“I had an issue with the shipping charge which I wasn't aware I'd have to pay when the item was delivered. I spoke to Fruggo team regarding this and was made aware that shipping charges are explained on the website. However they stated that they would refund the charge with proof of payment. My refund was issued and I recieved understanding, fair and helpful emails from the staff involved. Will be ordering again. Thankyou.”
“placed an order April 8, 2020 and was billed that day. As of June 5 nothing has been recieved. emailed in May and got no response. I have emailed again today,”
“I ordered this footstool yesterday with an estimated arrival date of 8th-11th June I was thrilled when the delivery arrived today 5th June and am very pleased with it. Good company to deal with.”
“I am still waiting for my pedometer ordered on May 15th. No reply to my email. I think I will take it up with Trading Standards and my Credit Card company.”
“Received an outdoor heater doesn’t work and when I contacted customer service they told me stop emailing no one answering phone very disappointing as I have a faulty machine that I paid 320 euro for”
“It's been over 3 weeks since my order was supposed to arrive. I ordered Sentinel Spectrum Dogs. There seems to be no customer support when I tried to contact them. This is the first time I have tried Frugo. Very disappointed.”
“It's a scam, you don't receive an order confirmation when you pay, you can't access you user profile, you can't verify your order (displays a page saying "searching order" that never finds the order no matter how much time you wait or how many times you refresh), etc.
Seriously, stay away.”
“Just received my feathers and VERY DISAPPOINTED as most of them were bent so cant stand up straight. This is unacceptable. Dont get me wrong the feathers are beautiful but the sticky tape holding the two boxes secure were stuck to the feathers and when I opened it, it was bendy. I know it's going to be a blame game now between the supplier and courier but if this was better boxed, this wouldn't have happened.”
“I ordered from Fruugo and was told the items had been posted 5 April. I have still not received them, nor the refund I was promised if they didn’t arrive by 12 May. Customer service is useless and just keeps reverting to the retailer who are doing nothing. Have had every excuse under the sun but no goods and no refund. Absolutely terrible service and company. My first experience with them and definitely my last.”
“Never use fruugo!
It's cheater company, once you payed, you can never see your money back even don't get your order, if your order is bad or damage thend you have start chatting with them whole year.
I suggest for everyone to ignore this cheater.”
“Placed an order 30 Days ago and still waiting for it... The customer service transfers my tracking inquireries to the retailer Who doesn't answer....very frustrating. I Do not recommand that shopping site.”
“The bottom line is that Fruugo took almost 8 weeks to solve an issue I had with returning faulty goods and receiving a refund. Fruugo’s customer service was next to none existent, that is until Rhon from customer services stepped in and resolved my problem almost immediately....I mean within 24 hours! This was after almost 7 weeks of dealing with another person, who always took over a week to respond to my email reply’s. It was like pulling teeth....painful. For this reason I must say I’d find it difficult to risk purchasing from Fruugo again. Customer service is THE key to any successful business.
But, as much as I am disappointed with their service as a whole, I must say that if you’re fortunate enough to have Rhon deal with your issue then you are in good hands. Probably Fruugo’s best asset!”
“Placed order with them 1st may still not received their customer service is a joke you cannot contact anyone how can a company trading in the U.K. get away with this they are complete scammers only hope I get my money back from them or credit card issuer and I will take this up with Trading Standards.”
