticking to their word. They used all petrol, damage inside and outside the car, this is a crime. I received an £80 parking charge notice on the date when I was not in the UK. Someone who has been keeping the car keys must have illegally used the car without my permission without my even being aware of it. Overcharged in cash at airport car park despite paying online when booking. The Enigma company is dissolved on 04/04/22 but still, they are working illegally. Ezy book and Enigma company parking whatever they're all called, need to be transitioned into one and genuinely called the clown show! I have reported them to Police, trading standard and Insurance company, by the looks of it, they won't be around for long!!
Avoid AT ALL COSTS!””
“Booked a car collection service through Ezybook who recommended I used Rainbow Parking Meet and Greet operated by Golden Parking Ltd.
To be brief, Rainbow didn't bother to pick up my car at Heathrow despite numerous telephone calls from me and promises by them that they were 5 minutes away. I had no choice but to use an alternative provider so I wouldn't miss my flight.
Have sent emails to Ezybook requesting a refund and they just passed my email to Rainbow who obviously haven't bothered to reply.
Under the terms and conditions of Ezybook, I'm entitled to a refund of the sum paid to Rainbow, yet they haven't taken ownership of this issue and I'm still waiting for a refund from them.
Now liaising with trading standards as this company is awful and should be renamed 'Ezy-money'.
I would touch this company with a bargepole, unless you purposefully want to ruin your holiday and lose your money in the process.”
“Absolutely garbage customer service. This is nothing more than an opportunistic con. They did not meet at the agreed time upon departure and arrival, did not even bother to meet at the agreed location. Incredibly rude staff who shouted over the phone and would not accept responsibility for not sticking to their word.
Ultimately, judging by the other reviews, it seems as though we got off lightly. AVOID AT ALL COSTS.”
“Issues, Cheshire police involved. Arrived home last night couldn't get in touch with them after over am hour of trying.Airport staff told me not paid land rental so 180 cars locked in a field. Had to pay £56 for a black cab. Given no. To contact by police to get my car back today, asked could they bring it to my address as no car to get there- said they eould have to charge me, they were running a business!! Asked me to text with car details so they would send me postcode to collect' still waiting 1/2 hour later. DO NOT USE as looks as though they're still trading”
“Awful company. Avoid at all costs!! Getting my car parked/picked up was easy enough.. getting it back tho what an absolute nightmare.
Called the number provided when we were collecting our bags, told the guy we'd be 10 mins he says his driver is on his way.
Calls back once we have our bags an have walked out of airport and the phone is switched off!!? Called the number on ezybook website told me to leave a voicemail but the mailbox is full...
ANYWAY... car turns up about an hour later absolutely filthy looks like man's bein doin donuts in some muddy fields all week. Plastic trim above the wheel is hanging off my car an a scratch on the back one.
When I asked him where my car had been parked he could not give me a straight up answer?
I never ever listen to reviews but my god let me tell you I will be from on! Absolute shambolic company.”
“Zero stars! Do not use this company, ever! They palmed us off to Enigma parking, who on returning our vehicle to us, were four hours late. Initially, on calling them to let them know we had arrived, they said "thank you, see you soon". 1/2 an hour later, still nothing, called again, and they replied "thanks mate, we'll be right there". Third time hung up on us, just like the multiple times after. Called them nearly 200 times trying to get through to them. Told when finally getting through, "your car is on way", next time we finally got through "sorry, your battery is flat, we'll be with you in 30-45 minutes". Tried numerous times to get through again, we're either hung up on before answering, or going up on after they they answered. Answered again, "your car is on way", next time they answered, "you've got a flat battery mate, be with you soon", next answered call, " no we've not heard from you today, you're lying, we not got your car", next call answered, " no, you're not booked for today, supposed to be yesterday you not come" (by the way, all these calls they hung up on us). It was not until I told them I was walking towards the police to report my car stolen and threatened to sue them and their company, they replied "ok, how long you give us to get their, we get their" and the car turned up 20 minutes later, four hours after arrival. I also did speak to the police, who said that they have had numerous similar reports.
Speaking to another very helpful driver from another company, the driver said "I suppose they've told you your battery is flat? They do it every day, you've only been waiting three hours? That's not long for then, they turn up when they want to, also, check your car for damage, they often come back damaged or with hundreds of miles added on the mileage.
Please do not use, pay a bit more or get the bus, these people left a family, with a young child and a pregnant mother waiting four hours, unsure if we would see our car again and if we were left stranded at Heathrow”
“If there was a zero star rating, I'd use that.
The service was disastrous from start to finish!!! I should have just parking in the long stay car park.
When we arrived at LHR Terminal 2, nobody was there to greet us for over 15 mins... leaving us stood around getting very anxious about missing our flight.... We also had to pay an additional £5.30 airport levy when dropping off the car which they only tell you about after you've booked!!!
The worst was yet to come...... When we arrived back in the UK a few days later, we did as the paperwork instructed and called the number given as we left the baggage reclaim... 15 mins later we were outside looking and waiting for my pick up truck to appear..... after about 20 mins, still no truck.....So I phoned again only to be told that there was an hours waiting time due to driver shortages...... Finally, after waiting for almost an hour and a half, stood outside in the cold with my pregnant wife, my truck finally arrived.
No real apologies... No offer of refund, nothing.... And once again another £5.30 airport levy charge on top of the fees.
There was Zero professionalism over the phone and with the drivers with no real comprehension of the stress that they inflict!!! There is no complaints procedure and the drivers have no interest in your complaints.
If your considering using this firm, PLEASE DON'T!!!
I was not the only person in this situation..... We met several other people who were in the same situation as us... One gent had been waiting over three hours for his car.....
I also noted that the spare change that I kept in a small cubby hole in the car (Approx. £3) was gone, and what was a full bottle of Rubicon fruit drink was now empty and rolling around the passenger footwell..... Really not impressed.... NEVER AGAIN!!!!! COWBOWS!!!
Airports should ban this type of company from operating on their grounds.”
“Do not use this company. Overcharge at airport car park despite paying online when booking. Took 2 hours to get my car back and had to pay to get out of airport. Terrible service!!”
“Promote companies like Engima parking who damage your car( all my alloys have curbing all around), swear down the phone to you. And never turn up! I had to collect my own car from the radison red because I couldn’t wait any longer in the airport.
Indian/Pakistan heritage man turned up threw the keys out and sped off.
My car had been looked through for money I’m assuming and food and drink belonging to me was eaten.
DO NOT USE AT ALL COSTS!!”
“AVOID AVOID AVOID!!!!! WORST SERVICE AND EXPERIENCE I HAVE EVER RECEIVED!!!!!!!!!!!!!!
Before I start, check company house online, they've filed for company strike off.. Meaning, closing down the company!!!
Believe me, if there was a possibility to give 0 stars, I WOULD! Booked 'Platinum parking - Operated by Enigma parking limited' on EzyBook Called 07759579014 30 minutes prior to arriving as instructed on the mail. Once arrived at Heathrow Terminal 2 nobody in sight. Called the number 93 times, every time I called that number, spoke to an individual called 'Mohammed' supposedly the owner, the answer I got every time was the driver is round the corner, hes in traffic, hes coming bla bla and bla! Blatant excuses, at one point he said leave the key there in the car, I will pick the car up at some point myself.. WHAT?! The second funniest was, take the key with you leave the car parked at short stay car park, well sort it out when youre back?! IS HE OKAY?!
After the blatant messing around, and after nearly 2 hours, as my departure flight was creeping closer and close, we came to the conclusion that nobody will be showing up, I decided to call the 'Agent' as they called themselves, I'm pretty positive it was the same individual from the enigma parking company. The phone numbers I called we're 01213183096 and 03333448483, cowboy central! Most was told they'll contact the supplier, they'll call me back, the drivers on the way bla bla and more bla!!! Full of excuses and very shocking and distraught experience!! I asked around, no meet and greet company that was there, has ever heard of them nor cowboy enigma company!!!!
I HAD NO DRIVER SHOW UP, THE INDIVIDUAL STOPPED ANSWERING MY CALLS!!!!!!!!
I had to book with a different company on the spot, you can only imagine how much that must've cost me!
I called them this morning for a refund, they had the AUDACITY to say the driver was there and that I refused to hand my car over?!?!?! And then, he changed his story to my driver didn't make it in time and your car wasn't picked up so your refund is automatic, I'm sorry but I think he thinks hes way smarter than he actually is! I told him, to issue my refund and I will also be taking this further, I think that triggered him as that was when the indian foul language started. IT WAS SHOCKING!!
I was the last person to check in, and just about made it to my gate.. They had announced my name twice! Ezy book and Enigma company or platinum parking whatever they're all called, need to be transitioned into one and genuinely called the clown show!
I have reported them to trading standard and by the looks of it, they won't be around for long!!”
“our car wasn't collect as per booking. I have called 81 times between 09.50 and 11.00 on Tues, 22/03, following instructions on the confirmation, and no one answered the call. I have received one call back and the person from Park Time I have spoken said he is only answering call for his boss and there is nothing he can do. By that time, I was already at check in.
I have also called 03333448483 to ask for help but automated voicemail said to leave message but it was full. I couldn't get in touch with anyone and had to arrange alternative car park which has cost me £150”
“Like most others, I had a terrible experience with Ezybook. I genuinely like giving people a chance to make things better, and would happily review my rating based on a second more positive experience, but on both occasions now, I have been so heavily let down, I could barely believe it. I was travelling with my 1 year old and a sick wife, which I have forewarned them about to. I wasn't in the mood to be messed around with.
On the first leg of the journey, we were told, as per their policy, to call 30 minutes before arriving at Heathrow. Apparently their site is within a 30 minute drive, hence the need for a forewarning. Understandable. I texted the number, then called about 35 minutes away. We arrived bang on time exactly where we were meant to, to find it unattended. I called them again, and was told that the collection driver was just around the corner. As the minutes passed by, I called again, and again. Same response - he is round the corner. My flight was 2 hours away. Their driver arrived 45 minutes later. My baby was stressed, my wife was worse. It was horrid. The collection guy then demanded I pay the £8.50 Heathrow parking charge ticket, otherwise he would not take my car. I explained that the extortionate fee was because Ezybook were so late. It should have been free had they collected within 10 minutes of arrival, as they had been forewarned. No response. I warned them about mileage and fuel usage and told them I had everything recorded beforehand. That was done. Hopefully a better experience on my return leg.
As soon as I landed, I called at 20:52, giving them a 30-minute forewarning once again. They picked up, acknowledged it, and told they'd be there once I collect my bags. They asked for the flight number but didn't even bother checking, assuming I was arriving at T3. It was actually T5, which was clear on the flight details, and had to be reiterated to them. I get out of the terminal 30-odd minutes later, at 21:20. No sign of them. I call and they say driver is on his way. I call again at 21:33 - 'we will contact the driver'. They call at 21:45 - 'sorry sir, driver has just reached your car and found a flat battery. We will have to jumpstart it'. I was livid. How are they mentioning this to me nearly an hour after my forewarning, and a full 25 minutes after they should already have been here. If that was the case (who knows if it was even true), it should have been discovered closer to 20:52, not at 21:45! We are then told it would be jumpstarted and brought to us within a few minutes. Just hold tight. I have a very tired irritable baby and a wife who could barely stand at this point, which I also remind them about. The guy then starts giving lip on the phone. If it wasn't for my concern for my car, I would have responded, but realised I was at their mercy until my car arrived. I give them another 30 minutes. 22:14 - 'the driver has left and will be there shortly'. Nothing yet. I call again at 22:28 - 'let me call the driver'. Nothing. They call me at 22:41 - 'driver is round the corner', he wasn't. Driver finally arrived close to 23:00, and gave me the ticket to the barrier, telling me it was free to leave. I got to the barrier without paying at the terminal, only to find a charge for £5.30 I had to pay. Was going to lose it at this point. Worst thing is, the lies and deception were so bad, I realised the guy I was calling, who was telling me he'll be contacting the driver, was in fact the driver. What on earth.
I have never ever dealt with a company so bad. I wasted nearly 3 hours of my life, and an additional £14, which would have actually made other more reliable companies the cheaper option.
I don't say this lightly - AVOID at all costs. I will be taking this up with Trading Standards and the Comparison sites they are listed on. Not acceptable”
“Ezybook are agents they introduced me to Enigma Parking Ltd. Enigma presented themselves as “Park and Ride” when they are meet and greet and operate from a car wash. They landed me with a parking fine at Heathrow airport.”
“I am currently on holiday and my car is with this company until I return. I paid £68 through the booking site for my car to be parked for 7 days. Myself and partner stayed at the Thistle hotel night before the flight. Unfortunately the pods at the hotel are currently not in operation. I decided to park the car at the hotel and drop the car at the terminal the following day rather so we could drive to the terminal. I called up the company on the number: 07759 579014 and asked them if it’s ok if I drop the car off the following day instead of the day it was booked for. The guy responded “yes that fine”. I was not notified of any other chargers or cancellations that may occur and was not sent any cancellation email or notification. When we arrived at terminal 5 the following morning I called and told them they can collect the car. Nobody arrived. I called again and was asked when my booking was for. I told them I called yesturday and changed it from Saturday to Sunday and was told it would be fine. The guy said to me, “ you didn’t arrive yesturday so your booking was cancelled”. I said, “ what do I do now?”. He said,” you have to make a new booking and pay £80 cash to the driver when he arrives, we don’t take card payments. You must get you refund directly from the company he said. The driver refused to give me any receipt for the £80 cash payment. I have phoned and chatted to them via their chat service regarding a refund on my original payment as now I have paid £150 to park my car for 7 days!. I am not having any luck. I am building a case against these guys now and urge anyone that has had issue with them to join forces with me to get our money back and get these guys removed from Heathrow. Please email me at infoatrepairmydevicedotnet so we can work together to get our money back and work together with the police and solicitors.”
“Ive only just somewhat recovered from the incident last Saturday at Heathrow Car Park T5 to be able to write this review- but wanted to pass on my experience to others to say Please please please be aware of Ezybook Ltd (the agent) and Enigma Parking (the parking company)
Basically - please do book this company, if you want to risk the following - which unfortunately happened to me last Saturday:
- car left unattended on pick up with doors unlocked and keys on the sun visor
- Petrol cap door ajar
- A drop from 120 miles to 60 miles of fuel
- A very strong smell of a burnt out clutch
- Car un- drivable with approx £2000 of damage (suspected clutch, dual mass flywheel and automatic brake issue- poss more- awaiting full diagnostic from the garage)
- verbal abuse when calling said companies with eventually, calls not being answered
- An unexpected car park over due payment due to the car being dropped off early
- 14 hour sleepover alone as a single woman in an empty terminal 5 car park awaiting the RAC and then the tow truck- dealing with coming to terms with being a victim of crime
- 2 hours sleep in 36 hours- following an early start and a long journey home from abroad, waiting for the RAC mechanic and breakdown truck
- Having to file a crime report to the police
- Not feeling like you’ve been on holiday
If youre happy for the above to potentially happen- then please go ahead and book. Please, please, please learn from my experience of having my car absolutely trashed by this company whilst in their ‘care’.
As well as having reported the matter to the Met Police, Im contacting Trading Standards, Companies House, getting legal advice and pursuing the matter with small claims court. The company have been contacted and are aware.”
