“Shocking experience when I came back I got my car back after waiting for five hours and it came back with a big scratch and dent in it and now every time I ring them they say we are just a booking platform and ring the service provider when I ring them they don’t want to do any thing these people are thieves don’t ever use I am not been too much I even have an email in which my app showed me that my car is being used while it was being left with them to be parked safely don’t ever use tgem”
“WORSE COMPANY. DID NOT COLLECT MY CAR AT AIRPORT DESPITE CALLING THEM OVET 30 TIMES, THEY LIED. KEPT ON SAYING SOMEONE IS ON THEIR WAY, WE WOULD HAVE MISSED OUR FLIGHTS. We had to incur additional cost for a friend to come and pick it up. THEY REFUSE TO REFUND EVEN WHEN THEY AGREED TO. HAD TO MAKE CLAIM THROUGH VISA. DO NOT USE. AVOID AT ALL COSTS.”
“I have been trying to get my car back from them for the last 27 hours and I have had to get the Metropolitan Police involved. The company tell me they have lost my car key and are doing absolutely nothing to resolve the issue. Rude and unhelpful staff who lie to you and are blatantly aggressive and rude”
“Scary horrendous experience. Hard to know who is who but I booked Flexi aka Vip Heathrow parking aka Ezybook. The guy who picked the car up was friendly. I misunderstood about the carpark charge (£5.30). I offered to come back but they said I had to transfer them £25. It seemed like a made up fee but I paid that same night anyway and they confirmed they had received it by text. But when I went to pick my car up the guy said I hadn't paid and he wouldn't release my car. Both numbers I had for the company went to the same guy who was accusing me of not paying - even though a text from the same number confirmed I had paid. He kept telling me to pay and to stop wasting his time. It was awful and scary. I was with my baby waiting in the cold,I couldn't get through to anyone else except the guy who was accusing me and I really thought my car had been stolen. Eventually he realised I had paid after all and said he'd release my car. The other car company guys were trying to help me and said this kind of thing happens all the time with the unofficial companies. It might seem like you're saving ££ but it's really not worth it.”
“Booked parking, but after i have seen all negative reviwes, i decided to cancel it, they didn't respond till i open case on paypal and now they just told, refund is on process...
There is no any info on their page about refund policy and on my questions ,when i will receive my money back, they just answered, Please dont brake email chain, dont text us anymore????????????????
I hope paypal will sort out question with refund”
“Shocking experience!!!
Tyre cut, spare wheel stolen, they tried to remove the battery too. Vehicle was driven approximately 150 miles whilst with them.
Avoid at all!!!”
“Not going to write a long email, exhausted by it all. All I can say is everything below and more happened to me. I attach a picture of the driver that abandoned my vehicle. The dumb twat left his wallet in my car by mistake. What goes around comes around.”
“We have experienced the worst service booking them to park our somewhere safely while we are on holiday. They have misused our car and made it so muddy and dirty that it wasn’t in the condition to even sit. It will cost us a lot to clean it. They are frauds not trustworthy at all. I would never recommend this company to anyone. It would have been better to come by taxi. We have been calling them emailing them but no response. I have never encountered someone so unethical.”
“This is a scam do not use it
We booked our car to be parked from Gatwick Airport for 5 days and they used my car in some mud activity. They use the cars while they should be park somewhere safely. Please see the pictures below, it’s going to cost me £100
To get the car cleaned. When complained no one was willing to help or even listen.. they are bunch of crooks, save yourself money time and grief… they only want to take your money and misuse your car.
Have tried calling them and emailing the head office no one is ready to help..
Don’t use them..!!!!!!”
“Booked through Ezybook website for meet and greet at heathrow terminal 4. On the date of travel, August 2022, we made contact with the service provider 30 mins prior arriving at the terminal. On arrival there was nobody awaiting, made contact again, was told to await another 30 mins. At the end no one had showed up and upon calling them, i was rudely spoken and threatened by the member of staff.
We were stranded at the very last minute and running late for our check in. In desperate situation with no parking, i ended up paying £400 to park my car at long stay car park to avoid missing my flight.
Please do not use this service as they are very unreliable and will let you down at the time when you need it the Most.
Absolutely unprofessional and fraudsters.”
“Book at your own peril. This company is a scam site. All parking operators (platinum parking, skylink, rainbow...) are not IAPA affiliated and are just the same group of con-artists who will take your car and ruin it or not pick up at all. In my case, i had to ask family to collect my car from short stay as they didnt pick up the call and am probably thankful in hindsight. I assumed this gang were not up at the early time of drop-off and was proven correct when i called later just before we boarded, I accused them of being a scam and an Asian man with poor english just said 'yes, scam.' You won't be able to get refunds. You will have a good chance of missing your flight. I have learnt my lesson to stick with APH or Purple Parking. The website needs to be shut down as it is trading illegally and works with/are run by the same people.”
“They left us waiting for 40 minutes when we dropped the car off, this is after failing to answer the phone for 15 minutes!
On our return we waited for 90 minutes for the car to be brought back. After having been travelling for 15 hours it’s not acceptable. They weren’t apologetic and offered no explanation, just said to wait for the driver to call!
Never using this company again, it wasn’t worth the £20 saving”
“If I could give -0 then it would be a fair rating. My wife and I experienced the worst level of service you can imagine possible. It is only now, after the event, that I found the real reviews for Skylink Parking Services Ltd (Quick Meet and Greet Heathrow) and I can only ask everyone to STAY AWAY FROM THEM.
I followed their written instructions and called 30 mins from arrival at LHR Terminal 5. Phoned when arrived and informed 15 minute wait, no problem at all as I had ample time prior to departure. Although it took me another 3 or 4 phones calls, being told 'on the way' or '10 mins away' it was slightly vexing, but I put it down to traffic. Total wait time was 45 minutes and the driver was friendly and polite, so I did not worry whilst away for the next 15 days as I have used other Meet & Greet companies previously.
However, it was a COMPLETE difference on our arrival back to LHR Terminal 5 to collect vehicle. As instructed on their email, I called when at the Baggage Reclaim and was told be there in 15 minutes. I went to same area, which was detailed on the instructions, Level 4 Row R/S and waited.
After 30 minutes and car not arrrived, I called. Was told was '10 minutes away'. 14 minutes later I called again, but no answer, and tried 3 more times - still no answer. Sent text stating I was still waiting. It was now past midnight and I had been waiting for over an hour for my car which was allegedly '10 minutes away'. Received a call from a private number stating was '10 minutes away'. Then 10 minutes later from a private number the person asked 'if I could now see my car'. I was bewildered, as I had not moved from same spot for over 1 hr 10 minutes, and replied the car was not there.
He then told me, incredibly, that I should be able to see it as his driver was with it. When I again stated it was not there, he said driver is there on Level 5 (not Level 4 as stated) and I should hurry up and get up there.
Wife and I got in the lift to ascend to the next upper level. Immediately exiting the lift I saw my vehicle 'abandoned' in complete darkness and no driver in sight. I rang and was told the driver had 'popped to the toilet' and I said I would wait so he could give me my keys and complete the paperwork. To my utter disbelief, I was told it was not necessary to wait, to just look under the passenger side front tyre and that is where he had left my keys!!!!!!!!!!!!!!!! When I asked to speak with the driver, he refused, and said I could stay there all night in the cold if I wanted, was up to me.
I walked round my car, with flashlight, and saw a very large key scratch across the width of my bonnet. They are not aware of the fact that I took a very detailed video walk around of my new car when I dropped it off, in case of any bodywork damage or kerb damage etc on my return. Whilst I was doing this, two Heathrow police stopped by on foot patrol and noticed me. They looked at the scratch and when I told them of the sequence of events and how my car had ended up on Level 5, they both said that it was just as well they had not patrolled 5 minutes previous to this, as any 'abandoned' car on this level is towed away. They also pointed to a sign nearby which indicated that I should pay a £5 charge online before I drove off, otherwise I would receive a penalty charge. I did this, as I knew there was an exit charge anyway, so no problem.
On starting the engine, I noticed that my readings/units had been changed over from mph to kph. My media system (navigation etc) had also been tampered with. I can only assume that this was an attempt to hide the fact that they had actually done over 170 miles in my car! And insult was that I had to refuel to start my journey home.
On arriving home in the early hours, I saw in my mail 2 x Parking Charge Notice. One from LHR themselves stating that I had parked without payment of the parking charge (on arrival) and have to pay £90. As luck would have it, I noticed that the ticket which the driver had asked me to pay at the machine prior to him taking my car to his compound, was in the coin tray. This clearly shows that I paid LHR for entry, with date stamp and time. For whatever reason, the driver failed to put the ticket in the machine when he left which then ACPOA Parking has issued me with a breach of their T&Cs and £90 to pay.
The second Parking Charge Notice (from Parkingeye) was dated the next evening, (I had already been in Greece 24 hours by now), for a Hotel & Conference Centre in London, illegally parked for 26 minute and now have a £100 parking charge to pay!!!
As I have only been home 2 days now, I anticipate many more Parking Charge Notices and perhaps Speeding Fines etc to arrive on my doorstep. If I dont, then I will be very surprised as it is clear to me that they used my car for 170 miles in my absence. I can prove this, as I took a photo of my odometer, again when I initially arrived at Level 4 car park.
Overall, a very disappointing, disgusting level of service and abuse of my personal 8 month old vehicle in my absence.
Looking at previous reviews, why on earth would a booking agent allow them to advertise their services on their platform? Treat any listing of Meet & Greet service with caution. Make sure you search for genuine reviews and in hindsight, pay for a better service.”
“I wish I had read reviews before booking seems I had similar experience to others. Car returned filthy didn't take note of mileage but tank was definitely lower than when I dropped off. Driver seat lowered plus steering wheel. Looked like it had been parked up on some muddy field WILL NEVER USE THIS BOGUS COMPANY AGAIN!! 😒”
“Turned up at unmanned car park in the middle of nowhere in early hours of morning, no answer on telephone number they tell you to call, nobody there to leave keys with or take you to airport, had to drive and leave car at short stay which cost hundreds of pounds and made flight with minutes to spare. Trying to get refund since and totally fobbed off continuously being told different things. They do not care. Avoid at all costs.”
“Avoid at all costs.
2 hour wait to collect my car, arrived at 10pm, and was midnight before they finally arrived, after several calls always being told they were on there way.
Rubbish left in car, drink can, food wrappers, along with other customers names & phone numbers on bits of paper. (Data protection breach)
Back seat had cleatly been used for passenger, as things on the back seat had been piled up onto child seat.
I was suspicious of mileage and fuel level too, my car had clearly been used.
THEN....... A week after arriving home, I received a £100 parking fine, with video evidence of my car being driven into a budget hotel for 30 mins, on a day I was out of the country!!! It appears my car was used as a run around or un registered taxi while I was away. 😡
No one responds to querys/complaints, just completely ignore you.
Will never book cheap meet & greet again.
Ironically on ezy website the company i selected (Parking services ltd) had 10/10 reviews, as did all ones offered showing 9 or 10/10, but since looking on trust pilot and here, its all 1*.
A big con. 😡😡😡”
“I have received terrible service from your company, I dropped my car off on the 12th, called 8 times as you had either hung up on me, left me on hold and then disconnected me or shouted at me.
When picking up my car, I was told 20 minutes, after several calls I received my car 45 minutes later with mud covered up the drivers side of my car.
Terrible service from your staff and I want some money returned, I also have photos.”
