Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture was good, nice quality and as described. Delivery lead time was slow.”

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Posted 4 years ago

“Good value and quality. Just as it looked in pictures, arrived as promised on time.”

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Posted 4 years ago

“The ordered items delivered on time”

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Posted 4 years ago

“Quick delivery, easy to follow instructions and assemble. Perfect dice for what we need. The only negative, and it is minuscule, was that diagram 1 of the instructions actually pictured a piece the wrong way round, luckily though it was easily to change and we didn’t have to disassemble the whole thing. We are very happy with the purchase.”

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Posted 4 years ago

“Decent quality furniture. The only issue was the heavily ripped packaging but there wasn’t any damage to the items inside, this time.”

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Posted 4 years ago

“Soo I ordered the Olivia white bedroom furniture set. Everything was perfect with it accept the colour looked ever so slightly different then what it did in the pictures. Delivery was great, assemble of furniture was great. But colour just not what I expected. Still looks good though”

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Posted 4 years ago

“Item arrived very quickly and in good quality. Only problem was that it didn’t come with any instructions whatsoever! We checked all of the boxes just in case we somehow missed it when we opened them, but nope! Managed to get it up though, even if it did take longer without the instructions!”

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Posted 4 years ago

“Delivery was on time and the two delivery men were very pleasant and helpful. We ordered the 4 door corona Wardrobe and looks lovely put together. I was very pleased that all the screws etc were labelled but unfortunately none of the pieces of timber were. This would have been far easier to put together if each piece of wood had a letter or number on it. All in all good strong wardrobe at a good price”

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Posted 4 years ago

“Bought this in October and very pleased with the price £179. Easy enough to assemble but some additional stickers would have helped to ensure the build was more straightforward. Looks good when built though and pretty solid.”

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Posted 4 years ago

“Great service only the delivery charge let the service down”

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Posted 4 years ago

“Delivered most of the items on time and at least let us know there would be a delay on some items well in advance with a revised date (02.12.22 so not due yet)”

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Posted 4 years ago

“had a hiccup with the bed delivery, but eventually got it, so alls good....however one of the pre set hole for the headboard wing is not aligned to the the other hole, so the screw could not get in the right place....luckily there are total of 3 holes, the other 2 screwed on, so the wing stayed in place, leaving 1 hole unscrewed.....could not bear with an exchange and redelivery, so im keeping it as it is.”

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Posted 4 years ago

“Really pleased with the product, solid and looks great. Would have been 5 stars but for a couple of pieces that had broken corners ( didn't affect the overall finished furniture) in the internal drawer parts. this does not appear to be courier damage - the boxes were in good condition. Also recommend avoiding putting a sticker on the top surface - could not be removed in one piece and took some effort to remove the glue. On the whole, good quality, received as promised and was assembled on a couple of hours max.”

Helpful Report

Posted 4 years ago

“Lovely furniture. Really good quality. Both the upholstered bed and white gloss chest of drawers are sturdy and just as seen on the photos online. The only thing was that I didn't know what time the furniture would be delivered between 7a.m. -7p.m. until the morning, which made organising someone to be there trickier. Could you perhaps let the customer know the day before instead?”

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Posted 4 years ago

“Brilliant value furniture delivered very quickly! Would definitely recommend”

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Posted 4 years ago

“There was a mistake with the first delivery attempt, but the customer service to rectify it was excellent, and it was delivered 2 days later in perfect condition at the specified time.”

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Posted 4 years ago

“Quick delivery of a dressing table. Good communications. Quite a robust, solid item. Assembly instructions could have been a bit clearer although parts well labelled which was very helpful. Only 4/5 due to cost, quite a high price.”

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Posted 4 years ago

“Good communication, polite and helpful drivers (even putting the furniture into the right room) The only slight negative is that the email I had with my time slot said I would get a call 30 minutes before they were due to arrive which I didn’t get”

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Posted 4 years ago

“Great delivery service fantastic product although the drawer system needs addressing overall love it”

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Posted 4 years ago

“Only I problem I ordered stainless legs and I got brass”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews