“Do Not Use This Company. They clocked over 200 miles whilst the car was in their possession leaving the 3/4 full fuel tank virtually empty upon return. To avoid facing us upon return of the car, it was dumped in a Blue Badge space on level 3 of the car park, not level 4 where the Meet & Greets are, and the driver legged it.
Our BMW black box was reporting every move of the car with all details. This information has been provided to the company as proof of the misuse and unauthorised use of the car.
The car was filthy, full of cans and bottles of drink, cigarette stubs, and even some clothes left behind. In addition a garage remote control was stolen. When trying to call and complain, they keep hanging up.
The matter has been reported to the Met Police for the theft and unauthorised use of the car.”
“USELESS.
Used for meet and greet at Heathrow. There very late to meet and and hour late to greet. Don’t use them. Totally unreliable and unhelpful.
USELESS”
“I don’t have to explain anymore. Same experienced as anyone else here. I reported to the police and Action Fraud authority.
Hopefully, the fraudulent authority will take action soon and no more naive customers like me fall into trapped by this group of south Asian con artist.”
“AVOID AVOID THIS COMPANY
To cut a Long story short my car was returned to me without a catalytic converter, the day of my arrival I was sent to various floors of the short stay carpark on arrivals, eventually I found my car RAC had to be called my car had to be towed back to Bristol and now I am facing a bill of a few thousand. Not to mention the stress of it all travelling with a disabled child is not easy I would never want anybody to experience what I did. So please do not use this service.”
“Shocking experience when I came back I got my car back after waiting for five hours and it came back with a big scratch and dent in it and now every time I ring them they say we are just a booking platform and ring the service provider when I ring them they don’t want to do any thing these people are thieves don’t ever use I am not been too much I even have an email in which my app showed me that my car is being used while it was being left with them to be parked safely don’t ever use tgem”
“WORSE COMPANY. DID NOT COLLECT MY CAR AT AIRPORT DESPITE CALLING THEM OVET 30 TIMES, THEY LIED. KEPT ON SAYING SOMEONE IS ON THEIR WAY, WE WOULD HAVE MISSED OUR FLIGHTS. We had to incur additional cost for a friend to come and pick it up. THEY REFUSE TO REFUND EVEN WHEN THEY AGREED TO. HAD TO MAKE CLAIM THROUGH VISA. DO NOT USE. AVOID AT ALL COSTS.”
“I have been trying to get my car back from them for the last 27 hours and I have had to get the Metropolitan Police involved. The company tell me they have lost my car key and are doing absolutely nothing to resolve the issue. Rude and unhelpful staff who lie to you and are blatantly aggressive and rude”
“Scary horrendous experience. Hard to know who is who but I booked Flexi aka Vip Heathrow parking aka Ezybook. The guy who picked the car up was friendly. I misunderstood about the carpark charge (£5.30). I offered to come back but they said I had to transfer them £25. It seemed like a made up fee but I paid that same night anyway and they confirmed they had received it by text. But when I went to pick my car up the guy said I hadn't paid and he wouldn't release my car. Both numbers I had for the company went to the same guy who was accusing me of not paying - even though a text from the same number confirmed I had paid. He kept telling me to pay and to stop wasting his time. It was awful and scary. I was with my baby waiting in the cold,I couldn't get through to anyone else except the guy who was accusing me and I really thought my car had been stolen. Eventually he realised I had paid after all and said he'd release my car. The other car company guys were trying to help me and said this kind of thing happens all the time with the unofficial companies. It might seem like you're saving ££ but it's really not worth it.”
“Booked parking, but after i have seen all negative reviwes, i decided to cancel it, they didn't respond till i open case on paypal and now they just told, refund is on process...
There is no any info on their page about refund policy and on my questions ,when i will receive my money back, they just answered, Please dont brake email chain, dont text us anymore????????????????
I hope paypal will sort out question with refund”
“Shocking experience!!!
Tyre cut, spare wheel stolen, they tried to remove the battery too. Vehicle was driven approximately 150 miles whilst with them.
Avoid at all!!!”
“Not going to write a long email, exhausted by it all. All I can say is everything below and more happened to me. I attach a picture of the driver that abandoned my vehicle. The dumb twat left his wallet in my car by mistake. What goes around comes around.”
“We have experienced the worst service booking them to park our somewhere safely while we are on holiday. They have misused our car and made it so muddy and dirty that it wasn’t in the condition to even sit. It will cost us a lot to clean it. They are frauds not trustworthy at all. I would never recommend this company to anyone. It would have been better to come by taxi. We have been calling them emailing them but no response. I have never encountered someone so unethical.”
“This is a scam do not use it
We booked our car to be parked from Gatwick Airport for 5 days and they used my car in some mud activity. They use the cars while they should be park somewhere safely. Please see the pictures below, it’s going to cost me £100
To get the car cleaned. When complained no one was willing to help or even listen.. they are bunch of crooks, save yourself money time and grief… they only want to take your money and misuse your car.
Have tried calling them and emailing the head office no one is ready to help..
Don’t use them..!!!!!!”
“Booked through Ezybook website for meet and greet at heathrow terminal 4. On the date of travel, August 2022, we made contact with the service provider 30 mins prior arriving at the terminal. On arrival there was nobody awaiting, made contact again, was told to await another 30 mins. At the end no one had showed up and upon calling them, i was rudely spoken and threatened by the member of staff.
We were stranded at the very last minute and running late for our check in. In desperate situation with no parking, i ended up paying £400 to park my car at long stay car park to avoid missing my flight.
Please do not use this service as they are very unreliable and will let you down at the time when you need it the Most.
Absolutely unprofessional and fraudsters.”
“Book at your own peril. This company is a scam site. All parking operators (platinum parking, skylink, rainbow...) are not IAPA affiliated and are just the same group of con-artists who will take your car and ruin it or not pick up at all. In my case, i had to ask family to collect my car from short stay as they didnt pick up the call and am probably thankful in hindsight. I assumed this gang were not up at the early time of drop-off and was proven correct when i called later just before we boarded, I accused them of being a scam and an Asian man with poor english just said 'yes, scam.' You won't be able to get refunds. You will have a good chance of missing your flight. I have learnt my lesson to stick with APH or Purple Parking. The website needs to be shut down as it is trading illegally and works with/are run by the same people.”
“They left us waiting for 40 minutes when we dropped the car off, this is after failing to answer the phone for 15 minutes!
On our return we waited for 90 minutes for the car to be brought back. After having been travelling for 15 hours it’s not acceptable. They weren’t apologetic and offered no explanation, just said to wait for the driver to call!
Never using this company again, it wasn’t worth the £20 saving”
