The Fresh Chile Company Reviews

Name: The Fresh Chile Company
Address: 320 E. Wyatt Dr. STE C, Las Cruces
Rating: 4.83

4.8 Rating 5,534 Reviews

96 %

of reviewers recommend The Fresh Chile Company

Visit Website

Phone:

5758008284

Email:

service@freshchileco.com

Location:

320 E. Wyatt Dr. STE C
Las Cruces
88001

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The Fresh Chile Company 1 star review on 31st May 2025

Kate Marcus

The Fresh Chile Company 1 star review on 21st January 2025

Anonymous

The Fresh Chile Company 5 star review on 22nd April 2021

John Boyce

Thomas Simko

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and received the three mixed bottles of sauces and I'm holding them for Christmas dinner. I ordered three more, but they are medium hot. I'll deal with the mix up, as I had ordered mild. Thses will make excellent Christmas gifts. I'll try the N.M. enchilada recipe and report back. Excellent delivery service and packaging.”

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Posted 5 years ago

“Love your products will try your new chili powder next. Only problem we received a broken jar in last shipment.”

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Posted 5 years ago

Hi, Joanne, Thank you for the feedback. We see that our customer service team has assisted you with your broken jar. If you need anything else, please don't hesitate to reach out! Warmly, The Fresh Chile Company

Posted 5 years ago

“Our favorite product is the pure green extra hot chile. It is EXTRA hot!”

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Posted 5 years ago

“I made a mistake when ordering and got pure green chile when I wanted green chile sauce ! So maybe mark them better for easire ordering”

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Posted 5 years ago

“I thought my order was for green chile sauce but I got pure green chile which don't know if I will use ! It took about 8 days to receive in great condition !”

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Posted 5 years ago

“We cooked chili with the green. Loved the taste and ease of cooking. Very good product we will be buying more green after we have tried the red.”

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Posted 5 years ago

“My first order took forever which was explained by new facility delays BUT when my order arrived I've loved it. I received my second order lickety split. Love using your products the red such a good fresh flavor. I have used red in mild and med. But know med is for my taste and I wonder if half hot and half med might even be better, I've used the red/green mix, loved it. I only have one jar of green, my son is trying to talk me out of it. I only wish the product could be available in my state. But did appreciate when you gave me the 10$ shipping. Satisfied customer.”

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Posted 5 years ago

“Fast,jars were packed in the box very good to avoid breaking.”

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Posted 5 years ago

“I just love it, but was surprised by the heat level. My jar seems to be a little bit more spicy than I am used to, so overall I just hope You keep up the Great work.”

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Posted 5 years ago

Hi, James, We're so glad to hear that you're loving the Mild Blend. Chiles tend to turn out a little differently with each harvest because they are affected by not only soil and location, but climate as well. So the difference in the weather each time will create slight variances in size, flavor, and heat level--making each batch a little unique. Enjoy! Warmly, The Fresh Chile Company

Posted 5 years ago

“Recently bought the variety pack, tried the taco recipe an they were fabulous !! Looking forward to trying more recipes in the future. And stocking my shelves with this product, there Great !!”

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Posted 5 years ago

“Very prompt delivery! Only improvement would be recipes for us Non-New Mexicans!!!”

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Posted 5 years ago

“My wife loves the red chile sauce”

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Posted 5 years ago

“I ordered 2 and only got 1, I was only charged for 1 but the shipping on 2 was almost the same as 1”

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Posted 5 years ago

Hi, Jeffrey, We looked into your order and found that the order placed was for 1 jar of Pure Green Hatch Chile. When placing an order, before adding your item to the cart, you can increase the quantity right below where you select the heat level. Regarding the shipping cost, our shipping costs reflect what we're charged by shipping carriers. We double-checked the shipping manifest for your order, and you were charged what we were charged to ship your jar of Pure Green Hatch Chile. If you need any further assistance or clarification, please contact our customer service team at 575-800-8284 or service@freshchileco.com Warmly, The Fresh Chile Company

Posted 5 years ago

“Just what I was hoping for! Having just left Wyoming, I was missing my Hatch green chili which I used to buy by the bushel. This brought back all those memories: smell, taste and temperature. My only complaint is that it took three months to get three jars - inventory and shipping issues!”

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Posted 5 years ago

“Great product, my only suggestion would be to be clear about back orders.”

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Posted 5 years ago

“I really enjoyed the green and the red I used like catsup. So please keep up the Good work.”

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Posted 5 years ago

“Placed order and it took almost a month to get product. When it was delivered one jar was broken and the whole box was a mess. Need to package jars more securely, That being said the chile is the best!”

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Posted 5 years ago

Hi, Don, We sincerely apologize for the delay you experienced with your order. We outgrew our old production facility this past year and worked hard all summer to get our brand new state-of-the-art facility up and running. As you can imagine, there were some delays with its completion, which set us a little behind our expectations for producing sauces. We tried to be clear when folks were ordering that they were placing pre-orders on these certain products, and deeply apologize if, for some reason, this wasn’t made clear for you when you made your purchase. Now that we're up and running in our new facility, we're able to ship orders much more quickly. Regarding the jar broken in transit, please contact our customer service at 575-800-8284 or service@freshchileco.com so we can make sure you're taken care of. Warmly, The Fresh Chile Company

Posted 5 years ago

“My shipment (order placed 8/30/19) was returned by UPS (10/22/19) because of damage in transit. I'm currently waiting for my replacement order to be shipped. Laura does an excellent job with customer service, but I think she needs a little help. The owners should get together with Uline and design some new packaging to minimize in transit damage. Based on reading these reviews, breakage is just too common of an occurrence. #callULINE”

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Posted 5 years ago

“slow shipping. broken jar. GREAT CHILE though”

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Posted 5 years ago

Hi, Nicolas, We apologize for the delay in shipping due to a high volume of orders to fill. Regarding the jar broken in transit, please contact our customer service at 575-800-8284 or service@freshchileco.com so we can make sure you're taken care of. Warmly, The Fresh Chile Company

Posted 5 years ago

“Excellent packing and shipping”

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Posted 5 years ago

The Fresh Chile Company is rated 4.8 based on 5,534 reviews