FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 950 Reviews

41 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use 1800 flowers or FTD. They will surely take your $$$ and not deliver what you ordered. I placed the order with plenty of lead time and they still screwed it up. Then a customer service rep I spoke with but could barely understand kept saying "its delivered"..... nope it wasn't. I spent over a 150.00$$, I purchased the "exquisite" arrangement with add-ons such as balloons and a card, none of it arrived. I called my CC company to dispute/cancel the payment. After haggling w/ the csr rep who I could barely understand I was able to get my $$$ refunded. Do yourself a favor and avoid FTD and 1800 flowers. Buy from your local Mom & Pop florists instead, you'll save yourself a bunch of aggravation.”

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Posted 1 year ago

“Flowers were never delivered, yet they sent me an email that the delivery occurred. I ordered the flowers on Thursday for a Friday delivery. The delivery never happened on Friday as requested, and I followed up with an email. On Saturday, I received an email that the delivery had been made, but when I confirmed with the recipient, she mentioned that she had not yet received the flowers. So now as of Sunday, there was still no delivery made at which point I requested that the order be cancelled and requested a full refund. Why would they send an email that the delivery was made when in fact it had not? It's very disappointing to receive this kind of customer service, poor customer service from a business that I always considered reputable. I will NEVER provide my business to FTD and I will spread the word to as many people as possible within my network to NOT use FTD.”

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Posted 1 year ago

“I ordered a sympathy arrangement for a loved one to be delivered, it was never delivered when I called to ask where it was they tell me your order was not available do tou wanna choose a different arrangement...OMG!!!..I didn't recieve a email telling me this or nothing!!....I am HIGHLY UPSET.!!!...this could've been avoided had they had the common decency to inform me of this in an orderly manner...I will not be using them again”

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Posted 1 year ago

“Ordered flowers a week prior to date needed. They are going to be delivered the day after I requested. They have the audacity to charge $120+ and then not even get things there on time. I know flowers are not life and death, but you would think you would get your delivery dates on time.”

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Posted 1 year ago

“Flowers did not look exactly what I ordered on website”

FTD Flowers 1 star review on 22nd August 2024

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Posted 1 year ago

“I ordered a same day delivery order for a friend who was having the 1 year anniversary of their death. The company didn't do the same day delivery and emailed me that they could deliver it in the next 3 days... Maybe don't even provide this feature then?”

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Posted 1 year ago

“Horrible don’t get flowers from them .. there’s your warning ‼️ these were $92. And they look like they will die in one day .. nope 👎🏻 and they were delivered late so ya I’ll stick with supermarket flowers!!”

FTD Flowers 1 star review on 6th August 2024

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Posted 1 year ago

“They promised to deliver the order, they failed miserably, I called 3 times and they assured me that the delivery would be made on time, they didn’t do it (even telling me one time that the delivery will take place in 2 minutes (what a joke)it was an order for a person with a sick mother and I already had told them to wait for the flowers that I had sent…the embarrassment after they didn’t receive anything. Stay away from this company! You will be as embarrassed as I am and it’s painful. They don’t care! Don’t do business with these people! They will make you look really bad!”

FTD Flowers 1 star review on 26th July 2024

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Posted 1 year ago

“I want to provide feedback about the flower delivery I ordered for last weekend. I placed an order on Friday for delivery on Saturday, and I included all necessary information such as the address, the name of the store (it was a business delivery), the recipient's name, and two phone numbers. On Saturday afternoon, I received an email stating that the delivery attempt had failed because the recipient was not at the location. This was not true. The recipient was at their workplace and did not receive any phone call notifying them that the delivery person had arrived. I was then informed that the delivery would be postponed to the next day, even though it was only 4 pm and your website states that deliveries are made until 6 pm. There was definitely enough time to make the delivery after I confirmed the address and provided an additional phone number as soon as I got the email about the failed attempt. When I asked customer support for the reason for the failed delivery and whether they had called my friend to confirm they were at the right place, I was ignored. I was only told that nothing could be done and the delivery would be made the next day. The flowers were supposed to be a surprise for my friend's birthday, but since she was off work the next day, I had to ask for her home address, spoiling the surprise. The delivery was finally made the next day (without the birthday surprise), but when I saw the picture my friend sent of the flowers, I was extremely disappointed. The bouquet on the website (attached pic 1) and the one delivered (attached pic 2) were completely different. The delivered bouquet was much smaller, with mostly green branches instead of flowers, and the packaging was subpar. Additionally, I had added a note with the flowers that said, “From Sweden ❤️” (heart emoji - attached email confirmation pic 3), but my friend received a note that said, “From Sweden?” (with a question mark). If emojis cannot be included in the note, this should be mentioned on your website, or you should have confirmed the note with me. This store does not care about making timely deliveries, cannot cooperate effectively, and spoils surprises. I am thoroughly disappointed and will never place another order with you. Thank you for your “service.””

FTD Flowers 1 star review on 22nd July 2024

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Posted 1 year ago

“The viewing was at 9am Saturday, the flowers were ordered Thursday evening. They were delivered Saturday at 6pm. Pathetic.”

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Posted 1 year ago

“First of all no delivery. Called they said it was delivered. But never was. Then promised next day-still no delivery. Called and asked for supervisor who said flowers would be delivered that day. No flowers. He also advised that I should have low expectations that the flowers would be delivered! Then flowers delivered following day minus extra flowers promised for having missed the original date 3 days earlier for someone coming out of hospital who was home all the time. Awful experience.”

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Posted 1 year ago

“I was lied to twice that the my order was delivered. It never made it to its destination, but FTD sent me an email that it was delivered! UPS supposedly delivered it, but couldn’t provide a picture if the delivery! I can’t get a real person on the phone to discuss. I am thoroughly disgusted!”

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Posted 1 year ago

“Do not order here. We ordered a $130 bouquet and got a $ $35 bouquet. These people are crooks. Don’t use this service!”

FTD Flowers 1 star review on 27th June 2024

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Posted 1 year ago

“Do not use this service. They charge and arm and a leg and for same day delivery and thenthey don't deliver. Customer service is in India and you can understand a word they say. When you pick same day delivery it's for a reason FTD! Thanks for ruining it.”

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Posted 1 year ago

“They support the activities of illegal brokers and engage in money laundering. I connected my wallet there, and my currencies were downloaded and sent without authorization. I noticed when i want to withdraw my hard earned $30,000 that my transaction is displayed as failed and my wallet is empty. I filed their fraudulent case through www.fusionforensics.tech which enable me to get back my money from the scam company ,they helped me to get back my fund with a very intelligent workers and expert hackers that fight against fraud.”

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Posted 1 year ago

“If I could leave a 0 star review, I would. Complete and utter failure to do their one single job. I ordered flowers to the hospital for my aunt's surgery for same day delivery. FOUR days after I ordered them FTD contacted me to tell me the order was delayed. Then they said they would refund 50% and upgrade the flowers. And then 12 hours later I got an email with a full refund (the email was itself a response to another customer's email chain about their missing flowers for a funeral). And then I called to see if my flowers were in fact going to be delivered and got an automated response which sent me to a tracking number which showed that my order was in fact cancelled! So I guess the flowers are never coming, not that it matters because my aunt is already home from the hospital. They had one job. Epic fail.”

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Posted 1 year ago

“Ordered Lilies but they delivered an umbrella plant instead without ever advising me of the substitution. They apologized when I contacted them but would only give a $24.68 refund. I told them they'd have to refund the entire product amount (I even volunteered to waive the shipping & taxes) but they wouldn't work with me. I should have did a quick background check online since there's so many complaints about them. What a ripoff.”

FTD Flowers 1 star review on 6th June 2024

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Posted 1 year ago

“I ordered the 'top shelf' 3rd level of flowers for my mother for Mother's Day. Not only did they fail to deliver on the agreed date, but they also kept saying they would deliver the flowers each day for 5-6 days over, raising my mom's hopes and then never delivering. After a week of this, they went MIA. Despite my multiple attempts to reach them, they ended up automatically refunding my card for $114 around 10 days later without ever trying to resolve the issue first. AVOID THIS COMPANY AT ALL COSTS!”

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Posted 1 year ago

“Ordered flowers, but on Valentine’s Day ordered cancelled last minute”

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Posted 1 year ago

“Ordered flowers due to arrive on 05/10, which arrived on 5/13 wilted and dead. Flowers were for mother's day. Spoke to Howard who acted as though he understood and was going to give a refund but then hung up on me. Way to go FTD!”

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Posted 1 year ago

FTD Flowers is rated 2.8 based on 950 reviews