“What an absolute disgrace. I ordered what I expected to be a classy bouquet of 18 pink roses in a gold and glass vase. What was actually delivered was a typical grocery store arrangement of white and pink roses with baby’s breath. I definitely did not order an arrangement with baby’s breath. Nor did I want white roses in the arrangement. They couldn’t even add a different shade of pink!. I have never felt so robbed in my 63 years. I will never order flowers from ftd and will be sure to tell all my friends and family too go elsewhere for their flower delivery needs.”
“Horrible experience. Friday I ordered flowers for a co-worker's 1 year anniversary of her husband's death, which was on Saturday. I put in the delivery date, they took my money. Saturday comes, I track the shipment, and it looks like it's all on track. Come Sunday, no delivery. Then I'm told they can deliver on Monday? NOT okay. They blew it, failed to deliver, failed to communicate and failed as a business. Go to Bouqs - WAY better quality, much more professional and their selection is incredibly better. FTD lost my business.”
“I am beyond disappointed with FTD Flowers. I placed an order several days in advance for my sister’s birthday, trusting them to deliver on time and make the day special. Not only did they fail to deliver the flowers, but they had the nerve to email me the day after asking if I would mind if they switched the vase! You missed the entire birthday and then expected me to settle for a substitute vase like it would somehow fix the situation. It’s baffling how a company that specializes in delivering flowers can’t manage such a basic task. Needless to say, I will never use FTD Flowers again. If you want your special moments ruined, this is the company for you. By the way, there was no apology, just a guarantee of a refund.”
“Would give no stars if I could..
My original order was supposed to be delivered on a Monday to my Mom on her birthday. It was NEVER delivered. The next day when I called they said that they would redeliver it. The driver called my Mom and said they were at a completely different address then the address that I have entered into their website system online! HOW??? Now the flower shop is saying that they are unable to deliver my Mom her flowers! This is completely ridiculous, it was her birthday! And now she didn't get my flowers on the actual day of her birthday and you are making it stressful for her to even receive them, LATE! It is completely unacceptable.
DO NOT ORDER THROUGH FTD FLOWERS!”
“FTD did not fulfill this order and it was placed on Monday with the flowers to be sent to a memorial service scheduled for Saturday in a church . They did not even attempt to deliver the flowers to the service, instead I received an email notice of "incomplete delivery " after the service was over. The delivery time could and should have been verified ahead of time by either calling me or the church. This is the last time I will use FTD for any orders .
Sent from my iPhone”
“I ordered a bouquet for a friend's birthday online and opted for next day delivery. The flowers were not delivered. I called four times the next day to find out what happened, and I spoke to someone at corporate who assured me that she was going to make sure the order was fulfilled. Well, it wasn't fulfilled. When I discovered the original order had not been fulfilled, I requested a specific florist in the area because I knew they were in the FTD network. The customer service agent told me they could not tell me whether or not the order was sent to them. I hung up the phone, called the florist I requested, and they had not received the order. Corporate stated they sent the order to a third florist, and they didn't fulfill the order either. There was no communication as to why the order was never filled or delivered - this was not a complex bouquet either. I had to make another order with the preferred florist on their specific website - which displayed the ordered bouquet prominently - at twice the price I originally paid. The customer service agents were rude, combative, and constantly talked over me.
I'm glad this wasn't an order for a funeral because it would not have made it.
I will not give FTD.com any future business. For a company that has been in business for generations, I'm disappointed to see what it has become.”
“Do not use 1800 flowers or FTD. They will surely take your $$$ and not deliver what you ordered. I placed the order with plenty of lead time and they still screwed it up. Then a customer service rep I spoke with but could barely understand kept saying "its delivered"..... nope it wasn't. I spent over a 150.00$$, I purchased the "exquisite" arrangement with add-ons such as balloons and a card, none of it arrived. I called my CC company to dispute/cancel the payment. After haggling w/ the csr rep who I could barely understand I was able to get my $$$ refunded. Do yourself a favor and avoid FTD and 1800 flowers. Buy from your local Mom & Pop florists instead, you'll save yourself a bunch of aggravation.”
“Flowers were never delivered, yet they sent me an email that the delivery occurred. I ordered the flowers on Thursday for a Friday delivery. The delivery never happened on Friday as requested, and I followed up with an email. On Saturday, I received an email that the delivery had been made, but when I confirmed with the recipient, she mentioned that she had not yet received the flowers. So now as of Sunday, there was still no delivery made at which point I requested that the order be cancelled and requested a full refund. Why would they send an email that the delivery was made when in fact it had not? It's very disappointing to receive this kind of customer service, poor customer service from a business that I always considered reputable. I will NEVER provide my business to FTD and I will spread the word to as many people as possible within my network to NOT use FTD.”
“I ordered a sympathy arrangement for a loved one to be delivered, it was never delivered when I called to ask where it was they tell me your order was not available do tou wanna choose a different arrangement...OMG!!!..I didn't recieve a email telling me this or nothing!!....I am HIGHLY UPSET.!!!...this could've been avoided had they had the common decency to inform me of this in an orderly manner...I will not be using them again”
“Ordered flowers a week prior to date needed. They are going to be delivered the day after I requested. They have the audacity to charge $120+ and then not even get things there on time. I know flowers are not life and death, but you would think you would get your delivery dates on time.”
“I ordered a same day delivery order for a friend who was having the 1 year anniversary of their death. The company didn't do the same day delivery and emailed me that they could deliver it in the next 3 days... Maybe don't even provide this feature then?”
“Horrible don’t get flowers from them .. there’s your warning ‼️ these were $92. And they look like they will die in one day .. nope 👎🏻 and they were delivered late so ya I’ll stick with supermarket flowers!!”
“They promised to deliver the order, they failed miserably, I called 3 times and they assured me that the delivery would be made on time, they didn’t do it (even telling me one time that the delivery will take place in 2 minutes (what a joke)it was an order for a person with a sick mother and I already had told them to wait for the flowers that I had sent…the embarrassment after they didn’t receive anything. Stay away from this company! You will be as embarrassed as I am and it’s painful. They don’t care! Don’t do business with these people! They will make you look really bad!”
“I want to provide feedback about the flower delivery I ordered for last weekend. I placed an order on Friday for delivery on Saturday, and I included all necessary information such as the address, the name of the store (it was a business delivery), the recipient's name, and two phone numbers.
On Saturday afternoon, I received an email stating that the delivery attempt had failed because the recipient was not at the location. This was not true. The recipient was at their workplace and did not receive any phone call notifying them that the delivery person had arrived. I was then informed that the delivery would be postponed to the next day, even though it was only 4 pm and your website states that deliveries are made until 6 pm. There was definitely enough time to make the delivery after I confirmed the address and provided an additional phone number as soon as I got the email about the failed attempt.
When I asked customer support for the reason for the failed delivery and whether they had called my friend to confirm they were at the right place, I was ignored. I was only told that nothing could be done and the delivery would be made the next day.
The flowers were supposed to be a surprise for my friend's birthday, but since she was off work the next day, I had to ask for her home address, spoiling the surprise.
The delivery was finally made the next day (without the birthday surprise), but when I saw the picture my friend sent of the flowers, I was extremely disappointed. The bouquet on the website (attached pic 1) and the one delivered (attached pic 2) were completely different. The delivered bouquet was much smaller, with mostly green branches instead of flowers, and the packaging was subpar. Additionally, I had added a note with the flowers that said, “From Sweden ❤️” (heart emoji - attached email confirmation pic 3), but my friend received a note that said, “From Sweden?” (with a question mark). If emojis cannot be included in the note, this should be mentioned on your website, or you should have confirmed the note with me.
This store does not care about making timely deliveries, cannot cooperate effectively, and spoils surprises. I am thoroughly disappointed and will never place another order with you.
Thank you for your “service.””
“First of all no delivery. Called they said it was delivered. But never was. Then promised next day-still no delivery. Called and asked for supervisor who said flowers would be delivered that day. No flowers. He also advised that I should have low expectations that the flowers would be delivered! Then flowers delivered following day minus extra flowers promised for having missed the original date 3 days earlier for someone coming out of hospital who was home all the time.
Awful experience.”
“I was lied to twice that the my order was delivered. It never made it to its destination, but FTD sent me an email that it was delivered! UPS supposedly delivered it, but couldn’t provide a picture if the delivery! I can’t get a real person on the phone to discuss. I am thoroughly disgusted!”
“Do not use this service. They charge and arm and a leg and for same day delivery and thenthey don't deliver. Customer service is in India and you can understand a word they say. When you pick same day delivery it's for a reason FTD! Thanks for ruining it.”
