Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bed looks great in my daughters room.”

Helpful Report

Posted 5 years ago

“Really impressed by the service provided. Was able to pick a set delivery date and was sent a 1 hour delivery slot. Furniture looks good. Only issue is that there was big stickers On the ladder for the bed that have left sticky residue which is proving almost impossible to remove, so I would suggest reviewing the adhesive these are stuck On with. Would shop with furniture 123 again as excellent service and good value for money”

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Posted 5 years ago

“Great service and great value for the money Quality great”

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Posted 5 years ago

“Good quality furniture at a great price”

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Posted 5 years ago

“The sleigh bed I bought was really nice, easy to put together but there was one bolt missing. The delivery was great. You could track the driver and it gave you up to date times of delivery. The 2 drivers were very cheerful and helpful and called 20 minutes before delivery.”

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Posted 5 years ago

“Great Product and amazing service, slight flaw resulted in immediate small refund”

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Posted 5 years ago

“All good thanks”

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Posted 5 years ago

“Nice quality and very good assembly instructions! 1 of the 4 items delivered was the wrong colour to our order but we've kept it as the contrast looks great!”

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Posted 5 years ago

“Good service with good product. very happy 👍😊”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Gail was very helpful we phonedvher twice before making a decision but she remaibed heloful and very pleasant. We await delivery so cannot comment on it”

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Posted 5 years ago

“The furniture is great and was a brilliant Christmas surprise for one happy child. Be warned however - it took one experienced man 8 hours to put together! Delivery was as planned and the delivery guys were very responsive. Will use 123 again.”

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Posted 5 years ago

“Really quick turnaround between order and delivery and a good variety of options for beds.”

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Posted 5 years ago

“Very quickly delivered and happy with my little stylish cushion”

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Posted 5 years ago

“I found ordering a bed from furniture 123 extremely easy. The delivery was quick and efficient. The double bed I ordered was extremely good quality and my daughter is really pleased with it. The only reason I didn't give 5 stars was due to the instructions for the build of the bed which could have been better. Overall though a good experience and I would recommend”

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Posted 5 years ago

“Great sideboard but led strip snapped when fitting”

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Posted 5 years ago

“Really pleased with the bed and love the colour! The delivery was really fast so that was a bonus even during the Christmas period! The only thing I would say is that the instructions are a nightmare, took a very long time putting the bed together but once it is up it’s lovely.”

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Posted 5 years ago

“Delivered quickly, but the table was quite hard to assemble. Will probably buy again though!”

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Posted 5 years ago

“Great price, quick and easy Company to use and the bed looks fab!”

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Posted 5 years ago

“Ordered an ottoman for our bedroom. Ordering was very easy, was confirmed straight away and I was kept informed of when the item was despatched. Arrived in just 2 days right before Christmas, which was pretty impressive, since I expected it would take longer. Item was well packed, and perfect. Good size and I was very pleased with the purchase for the price. Good Value. I would have given this five stars if the ottoman had a handle to lift the lid, but it was no problem to me. All in all, good service, good price and delivery.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews