Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,917 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,917 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All Good, Quality product. Transformed my wife’s office area. Will definitely buy another product.”

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Posted 4 years ago

“I really love the Sideboard I recently purchased from your company, a beautiful piece of furniture which succeeded my expectations! Thank you. Also the delivery men were very helpful did a great job in bringing the product into my home.”

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Posted 4 years ago

“Prompt delivery, great service and great product. Would definitely use your services again.”

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Posted 4 years ago

“The chair is absolutely gorgeous and just how I imagined it to be. It would of been 5* if the delivery tracking had been accurate and up to date. But a lovely surprise when it arrived.”

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Posted 4 years ago

“Very happy with my order of 3 bedside drawers. Good quality and stylish. Delay in delivery but this is understandable with current events. Always kept me informed with new delivery date.”

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Posted 4 years ago

“First class service”

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Posted 4 years ago

“Overall very satisfied with the wardrobe and bedside drawers. Quality is good, packaging was the best I've ever seen which ensure the product was well protected. Good communication and pre-delivery customer service. Negatives, not really, but rated 4 as magnetic catches in wardrobe split due to over tightened screws and not assembly instruction. Although there were no instructions this wardrobe was easy to put together - very intuitive.”

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Posted 4 years ago

“Very good. Early delivery as scheduled. Nice product”

Furniture 123 4 star review on 7th August 2020

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Posted 4 years ago

“Ordered dining table and chairs. Really pleased with the furnature. Good communication from the company, we were kept updated on throughout. Only negative is delivery took 2 months from ordering.”

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Posted 4 years ago

“Table was easy to assemble and looks good.chairs not so easy no instructions.”

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Posted 4 years ago

“Furniture and delivery was what I expected, on time, good communication , sofa well packed , no damage, gave 4 stars cause only had sofa for week no creaks or groans yet, time will tell on longevity”

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Posted 4 years ago

“Very good service. Would recommend.”

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Posted 4 years ago

“Apart from the initial delay in the order the couriers were great and the product we bought was really good quality with clear instructions for assembly and all parts clearly labelled. I would certainly buy from you again. Thank you!”

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Posted 4 years ago

“Good service from start to finish. Good product only took 7 days to get delivered from placing my order. Well informed with my order via tracking my item. Would buy again”

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Posted 4 years ago

“Good quality furniture, better than expected, lost a star gue to quite a delay in delivery”

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Posted 4 years ago

“Really like my Julian Bowen Monza 2 seater retro sofa. Stylish, compact and easy to assemble. Importantly it's comfy.”

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Posted 4 years ago

“Lovely bed (blue amara), looks good and well made for the price. Delivery is a little slow and moved a couple of times but the communication was good.”

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Posted 4 years ago

“Purchased a desk for home office, I am very happy with the quality and value for money. Delivery was prompt and because we were away the delivery driver phoned me and arranged where to leave it, I will use Furniture 123 again.”

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Posted 4 years ago

“Delivery arrived today, 5 days later than originally quoted, and without any notification, but that's my only negative comment. Furniture is fantastic, great quality for the price I'm chuffed to bits with it, just what I wanted. If they could improve shipping notifications and delivery tracking is give them 5* without hesitation.”

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Posted 4 years ago

“Very happy with my order”

Furniture 123 4 star review on 1st August 2020

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,917 reviews