Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,909 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with my 3 items of furniture recently received. All look very high quality and easy to assemble.”

Furniture 123 5 star review on 21st April 2021

Helpful Report

Posted 4 years ago

“Excellent value for money and free delivery. Pink velvet sleigh bed. Beautiful insipid colour that transforms my bedroom. Slight hiccup when opened. One of two of the under leg support was missing. Phoned Customer Services and the leg was dispatched that day and I received it next day within 24hours. Good quality and a fraction of the price of other similar beds I looked at. Very satisfied customer indeed”

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Posted 4 years ago

“Excellent experience in every regard.”

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Posted 4 years ago

“The side tables I bought were well packaged and are good quality. I was kept up to date through email about delivery dates.”

Furniture 123 5 star review on 16th April 2021

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Posted 4 years ago

“It is the first time zi have used your company but I have to a excellent service and the packaging was great it was delivered the next day fantastic quality will buy again from your company very happy.”

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Posted 4 years ago

“I was very happy with Furniture 123 I had a problem with battery for lights on my coffee table. They couldn't give me a replacement so I got a refund to buy another one they were very helpful and it was days then it was sorted.👍”

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Posted 4 years ago

“Very satisfied with the service I received. My TV unit was delivered on the specified date and I was kept up to date by email. Unit was quite easy to assemble and looks amazing. I would definitely use this company again”

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Posted 4 years ago

“Bought a navy stool to see how it would go in our kitchen, the quality and sturdy-ness of the stool is incredible and to top it all off it looks absolutely stunning, we since then bought another 2 to complete our kitchen!”

Furniture 123 5 star review on 11th April 2021

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Posted 4 years ago

“I absolutely love my lamps! So many people have complemented as well. They look lush in my living room The only down side was the delivery wait. I think i waited a month and a half! But was kept informed so over happy .”

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Posted 4 years ago

“We were extremely pleased with the speed and quality of the service and delivery. Things could not have been better.”

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Posted 4 years ago

“Great aftercare”

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Posted 4 years ago

“Excellent service, Kept you in the know of what’s happening, can’t praise this company enough. Credit to all customer service nothing was to much trouble to contact you as soon as possible, from one happy customer. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”

Furniture 123 5 star review on 4th April 2021

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Posted 4 years ago

“Very efficient on delivery nest of tables is exactly what I wanted good quality.”

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Posted 4 years ago

“great product, good quality and found the instructions easy to follow. Delivery was really quick and although I had a small issue with the mattress the company was very helpful and resolved it quickly couldn't of sked for better service. My son loves his bed.”

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Posted 4 years ago

“A stylish bedframe , good value and quick delivery as well”

Furniture 123 5 star review on 1st April 2021

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Posted 4 years ago

“Very good and excellent service”

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Posted 4 years ago

“Very friendly and helpful customer service. There was no problems to return the faulty item.Francesca was keeping me up to date and helped along the way. I will definitely recommend this reliable website and order myself again if I will find what I’m looking for. Many thanks.”

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Posted 4 years ago

“Although there was an issue with faulty bar stools, the customer service team were excellent in organising replacements. Communication and delivery timescales were fantastic.”

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Posted 4 years ago

“Packages arrived earlier than anticipated First class service, have not opened the boxes, but once I do I will let you know what the unit looks like with another review”

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Posted 4 years ago

“Good service honest website and very helpful delivery people. Thank you. Not put the bed together yet as still decorating but looking forward to finishing the project.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,909 reviews