“If I could leave a 0 star review, I would. Complete and utter failure to do their one single job. I ordered flowers to the hospital for my aunt's surgery for same day delivery. FOUR days after I ordered them FTD contacted me to tell me the order was delayed. Then they said they would refund 50% and upgrade the flowers. And then 12 hours later I got an email with a full refund (the email was itself a response to another customer's email chain about their missing flowers for a funeral). And then I called to see if my flowers were in fact going to be delivered and got an automated response which sent me to a tracking number which showed that my order was in fact cancelled! So I guess the flowers are never coming, not that it matters because my aunt is already home from the hospital. They had one job. Epic fail.”
“Ordered Lilies but they delivered an umbrella plant instead without ever advising me of the substitution. They apologized when I contacted them but would only give a $24.68 refund. I told them they'd have to refund the entire product amount (I even volunteered to waive the shipping & taxes) but they wouldn't work with me. I should have did a quick background check online since there's so many complaints about them. What a ripoff.”
“I ordered the 'top shelf' 3rd level of flowers for my mother for Mother's Day. Not only did they fail to deliver on the agreed date, but they also kept saying they would deliver the flowers each day for 5-6 days over, raising my mom's hopes and then never delivering. After a week of this, they went MIA. Despite my multiple attempts to reach them, they ended up automatically refunding my card for $114 around 10 days later without ever trying to resolve the issue first. AVOID THIS COMPANY AT ALL COSTS!”
“Ordered flowers due to arrive on 05/10, which arrived on 5/13 wilted and dead. Flowers were for mother's day. Spoke to Howard who acted as though he understood and was going to give a refund but then hung up on me. Way to go FTD!”
“I ordered flowers on line, the hide the $25 delivery fee till you get to the last page!
I wrote an address and some how it hand up having a complete different address on the order when the flowers got there the person asked the delivery guy to take it away as it’s a mistake he didn’t agree to take it, left it at the wrong address.
I called the company complaining that the address was wrong and delivery guy wouldn’t take it back and the chocolate was not delivered they offered me 20% off for my next order!
Do not order from them, bad customer service on top of it all I put twice the address and it had a different address on the order!!”
“They are good for nothing people they made me believe in them and invest all my money in them, when thing started to get bad with me and my family i ask them for a refuned but still they refused because of that i lost my grandmother because i could not pay for her medical bills, but later i hear about finalresolute.com'' from a friend. they helped me fight for my money and that is how i was able to get my money back.”
“Ordered 3 Valentine’s Day gifts on 2/6. I also paid additional to ensure that the gifts arrived before noon on Valentine’s Day. While 2 arrived on time (they were all going to the same person) the third item didn’t arrive. After tracking shipping (from the email) it said that item would be delivered by the end of the day on 2/15. I reached out to FTD several times and didn’t receive a response until I posted about this issue on Twitter.”
“Placed and order with them for valentine's day. Paid $22.95 extra for delivery on valentine's day. NEVER received the flowers. Never received a call from them. Their website just tells me they will send me a status update when available. 24hr later. Still no update, still no flowers. Still no response from FTD.”
“Vera Archer
Good Morning. I ordered some flowersto be delivered the same day to a very close friend whose father had died earlier that day...Their website said it is same day delivery. I checked the timing to make sure this was still the case and was assured it would be fine ,however one hour after placing the order I got a telephone call to say the delivery company that you appear to use is closed on Saturdays!!!! This should be stated on their website!!!
Mrs Vera Archer”
