Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, good quality product. Furniture delivered speedily and very well packaged.”

Helpful Report

Posted 5 years ago

“Ordered 3 cabin beds from Furniture123, delivery was fast and the products overall are very good quality. Very happy and will order again in the future.”

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Posted 5 years ago

“Great price and quality trundle bed, and mattresses are comfy. Took.abit longer than specified time to build, but a Male did build it. Delivery was really fast.”

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Posted 5 years ago

“Can't complain about anything great price, delivery bang on time, service was perfect easy to assemble and very sturdy! Well worth the money”

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Posted 5 years ago

“1st class service, well packaged, quick delivery, lovely oak furniture”

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Posted 5 years ago

“very happy with the price. also my furnature was ordered on the day and recieved it following day, thank you”

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Posted 5 years ago

“Fast delivery 😊 Bought the Harper wardrobe and Chest of drawers. Easy to follow instructions and a good quality product for the price”

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Posted 5 years ago

“I would highly rate this company customer service helpful and efficient,goods are good value for money and the service of delivery was very easy to follow and delivery service was highly rated would not hesitate in using this company again”

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Posted 5 years ago

“Delivery was fast even with the pandemic . beautiful piece of furniture it’s really well made , 2 Person assemble . It was well worth the money .”

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Posted 5 years ago

“Lovely product just what we wanted delivery drivers were really pleasant”

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Posted 5 years ago

“Easy ordering, great value and delivery. Brilliantly packaged and great quality.”

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Posted 5 years ago

“Excellent service and delighted with our Chesterton suite.”

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Posted 5 years ago

“Delivery was early, amazing given the COVID climate. I’m very impressed with the quality and craftsmanship. They (we bought two) fit perfectly in our bedroom. Can’t fault them”

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Posted 5 years ago

“Fab high quality product, fast delivery, would recomend and would definatly use again”

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Posted 5 years ago

“Prompt delivery and great communication. Price was reasonable compared to other online shops.”

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Posted 5 years ago

“Good fast delivery excellent phone communication and the cabin bed is strong and sturdy very pleased will be using 1 2 3 furniture again!”

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Posted 5 years ago

“Furniture beautiful ..top quality ! but confusion as to whether delivery drivers had phones .. they said they hadn’t, company said they had..We nearly missed delivery because of it. They are working on it and responded to issue.”

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Posted 5 years ago

“Quality product at a really good price and very quick delivery. Would definitely use them again.”

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Posted 5 years ago

“Ordering on line was easy, delivery was quick and they delivered when they said they would”

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Posted 5 years ago

“Delighted with my purchase. Exactly as I was expecting, delivered on time, all parts supplied and easy to assemble.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews