FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.20

3.2 Rating 1,247 Reviews

53 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have FTD plus. I ordered 3 different bouquets over the last 10 months. The last bouquet came with a number of flowers that didn't even blossom until all the others were well dead. There was some indication as to the florist when that bouquet came but I did not remember to save it. I just called to order more flowers but did not want any flowers from the last florist. They would not tell me who that florist was and only apologized and gave no guarantee that I would no receive anything from that florist. What a waste.”

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Posted 1 year ago

“DO NOT EVER ORDER FROM FTD ON-LINE. I ordered funeral flowers for my brothers service and they NEVER SHOWED UP. I guess a $160 sale isn't good enough. I was so embarrassed not having any flowers there from my immediate family. I would give FTD a minus if I could. Extremely disappointed”

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Posted 1 year ago

“If you want to order flowers and never receive them or if you want to have your loved ones waiting all day for an invisible delivery, PLEASEEE utilize the services of FTD!”

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Posted 1 year ago

“Viewing and Funeral flowers never arrived for services. Very embarrassing especially telling family members how Beautiful the flowers would be. I was told they can arrive 1 to 3 days. This is unacceptable especially for a funeral. I am getting a full refund and $10.00 coupon. I think they need to send some flowers to her daughter. But no, $10.00 coupon. I will never use again.”

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Posted 1 year ago

“FTD sucks they use to be good their stuff was worth the money. Now they use local florist to make your arrangements. My $60 dollars flowers sucked I can get the same for $20 in Costco. Unfortunately the flowers where for my mothers bday and lives in a different state and didn’t arrive till the next day sending emails saying it delivered if I didn’t call to ask if she liked I would have never know it was delivered. She showed me a video WOW how cheap a complete ripoff. Unhappy I will never use them again.”

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Posted 1 year ago

“I was promised a delivery in Sept 21, 2024. Then I was told it would be Monday the 23rd. Still no delivery. Then I was told today the 24th. Now I receive another email saying the 25th. This was for a birthday on the 21st. I was charged $86 for the arrangement to be delivered in Colorado Springs, CO. While they supposedly have credited me $50, which I still do not see as of now, it hardly makes up for the delays and repeated lies. Never use FTD. They are not trustworthy or reliable. Promises made but not kept.”

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Posted 1 year ago

“What an absolute disgrace. I ordered what I expected to be a classy bouquet of 18 pink roses in a gold and glass vase. What was actually delivered was a typical grocery store arrangement of white and pink roses with baby’s breath. I definitely did not order an arrangement with baby’s breath. Nor did I want white roses in the arrangement. They couldn’t even add a different shade of pink!. I have never felt so robbed in my 63 years. I will never order flowers from ftd and will be sure to tell all my friends and family too go elsewhere for their flower delivery needs.”

FTD Flowers 1 star review on 16th September 2024

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Posted 1 year ago

“Horrible experience. Friday I ordered flowers for a co-worker's 1 year anniversary of her husband's death, which was on Saturday. I put in the delivery date, they took my money. Saturday comes, I track the shipment, and it looks like it's all on track. Come Sunday, no delivery. Then I'm told they can deliver on Monday? NOT okay. They blew it, failed to deliver, failed to communicate and failed as a business. Go to Bouqs - WAY better quality, much more professional and their selection is incredibly better. FTD lost my business.”

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Posted 1 year ago

“I am beyond disappointed with FTD Flowers. I placed an order several days in advance for my sister’s birthday, trusting them to deliver on time and make the day special. Not only did they fail to deliver the flowers, but they had the nerve to email me the day after asking if I would mind if they switched the vase! You missed the entire birthday and then expected me to settle for a substitute vase like it would somehow fix the situation. It’s baffling how a company that specializes in delivering flowers can’t manage such a basic task. Needless to say, I will never use FTD Flowers again. If you want your special moments ruined, this is the company for you. By the way, there was no apology, just a guarantee of a refund.”

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Posted 1 year ago

“Would give no stars if I could.. My original order was supposed to be delivered on a Monday to my Mom on her birthday. It was NEVER delivered. The next day when I called they said that they would redeliver it. The driver called my Mom and said they were at a completely different address then the address that I have entered into their website system online! HOW??? Now the flower shop is saying that they are unable to deliver my Mom her flowers! This is completely ridiculous, it was her birthday! And now she didn't get my flowers on the actual day of her birthday and you are making it stressful for her to even receive them, LATE! It is completely unacceptable. DO NOT ORDER THROUGH FTD FLOWERS!”

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Posted 1 year ago

“FTD did not fulfill this order and it was placed on Monday with the flowers to be sent to a memorial service scheduled for Saturday in a church . They did not even attempt to deliver the flowers to the service, instead I received an email notice of "incomplete delivery " after the service was over. The delivery time could and should have been verified ahead of time by either calling me or the church. This is the last time I will use FTD for any orders . Sent from my iPhone”

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Posted 1 year ago

“I ordered a bouquet for a friend's birthday online and opted for next day delivery. The flowers were not delivered. I called four times the next day to find out what happened, and I spoke to someone at corporate who assured me that she was going to make sure the order was fulfilled. Well, it wasn't fulfilled. When I discovered the original order had not been fulfilled, I requested a specific florist in the area because I knew they were in the FTD network. The customer service agent told me they could not tell me whether or not the order was sent to them. I hung up the phone, called the florist I requested, and they had not received the order. Corporate stated they sent the order to a third florist, and they didn't fulfill the order either. There was no communication as to why the order was never filled or delivered - this was not a complex bouquet either. I had to make another order with the preferred florist on their specific website - which displayed the ordered bouquet prominently - at twice the price I originally paid. The customer service agents were rude, combative, and constantly talked over me. I'm glad this wasn't an order for a funeral because it would not have made it. I will not give FTD.com any future business. For a company that has been in business for generations, I'm disappointed to see what it has become.”

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Posted 1 year ago

“Do not use 1800 flowers or FTD. They will surely take your $$$ and not deliver what you ordered. I placed the order with plenty of lead time and they still screwed it up. Then a customer service rep I spoke with but could barely understand kept saying "its delivered"..... nope it wasn't. I spent over a 150.00$$, I purchased the "exquisite" arrangement with add-ons such as balloons and a card, none of it arrived. I called my CC company to dispute/cancel the payment. After haggling w/ the csr rep who I could barely understand I was able to get my $$$ refunded. Do yourself a favor and avoid FTD and 1800 flowers. Buy from your local Mom & Pop florists instead, you'll save yourself a bunch of aggravation.”

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Posted 1 year ago

“Flowers were never delivered, yet they sent me an email that the delivery occurred. I ordered the flowers on Thursday for a Friday delivery. The delivery never happened on Friday as requested, and I followed up with an email. On Saturday, I received an email that the delivery had been made, but when I confirmed with the recipient, she mentioned that she had not yet received the flowers. So now as of Sunday, there was still no delivery made at which point I requested that the order be cancelled and requested a full refund. Why would they send an email that the delivery was made when in fact it had not? It's very disappointing to receive this kind of customer service, poor customer service from a business that I always considered reputable. I will NEVER provide my business to FTD and I will spread the word to as many people as possible within my network to NOT use FTD.”

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Posted 1 year ago

“I ordered a sympathy arrangement for a loved one to be delivered, it was never delivered when I called to ask where it was they tell me your order was not available do tou wanna choose a different arrangement...OMG!!!..I didn't recieve a email telling me this or nothing!!....I am HIGHLY UPSET.!!!...this could've been avoided had they had the common decency to inform me of this in an orderly manner...I will not be using them again”

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Posted 1 year ago

“Ordered flowers a week prior to date needed. They are going to be delivered the day after I requested. They have the audacity to charge $120+ and then not even get things there on time. I know flowers are not life and death, but you would think you would get your delivery dates on time.”

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Posted 1 year ago

“Flowers did not look exactly what I ordered on website”

FTD Flowers 1 star review on 22nd August 2024

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Posted 1 year ago

“I ordered a same day delivery order for a friend who was having the 1 year anniversary of their death. The company didn't do the same day delivery and emailed me that they could deliver it in the next 3 days... Maybe don't even provide this feature then?”

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Posted 1 year ago

“Horrible don’t get flowers from them .. there’s your warning ‼️ these were $92. And they look like they will die in one day .. nope 👎🏻 and they were delivered late so ya I’ll stick with supermarket flowers!!”

FTD Flowers 1 star review on 6th August 2024

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Posted 1 year ago

“They promised to deliver the order, they failed miserably, I called 3 times and they assured me that the delivery would be made on time, they didn’t do it (even telling me one time that the delivery will take place in 2 minutes (what a joke)it was an order for a person with a sick mother and I already had told them to wait for the flowers that I had sent…the embarrassment after they didn’t receive anything. Stay away from this company! You will be as embarrassed as I am and it’s painful. They don’t care! Don’t do business with these people! They will make you look really bad!”

FTD Flowers 1 star review on 26th July 2024

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Posted 1 year ago

FTD Flowers is rated 3.2 based on 1,247 reviews