Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,993 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 19th April 2026

550

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture delivered was great but spoiled by Taylor. A rude and arrogant young man who walked in my house did not say hello until I did. It went from bad to worse in a nutshell. He didn't want to help unwrap furniture so I could see it was OK. There were 2 extra chairs which if I had not pointed out it wouldn't have been noticed. He would not take my cardboard. Did not have any box cutters so I had to provide scissors. Then had the audacity to ask me for tape to wrap spare chairs. I said no as just how much tape does it require. He then said I don't have to help you unwrap and there you go do it yourself!Appalling! I told him to get out, I had had enough of this surly individual. Jenson was great he stayed and helped to the end. Customer service refunded my delivery charge but goes nowhere near just how much rudeness and disrespect I suffered.”

Helpful Report

Posted 6 years ago

“Early than expected delivery. Delivery lads good as gold. Will definitely use again . 👌👌👌”

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Posted 6 years ago

“Shocking service! Had a confirmed delivery email Sunday from Furniture123, I'm not usually able to get time off during December so a quick phone call to my boss ....on a Sunday, he gave me the Monday off. At 07.40 on Monday I received a txt from ArrowXL saying they won't be delivering today and I have to re book delivery!!! Only 2 dates were given, both nearly 2 weeks away. Fuming, I've tried several times to phone Furniture 123 to no avail ... just permantently on hold! Imagine my horror to then find out it's 13p a minute + service charges to phone them .... and I've tried for over an hour!! Reading other reviews who have had exactly the same done to them, If you are considering ordering from this firm I'd be very careful if you want a quick delivery!!! Simply not good enough!!!!!!”

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Posted 6 years ago

“Over the moon with my dining room table and chairs!top quality,chairs are so comfortable and table looks strong and sturdy.Look way more expensive than what I paid for them,delivery was within a few days and delivery men were lovely.Cabt recommend those company highly enough!”

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Posted 6 years ago

“Chairs are great, I would have prefered a longer alan key which would have made them quicker to assemble”

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Posted 6 years ago

“Great service easy to use website and the text message to say when delivery was going to be was great”

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Posted 6 years ago

“Amazing got delivery next day got delivery update by text great service”

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Posted 6 years ago

“Fab service and fantastic table and chairs. Very easy to assemble”

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Posted 6 years ago

“Had a slight problem with the delivery, but was soon sorted out. Was easy to put together and looks very nice thank you for your service....”

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Posted 6 years ago

“As ordered a bit late but all ok”

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Posted 6 years ago

“Lovely comfortable Chairs, delivered on time. A real quality product, built all four up in no time at all with very little effort. Thanks guys they look great in my kitchen.”

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Posted 6 years ago

“Viewed the products online choosing was easy. Delivery was very quick and efficient with confirmation messages a sensible window of delivery time and a phone call 30 mins before delivery by the driver. Product went together really well no damage parts no parts missing. All in all very good. Only thing I would recommend is to make the peel off film on the high gloss a different colour other than sed through and leave a corner to get hold of to peel it off.”

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Posted 6 years ago

“Very good delivery and good quality chairs.”

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Posted 6 years ago

“Really lovely side table and very easy to use , thank u x”

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Posted 6 years ago

“Really good solid, quality chairs. Effortless transaction on ordering and very quick delivery. Would definitely buy from again”

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Posted 6 years ago

“Prompt delivery and competitive price. Would use again, no problem.”

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Posted 6 years ago

“Had a problem with missing parts, a whole box wasn’t delivered. I contacted them 4 days ago, they don’t answer the phone so I emailed them and still no response. It’s a present for my son, terrible service.”

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Posted 6 years ago

“Great web site, customer service and super fast delivery.”

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Posted 6 years ago

“Delivery a little slow. Otherwise no problems Please no marketing info to be shared”

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Posted 6 years ago

“Very happy with furniture and delivery. Good communication. The desk is lovely and my son loves it!”

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Posted 6 years ago

Furniture 123 is rated 4.5 based on 5,993 reviews