Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.80

2.8 Rating 207 Reviews

42 %

of reviewers recommend Freddie's Flowers

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2.8

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience! Flowers did not arrive on day given to me also a non existing customer service!”

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Posted 2 years ago

“Ordered flowers as my daughter got some for my mother that where beautiful. Mine came half dead and not worth £25 so emailed to cancel. I got a phone call offering a free bunch to put this right but allowing me to drop in and out if I wanted flowers again they arrived half dead. A week later I got a text saying a Freddie’s delivery was on its way I hadn’t ordered it a wasn’t in to send it back. I immediately sent an email saying I didn’t want it and tried to text Dpd to stop the delivery but couldn’t. On getting home a checking my account I was down for weekly deliveries that I hadn’t. I then tried to close the account but it can only be pause. I rang my bank told them about the delivery coming that day and told them to cancel all payments to them including the one for that day. STAY AWAY FROM THIS COMPANY USE YOUR LOCAL SHOP. First photo is arrival second is 5 days later”

Freddie's Flowers 1 star review on 12th March 2022

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Posted 2 years ago

“Flowers were sent to us, with vase, as a gift. Vase quite interesting but flowers well past their best, despite having been sent out only one day before they arrived. Tulips drooping and many blossoms fallen from the prunus. Fewer stems but of better quality would have been better. Lots of happy-clappy documentation, but I am not tempted to sign up. I can and do get much better flowers from my local florist or supermarket. Reviewers elsewhere also report major hassles when they have tried to cancel their subscriptions. All in all, this looks like a good idea that has been very poorly implemented.”

Helpful Report

Posted 2 years ago

“Placed an order for a gardening tool from their shop to be delivered with the next flower delivery - they removed this from my order (may be it got sold out?) but didn't alert me. I tried cancelling my account by emailing them but they wouldn't let me do that through email. They called me and I said that I didn't have time to discuss further (since I was at work) and asked them to email me the confirmation of the cancellation - they still have not closed my account. There isn't an alternative way on their website for you to close your account or remove your bank details. Please avoid this company.”

Helpful Report

Posted 2 years ago

“The customer service is extremely poor and struggle to get hold of anyone when there is a problem. They advertise offers that are not real and go back on their word. I had an offer and told thus wasn't the offer signed up for even though I screen shotted the offer when I subscribed, 3rd vases won't be arriving. The flowers are dehydrated so God knows how long they have been without water. Poor poor business avoid. Skipped rider but still delivered flowers and took the money. Very hard to cancel”

Freddie's Flowers 1 star review on 2nd March 2022

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Posted 2 years ago

“Initialy brilliantly friendly staff but: miscommunicated the service to me in a pop up shop, lead me to believe I choose when to be sent flowers/charged. I got charged the next week without my consent. Website says in several places ''you can cancel any time!'' without specifying how to do so. I emailed them 2 days ago, no one responded yet when i called, i was placed on hold and it turns out they had read my email, just had not bothered to email me back. Shame the set up is so poor, for such a lovely business idea. If they sorted out their transparency and were not so miserable over the phone when you do cancel, it would make me consider coming back at a later date. Now, not so much.”

Helpful Report

Posted 2 years ago

“Flowers arrived already browning. I really want this to work out. I think they are beautiful flowers and I really wished they would have been fresh. I understand that they traveled a long way and some wilting is to be expected but not all the browning. I really hope they replace them or get my money back. I rather just have them replaced and give these guys another chance”

Freddie's Flowers 1 star review on 11th February 2022

Helpful Report

Posted 2 years ago

“Joined before Christmas, the first arrangement arrived and was amazing, this was followed by two arrangements with flowers that were wilted and not to a standard you would expect for the price being paid. I went to cancel my subscription, they called me and offered me a free arrangement on them to see if they could change my mind. The arrangement arrived with wilted flowers again and to top it off, they’d charged me for this “free” bouquet. I called and was told the charge being made was due to a “human error” and I’d need to wait up to 10 days for a refund on flowers that were supposed to be an apology and I shouldn’t have paid for. Disappointing customer service, poor quality flowers and I would not recommend to anyone after my experience.”

Helpful Report

Posted 2 years ago

“My free order from a friends code was amazing beautiful flowers lasted weeks so I decided to buy again although ordered and confirmed for date to be delivered as yet they have not arrived and I’m still waiting have emailed FF hoping they can sort it as £ has come out of account”

Helpful Report

Posted 2 years ago

“Read the reviews here about cancelling. The website says 'cancel any time'. Wait until you actually try to cancel the recurring subscription which is what you actually signing up for with your bank details. You have to either email or ring the company. I have tried to cancel but they keep 'misunderstanding' what I am asking for. I have withdrawn payment authority at my bank. Do you want to deal with a company where 'cancelling' means contacting your bank to block their attempts to take money from your account?”

Helpful Report

Posted 2 years ago

“I'm not sure if I was just unlucky but every delivery (8 in all) included swapped or missing items so could not create the same display, poor quality and damaged foliage, and didn't last very long (even though I carefully followed the care directions). Very disapointed in quality and feel it is very expensive for what you actually get. They did apologise every time I contacted them but the quality never improved.”

Helpful Report

Posted 2 years ago

“Awful. First lot of flowers are free but looked sad and unhappy. Second lot were better but so expensive. Trying to cancel and getting ignored. Avoid!”

Helpful Report

Posted 2 years ago

“Hard to cancel subscription and keep stealing money from my bank”

Helpful Report

Posted 2 years ago

“I love these flowers. They are always in good condition and we have never had problems with delivery. However the company continue to use these one use plastic covers for their flowers. Not only is that unacceptable with current plastic issues, but now this happened.”

Freddie's Flowers 3 star review on 2nd December 2021

Helpful Report

Posted 2 years ago

“Literally impossible to get any honest person to act - once they have your details they bombarded you. Calls etc after you request cancellation. They refuse to cancel your account and remove your details. Terrible company”

Helpful Report

Posted 2 years ago

“I have been a previous customer but had to cancel because I was moving and it was too expensive for me. Recently got a call for a half price offer and the customer service started out very nicely with kind offers but turned super rude when I declined twice. I was considering it for the future but won’t ever be coming back after this.”

Helpful Report

Posted 2 years ago

“The flowers are beautiful when they get the delivery to the right property which they consistently fail to do.There is no email of delivery which most other mail order companies do so you have no idea whether the flowers have been delivered or whether yet again you must search for them at other peoples houses.they often do not deliver until evening and now the nights are drawing in I do not wish to search for flowers that have not been delivered.Appallinf service for a mail order company”

Helpful Report

Posted 2 years ago

“I've ordered Freddies Flowers for over a year now. Sadly I've received flowers not particularly acceptable but kept ordering as we all need a treat, right? In the most part, customer service has been wonderful, the staff have been keen to rectify problems and always helpful. Sadly, my last box and probably my final order was quite frankly, dreadful. After much deliberation, I messaged FF with photos of the awful condition of the African lily stems, the flowers had fallen off, the stems were brown. Not acceptable at all. I waited and waited for an explanation but one month later, there has been no follow up or reply to my unfortunate problem. Sadly, I'm very reluctant to order again.”

Freddie's Flowers 2 star review on 28th September 2021

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Posted 2 years ago

“Really poor customer service. Flowers delivered to wrong address and I am left to locate them. When I do they are dehydrated and far too many emails later their approach is if the flowers aren't all wilted (you need to send lots of photos) then the hassle and inconvenience they caused you doesn't warrant a refund. Not a service worth having!”

Helpful Report

Posted 2 years ago

“Can’t cancel account sent me flowers that hasn’t been paid for! And now expecting to paid £25 for flowers that are weathered and died and lifeless not worth the money at all! You can’t deactivate the account have to through email that they don’t answer”

Helpful Report

Posted 2 years ago

Freddie's Flowers is rated 2.8 based on 207 reviews