Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very functional good materials - easy to use”

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Posted 5 years ago

“Bought new shoe cabinet and absolutely love it delivered on time fantastic service”

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Posted 5 years ago

“Great service, item arrived on time.”

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Posted 5 years ago

“Came 10 days early,well packed,easy to assemble.good price.no instructions for maintanece ,visited web site couldn't find any,despite label said so.back of bench not properly sprayed.tried a photo but won't show it.it looks a bit like not grey.”

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Posted 5 years ago

“Good price and fairly easy assembly process.”

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Posted 5 years ago

“mostly ok not as easy to assemble as i thought it would be. plus one leg was a fraction shorter than the rest but it is livable with”

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Posted 5 years ago

“Happy with the service very quick”

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Posted 5 years ago

“Really pleased with my table, six chairs and parasol, good quality and looks good. Ordering was simple and delivery as promised.”

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Posted 5 years ago

“Speed of delivery was brilliant. Exactly what the description said, very good quality for the money. Only problem was useless instructions. Very limited detail. When building the first table we had to take bits on and off 3 dimes because no clarity in instructions”

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Posted 5 years ago

“Looks great in the bedroom and I read by the light.”

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Posted 5 years ago

“good value were as described. easy to put together ; delivery was spot on I would definitely buy again from you”

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Posted 5 years ago

“Furniture came on time. We ordered 3 pieces of furniture. 2 were excellent. The 3rd okay.”

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Posted 5 years ago

“I am happy with my ottoman bed! The material is good quality and soft. Great customer service however instructions are not clear and isn’t in order to set the bed up.”

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Posted 5 years ago

“Saw item. Ordered item. Good communication on delivery and it arrived as expected in the time slot given that morning by carrier. No issues and would use again 👍”

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Posted 5 years ago

“Looks good”

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Posted 5 years ago

“Looks good”

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Posted 5 years ago

“The ottoman I ordered is perfect and slots in my room”

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Posted 5 years ago

“Bought 2 cabin beds. My 2 girls are delighted with them. Good service and delivery. Unfortunately, I did have a problem with one of the beds during the build where the wood split. I asked for a replacement however received a voucher instead. Thank you Furniture 123”

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Posted 5 years ago

“Quick delivery, accurate product description and overall good service. No issues”

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Posted 5 years ago

“Good table, quite easy to put together. Excellent service and fast delivery.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews