Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First purchase from Furniture 123 and I will definitely use them again. Website easy to navigate, plenty of product choice and great communication in terms of delivery. My item is good quality and it arrived a day before expected!”

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Posted 4 years ago

“The table was excellent, delivery was not so good went to the wrong address.”

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Posted 4 years ago

“Very fast delivery, unfortunately parts of the item were damaged, thing had to be fixed before it could be put together. Scratches on surface of items”

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Posted 4 years ago

“Very quick delivery & my purchase was easy to assemble. Beautiful dining bench at a fab price compared to other companies.”

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Posted 4 years ago

“Good quality item, very well packed. Delivery was a bit slow but worth the wait”

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Posted 4 years ago

“Easy to use the website, reasonably priced furniture, fast delivery and I’ve had no problems with my tv cabinet.”

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Posted 4 years ago

“I ordered this bed for my son who has autism and had not slept in his own bed for months. He absolutely loves it ❤️. Order was easy and delivery was fast and friendly 😊 very impressed and I would highly recommend 😊”

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Posted 4 years ago

“Thank you for great team that replying. Hope i will be able with yours support return my item Coffee Table soon .”

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Posted 4 years ago

“Thanks for prompt service. My order arrived as promised and I’m very happy with my new table, which was super easy to put together”

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Posted 4 years ago

“Nice looking furniture.”

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Posted 4 years ago

“Product and price were great. Originally told it would be delivered the following week (when ordered) but it was a week after that. Can't complain too much though given the times we're in. Would order from here again.”

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Posted 4 years ago

“Delivery very quick and efficient. No problems.”

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Posted 4 years ago

“flat pack bedside cupboard, worth the price ,dilv good,one of the best flat packs I have had, well packed, good quality, instructions a little vague in places but overall good.”

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Posted 4 years ago

“Just as described,lovely chair,and good price”

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Posted 4 years ago

“Lovely Velvet sofas stylish and comfortable, very pleases wish them - slight delay in delivery date but good communication throughout from the company 2 man delivery - great guys and social distancing maintained”

Furniture 123 4 star review on 5th July 2020

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Posted 4 years ago

“Very good quality great service and very good delivery, would highly recommend, and packed extremely well”

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Posted 4 years ago

“Love this bed, it looks great and is exactly as shown on website. The only down side was when I ordered, the delivery date was extended by a month. Would definitely order from here again.”

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Posted 4 years ago

“Love these tables. Just tiny dent in one which spoilt it a tiny bit ( but not enough to return). They were well packed and delivery was very quick.”

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Posted 4 years ago

“Bought the Harper grey 3door, 3 drawer wardrobe. Really pleased with it. Very sturdy and my husband managed to assemble it without any swear words!!! He did it by himself aswell. Had a couple of cancelled delivery dates but other than that, no problems. Would probably use this company again”

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Posted 4 years ago

“Delivery was quick, boxes a bit battered but no damage to goods. Table and chairs were relatively easy to put together although bottom of instructions were chopped off. Would like parts numbered, the way the screws were bagged made it clear which to use. Pleased with it😊”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews