Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,967 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. This is the second time we have ordered from Furniture123 and they haven’t disappointed. The prices are really competitive and the products arrived when expected. We were kept informed throughout. Our snuggle seat is lovely - much nicer than the website photos! Delighted with it!”

Furniture 123 5 star review on 1st May 2021

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Posted 4 years ago

“Purchased The Neo TV Cabinet In White High Gloss From Furniture 123, It Came Very Well Packed.It Was Quite Easy To Assemble, Once It Was Assembled It Looks Stunning. Only Difficult Part Of This Unit Was Trying To Get The Cellophane Off. Furniture 123 Please Look At Putting Tabs On The End Of These Parts. Would I Buy From This Company Again Most Definitely.”

Furniture 123 5 star review on 26th April 2021

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Posted 4 years ago

“Fast delivery, really pleased with my purchase perfect for grandchildren coming to stay.”

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Posted 4 years ago

“I am extremely happy and impressed with the service I received from your company I would definitely recommend you for quality, price, customer service and excellent service I can’t rate you high enough, it was a stress free experience. I didn’t receive an item I was given simple instructions on what to do and Before I knew it I had another item delivered, i’m extremely happy with my items, they look lovely, 10/10, thank you. Sent from my iPhone On 21 Apr 2021, at 13:45, Furniture 123 wrote: Furniture 123 Hi Ellen, We just wanted to let you know that we've issued a replacement for your return. Your reference number if you need to contact us is 77996372. We'll email your replacement order details and delivery information shortly. If you need anything else please get in touch with us through our eMessage system. Thanks, The Furniture 123 Team facebooktwitterpinterest Win great prizes and find out about exclusive discounts trustpilot Rated higher than Tesco, John Lewis, Currys, Argos & more buy it direct Part of the Buy it Direct family Furniture 123 are part of the Buy It Direct Group Buy It Direct Ltd is a limited company registered in England. Registered number: 04171412. Registered office: Unit A Trident Business Park, Leeds Road, Huddersfield, West Yorkshire, HD2 1UA. As a customer of Furniture 123 you may be subscribed to receive promotional emails from Furniture 123 and other websites in the Buy It Direct group. You can unsubscribe from these emails at any time by clicking here. For more information on our privacy policy please click here.”

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Posted 4 years ago

“Had a faulty item that was dealt with very well and another delivered following day and reimbursed adequately”

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Posted 4 years ago

“Ordered a coffee table for the garden, great service and a great quality table. Would highly recommend them.”

Furniture 123 5 star review on 25th April 2021

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Posted 4 years ago

“I had ordered a corner shower enclosure and tray from a supplier who said it was out of stock (having allowed me to book a delivery for the following week!), so was up against time constraints as the workmen had been booked, and my requirements gave few alternatives available. I found this unit and was chatting online to confirm some of the details, and ordered it. Delivery was days away, and was by pallet, reducing the risk of damage in transit. The enclosure and tray were perfect, and look great installed. Extremely happy with the goods and the company.”

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Posted 4 years ago

“Excellent product, very good service 👍 came well before time. Very pleased.😄”

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Posted 4 years ago

“Excellent and fast delivery, lovely item and easy to assemble. Looks beautiful and just like the pictures”

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Posted 4 years ago

“very quick delivery and a very pleasant driver. no quibble ordering of the goods”

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Posted 4 years ago

“No issues at all. Delivered as stated. Would certainly buy again. Thank you”

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Posted 4 years ago

“Really pleased with the two bedside cabinets I ordered from Furniture 123. They came so much quicker than expected. Will definitely be ordering from here again.”

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Posted 4 years ago

“I was very pleased with my 3 items of furniture recently received. All look very high quality and easy to assemble.”

Furniture 123 5 star review on 21st April 2021

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Posted 4 years ago

“Excellent value for money and free delivery. Pink velvet sleigh bed. Beautiful insipid colour that transforms my bedroom. Slight hiccup when opened. One of two of the under leg support was missing. Phoned Customer Services and the leg was dispatched that day and I received it next day within 24hours. Good quality and a fraction of the price of other similar beds I looked at. Very satisfied customer indeed”

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Posted 4 years ago

“Excellent experience in every regard.”

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Posted 4 years ago

“The side tables I bought were well packaged and are good quality. I was kept up to date through email about delivery dates.”

Furniture 123 5 star review on 16th April 2021

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Posted 4 years ago

“It is the first time zi have used your company but I have to a excellent service and the packaging was great it was delivered the next day fantastic quality will buy again from your company very happy.”

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Posted 4 years ago

“I was very happy with Furniture 123 I had a problem with battery for lights on my coffee table. They couldn't give me a replacement so I got a refund to buy another one they were very helpful and it was days then it was sorted.👍”

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Posted 4 years ago

“Very satisfied with the service I received. My TV unit was delivered on the specified date and I was kept up to date by email. Unit was quite easy to assemble and looks amazing. I would definitely use this company again”

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Posted 4 years ago

“Bought a navy stool to see how it would go in our kitchen, the quality and sturdy-ness of the stool is incredible and to top it all off it looks absolutely stunning, we since then bought another 2 to complete our kitchen!”

Furniture 123 5 star review on 11th April 2021

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,967 reviews