The Fresh Chile Company Reviews

Name: The Fresh Chile Company
Address: 320 E. Wyatt Dr. STE C, Las Cruces
Rating: 4.84

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend The Fresh Chile Company

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Phone:

5758008284

Email:

service@freshchileco.com

Location:

320 E. Wyatt Dr. STE C
Las Cruces
88001

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The Fresh Chile Company 5 star review on 22nd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t tell you. The order I placed 4/10 has yet to arrive.”

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Posted 4 years ago

Hi Emilie! Thank you for your patience with us in getting your shipment out! We were running a bit behind due to everything going on so that caused a bit of a delay in your shipment. However, our system is telling me that your order was delivered. I hope you received it!

Posted 3 years ago

“cannot review have not received product”

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Posted 4 years ago

Hi Cindy! Thank you for taking the time to review. Unfortunately, with the current circumstances, it was taking us a little bit longer to fill orders than we anticipated. I can see that there might have been a small hiccup with your order and USPS. I will go ahead and email you so we can chat more!

Posted 3 years ago

“We ordered the green chile sauce MILD. Unfortunately it was anything but mild. The sauce was tasty but it was so hot we couldn’t enjoy it. It was a waste because we couldn’t eat it. We almost ordered Medium heat because that’s what we typically like but figured we’d try the Mild first. I can’t even imagine what your other heat varieties are like. Disappointed.”

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Posted 4 years ago

Thank you for taking the time to give us some feedback. We value the opinion of each and every customer. We stand by our products and offer a 100% Satisfaction Guarantee, no questions asked. We will be reaching out to you about a full refund. We are greatly disappointed to hear that the sauce was not on target as "Mild" and will be noting the lot and batch number sent to you so we can investigate what may have happened.

Posted 4 years ago

“I anticipate liking the chili and having a better rating but so far only one of my three orders has been received. I knew they wouldn't make it for Easter but one of my orders hasn't even been set out for pick up.”

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Posted 4 years ago

Hi Connie! Thank you for taking the time to provide feedback. We apologize for the recent delays with our orders and thank you for your patience with us. Our website is telling me that your order was delivered so hopefully, it made it to you okay!

Posted 3 years ago

“I cannot review the company, but can review the Medium Red/green Chile sauce. I was disappointed that it tasted flat. It needs salt and sugar. I was expecting a pickled product. Also, it feels overcooked, kind of mushy. Best, m hicks”

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Posted 4 years ago

Sorry to hear you were expecting a pickled product, Margaret! It's definitely not pickled but wanting that would certainly throw off your expectations. We leave as much salt and sugar out of our products so that customers can flavor to taste--you can always add some salt or sugar, but taking it out isn't so easy!

Posted 4 years ago

“I MADE THE MISTAKE OF ORDERING HOT. MY WIFE AND I CANT EAT IT. I SHOULD HAVE ORDERED MILD OR MEDIUM”

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Posted 4 years ago

Hi, Perry, Oh no! Mistakes happen--our customer service team will be reaching out to assist you shortly. Warmly, The Fresh Chile Company

Posted 4 years ago

“It was good, but a bit thick.”

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Posted 4 years ago

“I love your products and have ordered twice, but this last time a jar broke in shipping and when I sent an email telling you that I was informed that the best you could do for me was offer me a discount on my next order. That part is why I'm only giving you a 3 star. You should give me a refund on the product or send me a replacement if you want a 5 star review.”

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Posted 4 years ago

Hi, Lorrie, We apologize for any miscommunication. We see that when you notified us of the break, our customer service department offered you a refund for the jar as well as a discount towards a future order. Once you affirmed that's what you wanted, we then processed the refund and e-mailed you a discount code. We apologize for any breakdown in communication that prevented that from being made clear to you. If you have any further questions, comments, or issues, please contact our customer service folks at service@freshchileco.com, 575-800-8284, or through Facebook. Warmly, The Fresh Chile Company

Posted 4 years ago

“I wish I had ordered mild. The medium red & green was very hot. I hope the red and green have less heat. I like some heat but much hotter than I expected. Maybe your website could better describe heat levels.”

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Posted 4 years ago

Hi, Kimberly, Because these are chile peppers, they do tend to have some kick, even in medium and mild. It sounds like the mild would be more to your liking. We have a 100% Satisfaction Hatch Green and Red Chile Guarantee Policy. If you are not completely satisfied, send us an email at service@freshchileco.com, call us at 575-800-8284, or a message on our Facebook page to get your full refund. Warmly, The Fresh Chile Company

Posted 4 years ago

“My wife and I both tried the medium red. We both thought it was rather bland in flavor. The heat was on the mild side of medium- that was OK, it just didn't have much chili flavor. We much prefer red made from just dried red chili pods. We're giving the second jar to a food bank.”

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Posted 4 years ago

Hi, Phillip, You'll be happy to know that we have a traditional red sauce in the works, which will be made with dried red chile pods. Keep an on our Facebook page for an announcement in the coming weeks regarding availability. In the meantime, we have a 100% Satisfaction Hatch Green and Red Chile Guarantee Policy. If you are not completely satisfied, send us an email at service@freshchileco.com, call us at 575-800-8284, or a message on our Facebook page to get your full refund. Warmly, The Fresh Chile Company

Posted 4 years ago

“Only have used the red sauce so far but not real thrilled with it. It might be because I inadvertently ordered mild and expected a little bit of spicy flavor. The mild red sauce is pretty tame. But not giving up yet.”

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Posted 4 years ago

Hi, Donald, It sounds like you'd enjoy our other heat levels. Before adding red sauce or chile to your cart, click the dropdown menu for heat and select whichever heat level you prefer. Then add to your cart and you're all set for checking out. If you have any other questions regarding ordering, please contact our customer service team at 575-800-8284 or service@freshchileco.com Warmly, The Fresh Chile Company

Posted 4 years ago

“The reason I gave your company an "acceptable" rating was not because of the chili priducts but because of the time it took to deliver the two orders, one to CT and one to MD. Eight and ten days. The reason given was a shortage of labels? Poor planing me thinks.”

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Posted 4 years ago

We apologize for the delay you experienced with your orders. We normally ship orders within 2-4 business days. Occasionally, the unexpected arises (like an unprecedented number of orders causing us to run out of labels) but we still strive to get orders out as soon as possible. We really appreciate your patience in this issue, and if you have any further concerns, please reach out to our customer service team by calling 575-800-8284 or e-mailing service@freshchileco.com. Warmly, The Fresh Chile Company

Posted 4 years ago

“Good service on time delivered”

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Posted 4 years ago

“Haven’t tried the sauce yet. Just got my replacement for 2 broken jars. I Ordered 5 jars 2 got broken in the mail. 2 were just fine. 1 was covered with mold and dried sauce. Even under the edge of the cap. Can’t even read the label. They were super friendly and offered to replace the broken jars. But not the one that was covered in mold and dried sauce. They told me to just wash it off. Which it didn’t wash off. I didn’t feel like I should have to store it like that. And thru it away. You pay for a good product you should get it in every way. And I don’t understand it the owners are so nice. And The post office should have had to pay for all the damage anyway.”

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Posted 4 years ago

Hi, James, We're sorry for the miscommunication regarding the jar that was covered in mold. Please contact our customer service at service@freshchileco.com so we can provide you with a refund for that jar. Warmly, The Fresh Chile Company

Posted 4 years ago

“I thought the variety pak would have been three different temps...mild, hot. hotter, my mistake for not looking”

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Posted 4 years ago

Hi, Joseph, Our variety pack features 1 Jar Hatch Red, 1 Jar Hatch Green, 1 Jar Hatch Blend in the heat level of the customer's choice, for folks who want to try each of our jarred Hatch chiles as well as our flagship product, the Hatch Red Sauce. You can also purchase jars individually here, to completely customize heat levels and variety: https://freshchileco.com/collections/hatch-chile Warmly, The Fresh Chile Company

Posted 4 years ago

“Xhot means ,xhot ,taste it before you put it in the jar ,the mild was 4 a friend, hot ,xhot was mine! Love the chile , great flavor. ! But the hotter the better for me ! If it's not xhot Don't put xhot on the jar! I love xhot , pain ...”

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Posted 4 years ago

“I opened the hot first,it was. Hot! I opened the xhot. It was not hot,opened all 3 jars of xhot ,none of them were hot . Must have been mislabeled! Then I opened the mild out of curiosity, it was mild, so now I have 9 jars of peppers opened that I had to put in the refrigerator!”

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Posted 4 years ago

Hi, Myra, We apologize for any frustration this has caused. Chile, like many types of produce, varies depending on weather and climate, so there will naturally be some variation to heat levels. We always make our jars of chile out of the same strains of chile consistently, though when they are harvested, as well as the climate (whether it's rainy or dry), during their growth all play a part in the outcome of the heat, making each batch slightly unique in flavor and heat profile. Warmly, The Fresh Chile Company

Posted 4 years ago

“Received shipment of 13lb of chiles within two days of notification of shipment. Not 100% satisfied due to several chiles were moldy, others were split open and not consistent in size. I was expecting higher quality.”

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Posted 4 years ago

Hi, Stephen, We have a 100% satisfaction guarantee. Please contact our customer service at 575-800-8284 or service@freshchileco.com so we can assist you. Warmly, The Fresh Chile Company

Posted 4 years ago

“I have tried it twice, on meatloaf, really do not care for it, each person taste is differnt.”

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Posted 4 years ago

Hi there, We are very sorry to hear this. We have a 100% customer satisfaction guarantee or your money back so we will happily refund your order for you. Please give us a call at 575-800-8284 or e-mail us at service@freshchileco.com to talk further about this. Warmly, The Fresh Chile Co.

Posted 4 years ago

“I've tasted other's Red Chile or Red Enchilada sauce with a little better flavor, again it might be my taste buds. Just not what I expected.”

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Posted 4 years ago

We take customer feedback very seriously, and we would love to hear more about your experience. Please email us at service@freshchileco.com or give us a call at 575-800-8284 to talk further about this. Warmly, The Fresh Chile Company

Posted 4 years ago

The Fresh Chile Company is rated 4.8 based on 5,512 reviews