“I would give zero stars if possible. Flowers arrived via UPS without water, in a very hot box. Completely dead. My wife, who is recently out of the hospital, literally laughed at the arrangement. It looks like one of those joke arrangements of dead flowers you send to someone you don't like.”
We are so sorry for your experience! We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
“Dear FTD, I consistently use FTD for flower arrangements. They have typically been beautiful and delivered on a timely basis. We recently attended three visitations/funerals and two of the arrangements were lovely. The third arrangement was received today, July 17, and while attractive, was technically not what I ordered and not comparable. I ordered the Radiance in Bloom BASKET. The arrangement that was delivered was in a small, square vase, not a basket, and significantly smaller and not the “Premium” arrangement I paid for. Needless to say, I was extremely disappointed with this arrangement. I expect better service from FTD and the suppliers in the Chicago area. Unfortunately, I will look at other venders going forward.”
Thank you so much for your wonderful review, Tina! We're delighted to hear that the arrangement was beautiful and that the recipient loved them. Your kind words truly brighten our day, and we appreciate your support!
Warm wishes,
Team FTD Flowers
“I ordered flowers for a friends birthday and paid extra to have them delivered the same day. The flowers were not delivered the same day(supposedly due to weather - it was raining) as requested and paid for. I called and recieved an apology but that doesn't change the fact that the flowers were not delivered on my friends birthday.”
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
Thank you for your lovely review, EJA! We’re so happy to hear that the Birthday cake arrangement was a perfect gift for your friend. It’s wonderful to know she is enjoying it! Your support means everything to us, and we look forward to helping you celebrate more special moments in the future.
Thank you so much for your kind review! We are truly honored to be a part of such meaningful moments, and we’re thrilled to hear that the flowers were just as beautiful in person as you expected. Your satisfaction is our top priority, and we look forward to serving you again in the future!
“I was shocked when my mom’s birthday flowers were an entirely wrong bouquet. Also, flowers were droopy snd petals falling off as she took them out of the box. I complained and they first only gave 25% off. I said that wasn’t really acceptable and they gave another 25%. They are overpriced as it is so in my opinion, 50% off still doesn’t make up for it. I gave up complaining and just wont ever use them again. I am so embarrassed I sent them to my mom. Posting a pic of what I ordered and what was received for $86”
A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.
“Iam VERY upset with this company! I ordered these specifically for my mother in laws birthday..... which was TODAY.... that's why i put the delivery date today, and they NEVER came today!!!. I should have never used this company. I have always ordered local and i decided to give yall a try and not only was my package NOT delivered today but when I placed the order yesterday my total was 65 dollars and some change. But yall charged my card 80 something dollars. NEVER again will i use this company!!!”
A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.
“The sympathy basket really left something to be desired. The flowers were sparse, and there were big spaces. There were only 3 roses in the design, which left me wondering what I paid for. Sad…”
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
“I have ordered from FTD twice in the last 6 months. Both times the orders were to congratulate my children on opening a business. The March ordered arrived 3 days late. I did not complain and I accepted that things happen. It was unfortunate but not life altering. I gave them another try and they failed again. I placed an order on July 12th to be delivered on July 15th for a Grand Opening. I have reached out several times and now they are saying it should be there by July 17th. This is unacceptable for orders that were each over $100. Contact a florist directly in the town you are sending to and avoid FTD at all costs.”
A supervisor has reached out to you regarding your experience. They have left a voicemail and sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.
“The photo did not depict the actual (significantly smaller) bouquet that was delivered. Extremely disappointed. The size of the bouquet was so small and the photo I received from the recipient also looked like the flowers were not fresh.”
“The Flower arrangement looked nothing like my order, the mylol balloon looked like it was for a litte kid so did the two little boxes of chocolates. it definately was worth the money I paid($140.07) for the order.”
Thank you so much for your wonderful review! We’re overjoyed to hear that the bouquet exceeded your expectations. Your appreciation means the world to us, and we can’t wait to bring more beautiful arrangements into your life in the future!
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“My friend sent me a picture of what was delivered and it was no where near as good as the advertisement for what I purchased. This happens frequently with orders - someone is making alot of money by being paid highly for below average flowers.”
“When the flowers in the planter arrived at the recipients home, she told me the flowers were crushed since the box was too small to fit the entire planter and it looked like it was just pushed into the box and the lid closed on top of the flowers.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Thank you so much for your amazing review, Blanche! We’re absolutely thrilled to hear that you had such a great experience. Your kind words motivate us to keep delivering exceptional quality and service. We look forward to being part of your next floral moments!
“I ordered this beautiful flower box for a friend who is going through a rough time. It was incredibly simple and quick. They were delivered to her right on time and she absolutely loved them! I use FTD.com for all of my flower orders and have always been very pleased.”
Thank you so much for your heartfelt review, Janet! We’re truly delighted to hear that the flower box made such a positive impact for your friend during a tough time. Your continued trust in FTD.com inspires us to keep providing beautiful moments and seamless experiences. We can’t wait to help you with your future orders!
Thank you so much for your kind words! We’re thrilled to hear that our speedy delivery helped save the day for you. Your satisfaction is our priority, and we look forward to serving you again soon!
