Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good . delivery and on time 4star”

Helpful Report

Posted 5 years ago

“Great day after delivery service, prompt, efficient. Product as expected -(just one or two scuff marks on it) - but otherwise ideal. Product is exactly like in picture. Great quality for price.”

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Posted 5 years ago

“Great customer service, couldn’t do more for me. Great communication, friendly and prompt. Love my new sofa and matching foot stool.”

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Posted 5 years ago

“Really pleased with my chairs they are so comfortable and I love the colour. They were discounted well worth the money”

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Posted 5 years ago

“Bought from this company twice now, a bed and Chester draws. Really good quality on both products however the draws I received did not have any numbers on them to correspond with the instructions. what really lets this company down is the contact number for the customer service line Is a premium number which costs about 80p a minute from mobiles I was lucky my network cut me off otherwise I would of had a bill for probably over £20. This is why I’ve given 4 stars and not the 5”

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Posted 5 years ago

“Delivery was great. My product however was quite badly marked in a number of places including the ladder for the mid sleeper and a step with the wood split! This was rather disappointing.”

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Posted 5 years ago

“Service excellent. Good quality product. Bit awkward putting table legs together.”

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Posted 5 years ago

“Good value,nice looking piece of furniture,cheerful deliverers. Just need some holes drilled on right places and it took a lot longer to construct than stated.”

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Posted 5 years ago

“Good value for money sideboard. My husband had a few problems putting it together as he isn’t used to doing things like this, and the picture instructions aren’t very clear, but he got there in the end!”

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Posted 5 years ago

“Quick delivery and a easy build”

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Posted 5 years ago

“Good communication, delivery was delayed a little - but not a problem The item (blue teal snuggle sofa) is LOVELY!!”

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Posted 5 years ago

“Just what I would expect, satisfied with the coffee table we ordered and the delivery went according to the information we were given on tracking.”

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Posted 5 years ago

“Came in 3 boxes with little instructions and took 6 hours to build. A lot of blood sweat and tears but the bed looks fantastic and my daughter loves it!”

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Posted 5 years ago

“very quick delivery only slight problem was the chest of drawers had some damage but still a good product”

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Posted 5 years ago

“Price was fair, delivery prompt. Not worth paying extra for fast delivery. Instructions for assembling flat pack chest of draws were the best I have ever encountered. All parts clearly labelled, packaged separately and easily identified. Excellent!!”

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Posted 5 years ago

“Furniture arrived the very next day. Very pleased with the quality and price. Thank you”

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Posted 5 years ago

“Arrived promptly. Good quality products. Only problem was with the console table, impossible to fit the legs without some modification, as the drawers were fixed. The shoe cupboard came ready made , and was just what we were looking for.”

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Posted 5 years ago

“It is a bit tricky to put together, takes 2 people. Lovely bed but NOT same as in picture, slightly darker grey, inside is a different layout and the studs are way bigger and larger than the pictures. Happy none the less, very sturdy bed”

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Posted 5 years ago

“Velvet storage bench is lovely and excellent value for money. Only given 4 stars due to it being a much brighter blue than shown in the picture.”

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Posted 5 years ago

“I’m very pleased with this service . Arrived quickly very easy to assemble and very good value for money . The only thing was that the courier didn’t let me know they had delivered it to my neighbour other than that Thank you”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews