Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Value for money, Solid piece of furniture (70kg +) and well packaged. It did take several hours to assemble, and I’d like to think I’m quite capable! Pleased with product, but let down twice with cancelled deliveries.”

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Posted 5 years ago

“Delivery was very swift and the unit is good value for money,0n the hole very pleased”

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Posted 5 years ago

“Delivered on time. Good value for money”

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Posted 5 years ago

“The bed itself was good. The headboard was the best part of the bed. It was hard to put together and still not the best, didn’t like the mattress. I just brought the mattress I don’t know whether I can still change it?”

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Posted 5 years ago

“All good. Easy to order, came quickly, good delivery drivers and a reasonable price.”

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Posted 5 years ago

“Easy to order. Delivered on time. Good price Very pleased”

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Posted 5 years ago

“Great item just as described many thanks”

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Posted 5 years ago

“Excellent quality. Good service when I had a problem they resolved it by the next day”

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Posted 5 years ago

“Lovely little console table, however arrived a little scratched at the top. (Not enough to go through the hassle of returning it).”

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Posted 5 years ago

“Great price, good quality, but had problem with payment and no response to message I sent and still problem with delivery. Good job driver ran to ask we're I was. Instructions not very clear.”

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Posted 5 years ago

“I bought really nice and elaborate bunk-beds ("Sky") at a very good price, which my boys are very happy with. Good customer service and smooth transaction. I was updated all the time about what's happening with my order and it got delivered the very next day even without paying extra for it.”

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Posted 5 years ago

“Bed was delivered on time, happy with the delivery and how the bed looks but the storage area under the bed is not a solid base but quite flimsy boards that would probably only allow to store very lightweight items on there. Not as sturdy as seen on other ottoman beds.”

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Posted 5 years ago

“Great service easy to use website and the text message to say when delivery was going to be was great”

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Posted 5 years ago

“Delivery a little slow. Otherwise no problems Please no marketing info to be shared”

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Posted 5 years ago

“Delivered when arranged. Easy to assemble. Price reasonable. Good quality.”

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Posted 5 years ago

“Great price we looked all over the internet and couldn't find it any cheaper. Fast delivery arrived on the agreed date and time. Can't fault the service we got.”

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Posted 5 years ago

“The delivery was a bit late but that happens the bed was for our grandson he loves it”

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Posted 5 years ago

“Very economical and nice purchase”

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Posted 5 years ago

“Delivery happened when they said it would and the company was fine. I'd read some bad reviews so was a little apprehensive but they did everything well, were on time and I have no complaints. The piece is good, is isnt without imperfections but I assumed that due to the fact it's all handmade and also the price. Unless you're looking at it really closely you cant see anything.”

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Posted 5 years ago

“Lovely furniture but would have appreciated the component parts being labelled A B C etc. I think that screw hole covers should have been supplied as a matter of course to conceal cam and dowel fittings Delivery on time and efficient. Overall very satisfied and would recommend.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews