Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,956 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. I purchased a chair just over 3 months ago costing £600. The connector that holds the chair in place snapped within less a month of use. I contacted furniture 123 to get a replacement part under warranty. It was then I realised the item in the picture has a substantially stronger connector rather than the flimsy one. Upon inquiring If was going to recieve the newer, stronger connector or another flimsy one they replied saying I would be getting the same defective part. By virtue of the fact the manufacturer now supplies a much stronger connector is is clear that even the supplier knows this part is not fit for purpose. furniture 213 refused to contact the manufacturer to ensure I would get the newer, stronger non defective part and tried to claim I could not return the item. I have a right to refuse a repair that has the same fault. This isn't the first mistake they have made either, previously has incorrect goods sent to me and had to take time out of my day to arrange collection of the wrong goods. Customer service is rubbish. They are a bit cheaper than other companies but that shows in the experience I have had with customer service.”

Helpful Report

Posted 6 years ago

“Purchased the Elista TV Unit - it arrived damaged and was of cheap quality. Customer services were very slow in responding, and we still haven't heard back regarding replacement parts, I am having to chase constantly - very poor service!”

Helpful Report

Posted 6 years ago

Furniture 123 is rated 4.5 based on 5,956 reviews