FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.16

3.2 Rating 1,354 Reviews

51 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They persisted until they delivered a beautiful Bouquet.”

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Posted 1 year ago

“Delivery was a hassle and the flowers were not delivered on the day requested and the arrangement was not what I had ordered.”

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Posted 1 year ago

“Hello! Made a last minute change on delivery. Was worried it was too late. Such a friendly & immediate response that “we got it!””

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Posted 1 year ago

“Fast, easy efficient ordering process. Even had same day delivery.”

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Posted 1 year ago

“They promised to deliver the order, they failed miserably, I called 3 times and they assured me that the delivery would be made on time, they didn’t do it (even telling me one time that the delivery will take place in 2 minutes (what a joke)it was an order for a person with a sick mother and I already had told them to wait for the flowers that I had sent…the embarrassment after they didn’t receive anything. Stay away from this company! You will be as embarrassed as I am and it’s painful. They don’t care! Don’t do business with these people! They will make you look really bad!”

FTD Flowers 1 star review on 26th July 2024

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Posted 1 year ago

“Spray was beautiful and they were on time”

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Posted 1 year ago

“The flower arrangement was beautiful and fresh, arrived at the promised time!”

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Posted 1 year ago

“They delivered a beautiful flower arrangement and it was delivered as they said it would be. I would use FTD again.”

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Posted 1 year ago

“The recipient was moved to tears of how beautiful the arrangement was! The flowers really brightened her day.”

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Posted 1 year ago

“I can always count on FTD to deliver beautiful arrangements to my loved ones out of state and in state on the day of my choosing. I highly recommend using FTD.”

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Posted 1 year ago

“my wife was happy to see the flowers”

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Posted 1 year ago

“My daughter loved the flowers and said they filled the house with a beautiful scent. They arrived earlier than I expected. They were a hit as a birthday gift.”

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Posted 1 year ago

“Always perfect and on time.”

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Posted 1 year ago

“Beautiful flowers and delivered on time.”

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Posted 1 year ago

“Awesome last minute arrangements! Thanks again!”

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Posted 1 year ago

“The flowers arrived just in time for my best friend‘s birthday. He is going through cancer and chemotherapy and the flowers were exactly what he needed to cheer himself up when he came home from the hospital.”

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Posted 1 year ago

“I want to provide feedback about the flower delivery I ordered for last weekend. I placed an order on Friday for delivery on Saturday, and I included all necessary information such as the address, the name of the store (it was a business delivery), the recipient's name, and two phone numbers. On Saturday afternoon, I received an email stating that the delivery attempt had failed because the recipient was not at the location. This was not true. The recipient was at their workplace and did not receive any phone call notifying them that the delivery person had arrived. I was then informed that the delivery would be postponed to the next day, even though it was only 4 pm and your website states that deliveries are made until 6 pm. There was definitely enough time to make the delivery after I confirmed the address and provided an additional phone number as soon as I got the email about the failed attempt. When I asked customer support for the reason for the failed delivery and whether they had called my friend to confirm they were at the right place, I was ignored. I was only told that nothing could be done and the delivery would be made the next day. The flowers were supposed to be a surprise for my friend's birthday, but since she was off work the next day, I had to ask for her home address, spoiling the surprise. The delivery was finally made the next day (without the birthday surprise), but when I saw the picture my friend sent of the flowers, I was extremely disappointed. The bouquet on the website (attached pic 1) and the one delivered (attached pic 2) were completely different. The delivered bouquet was much smaller, with mostly green branches instead of flowers, and the packaging was subpar. Additionally, I had added a note with the flowers that said, “From Sweden ❤️” (heart emoji - attached email confirmation pic 3), but my friend received a note that said, “From Sweden?” (with a question mark). If emojis cannot be included in the note, this should be mentioned on your website, or you should have confirmed the note with me. This store does not care about making timely deliveries, cannot cooperate effectively, and spoils surprises. I am thoroughly disappointed and will never place another order with you. Thank you for your “service.””

FTD Flowers 1 star review on 22nd July 2024

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Posted 1 year ago

“The viewing was at 9am Saturday, the flowers were ordered Thursday evening. They were delivered Saturday at 6pm. Pathetic.”

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Posted 1 year ago

“They were great; responsive; I ordered a birthday card with flowers and chocolate and my sister received a handwritten one -such a lovely personal touch -It was greatly appreciated. Thank you!”

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Posted 1 year ago

“Delivered a day late. Ordered with plenty of time and specifically picked the date as it was on the birthday.”

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Posted 1 year ago

FTD Flowers is rated 3.2 based on 1,354 reviews