“Drop off at Gatwick wasn't too bad. However pick was a nightmare. Arrived on time and started phoning straight away. No answer, kept phoning until we reached the car park. Managed to leave a message.
After about 30 minutes my husband tried, finally got through and was told that our car couldn't be dropped off because the police won't let them drive. They suggested getting a cab to a postcode they gave us and they would refund the cost.
Finally found where to get a taxi and off we went. Taxi driver took us to a car park. This was the wrong one but they knew of ezybook, weren't very polite about them but told us how to find them.
Only a couple of minutes up the road in complete darkness with a small shack and about a dozen cars parked on dirt, there it was.
Driver took us right up to the shack. Was asked what car we were picking up, we told them. After a few choice words from my husband, I asked why they didn't e-mail, text or phone so we could go straight to get a taxi. They didn't think of it. They actually paid the driver and off we went.
Please DO NOT use this company I don't think they are legal will never use again and would definitely NOT recommend”
“If I could give a minus score that would be too kind for them. Our parking experience was awful. £12 extra not mentioned before booking, they charged me extra on top for missing a taxi they booked because they didn't have a mini bus, intimidating demanding more money, the car park was rough waste land not a car park, poor access, hard to find, rude staff, no customer facilities just a clapped out old caravan where they sat. Difficult to contact on our return 40 minutes just to get an answer, pick up took forever to get to us, the driver lied about trying to contact us then took £6.00 off three couples for exiting the airport but only paid £6.00 to exit (nice little extra scam that) rude staff again on our return when I told them I wasn't happy their attitude was horrible. DON'T USE THEM, PAY A BIT MORE AND GET A SECURE BETTER SERVICE ELSEWHERE”
“Do not use this company . It’s a complete scam. Car isn’t ready waited for over 3 hours to receive the car despite the flight being on time. They never answer the phone and lie over the phone. It took 92 phone calls for them to answer (1pm in the afternoon ) the car was kept in a pit of a lock up and their website doesn’t show the true dealings . It’s a scam and they use your car for themselves whilst you are in holiday”
“Amended a booking 12 days before returning for 2am and they did not show as thought it was 2.00pm. Told me it was my fault and was rude even though I have confirmation email. Was waiting for them to fetch my car which came at 6 30am. 4 and half hours late! Could have flown back to Rhodes in the same time. Terrible terrible unorganised and unprofessional company. AVOID AVOID”
“Booked on line for Manchester Airport but only when paid and confirmation e mail received, was it highlighted that an extra £12 was to be paid for entry and exit into the airport. This was not mentioned before booking although I did search for that information before booking.
Within 10minutes of booking I called to cancel and I was told it would cost £15 to cancel.
Outrageous customer service, Do Not Use.”
“this is the worst company ever
no communication from driver and i had to ring a number of times to see where the car was
had to upto 2 hours for car , dint book with this company never been meet and great”
“Avoid, avoid, avoid. Choose any other option. Truly awful company, super difficult to deal with.
Our suspicions were aroused before we dropped off when it took 3 attempts to get through to say we were 30 mins away. The person on the phone was very hard to understand. We reached Gatwick north terminal and found a disinterested looking person sitting with a pile of papers to whom we gave our key. He asked for £5 in cash for the exit – cash was NOT mentioned in the emails I’d received (though paying the exit fee was); and thrust a leaflet at me. But this was to be the best part of our experience.
On the plane I was further concerned when I realised that whilst my email confirmation had said that pick up would be 25 – 35 mins, on the leaflet in tiny print it said one hour. And while the confirmation email said there would be a charge of £15 if we were more than 6 hours early/late, the leaflet said there would be a charge of £25 if we went over midnight.
Our flight landed 1hour 45 mins late, at 1.00am. I had phoned from the departure airport to say we were delayed: the person who answered could not have been less interested and was impossible to understand apart from “phone when you land” before he cut me off. As instructed, I started trying to ring the 2 numbers given in the email and on the leaflet as soon as I had reception while still on the plane. I tried the first number 8 times: it either rang out or was engaged. The second number was not in service. My friend started trying and got through to the first number – 07895 022262 – on her 3rd attempt. The person who answered was very hard to understand but said the car would be 45 – 60 minutes. After waiting an hour, after several further attempts we managed to get through again and were told the car was 5 minutes away. This was clearly a lie as 20 minutes later I had a call from a different number, my driver, saying he was about to bring my car and asking me where I was: when I pressed him he said he was 20 minutes away. He arrived 25 minutes later. When I pointed out that we had been waiting for one hour 45 minutes he rudely replied that it was raining and did I want my car crashed? I suspect my car had been driven a lot of miles from looking at the “miles left to refuelling”, though unfortunately had not logged the mileage
We were not alone in this experience: others were also waiting this long and were given excuses such as flat tire/flat battery. Avoid at all costs. Utterly unprofessional company. I wish I could give zero stars.”
“Awful company. Charged me £20 extra as my car was "too big" (fits in normal parking space), they then drove 13 miles in my car, turned off the dash cam and pointed it down to the dash. AVOID AT ALL COSTS”
“Do not use this company i picked up my car after a lovely weeks holday. It was after midnight on the 4th june 23 my hubby walked around the car them drove home. The car wasn't running right and very noisy. Took car in the garage the next day to be told my whole of my exhaust had beed shattered and the cost to repair it is 1600. When i got intouch with the company they told me i was a liar. PLEASE FOR GOD SAKE DON'T EVER USE THESE. P.s not going to let go of this”
“Worst services ever had and to be honest I should sue them.. when they should pick us up at midnight they would not answer their phone having my little girl with me tried ringing so many times that’s when I asked help at Gatwick and they phoned the number and he answered??? The guys said they had a problem but would be coming to pick us up and bring to our car but it didn’t happen until 7 am. DONT USE THESE GUYS OR YOU WILL REGRET IT.
no support contact.”
“Will never use this firm again meet n greet should we called arrive and wait! On the way out to Belfast 27th May 2023 from T1 Manchester was kept waiting 35minutes, then on the way back 28th May 2023 1hr 15mins waiting multiple phone calls lying to me "it'll be at least half an hour a driver has been stopped by the police". Inspires confidence 3/4hr later I ring and ask is there. At news on when my car will arrive? "Be with you in 5-10mins" 45mins later the driver turns up and says sorry about the short delay! Short my flight from Belfast only took 35mins I then waited 1hr 15mins. Shocking service never again
Date of experience: 28 May 2023”
“I booked to leave my car in a place and I paid with this condition but a week before my departure they sent an email to me and gave they instructions to I leave my car in another address!!!
It was not convenient for me ,they suggested refund my payment even I should pay a lot of more to another company due to short time booking to my departure
I have not received my money yet ,after 8 days ,even I talked to their administrations every day 2-3 times
They called me 10 minutes ago and they promised to pay my refund in 2-4 days , but nobody knows !!!!!!!!!!?????
I never book again with this company in future for my Parking again , it had much hassles and headaches”
“They damaged my Car Rim and Tyre and...
They damaged my Car Rim and Tyre and refuse to resolve it. My car was half full on fuel and returned empty
They are unprofessional and rude
You will regret using them.”
“They are rude and unfriendly
We used for Heathrow charged £15 admin fee for no reg in booking had to pay into his personal account when questioned he got angry reg still not updated so money fir nothing”
“criminal- we used EZYBOOK AIRPORT PARKING from Gatwick airport who allocated us MY AIRPORT PARKING to collect our car. The car was driven for over 20 miles and returned dirty, well over an hour late but the company tried to get us to pay them thousands of pounds, claiming the car had been impounded by the Police etc. This was all faked. AVOID THIS COMPANY.”
“DO NOT BOOK - we returned home from holiday to be told they did not have our car at all - when we reported to the police it had been used in a crime - when we got home in a hire car we had notification of a speeding offence 14 miles from Heathrow! We still do not have the car and no-one - including the police - knows where the car is! Car now listed as stolen AVOID AT ALL COSTS - pay more abnd use a reputable company - or get the train!!!”
“Avoid!!
If you want someone to use your car while you are on holiday, steal personal items, damage it, drive it over 2000 miles and then dump it on a housing estate then use these guys and the thieving companies that they recommend”
“This is the worst car parking company that I ever booked with because when I returned to get my car back after two weeks I found my car damaged on the driver side and also very dirty inside. Now I keep calling them for a reimbursement and they keep closing the phone and they are not giving a reimbursement when I literally gave them a quote from a trustable garage and they keep ignoring the emails that send to them. As I said before one of the worst car parking company that i ever booked.”
