Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish..”

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Posted 5 years ago

“So impressed by the quality of the bed and how quickly it was delivered. Instructions were a little vague in places but more than made up for by how beautiful it looks put together. And for such a good price!”

Furniture 123 5 star review on 22nd May 2020

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Posted 5 years ago

“Really fast and reasonable. The beds seem solid too. All in very happy.”

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Posted 5 years ago

“The quality of my order was1st class. I would recommend them to anyone.”

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Posted 5 years ago

“goods came one day late due to covo 19 but once I got in touch with furniture123 all problems were solved the old fashion way company very polite and efficient”

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Posted 5 years ago

“Great fire looks nice in the wall”

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Posted 5 years ago

“In urgent need of bedroom furniture I came across Furniture123 during my online search. I found what I wanted regarding size and within my price range. Delivery was extremely quick, although set for within the standard 4 day delivery I received an e-mail update later to say the delivery would be made next day. Great!! The delivery guys were helpful and friendly. After some delay in being able to assemble/install the the furniture I am now able to say I am very pleased with the standard of packing, assembly instructions and quality of finish. (commensurate with the price of the items) I feel they will fulfill my needs very well. Unfortunately I could not get a matching pair (See picture) but they are the right size for the job and sit well together.”

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Posted 5 years ago

“Ordered outdoor dining table and chairs which were fabulous quality and delivered within 2 days. Great service by the delivery drivers delivering to the back gate and they were very pleasant. Would definitely order again but need to find space in the garden first”

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Posted 5 years ago

“Lovley piece of furniture. So happy with it. Thank you.”

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Posted 5 years ago

“Fantastic company, my daughters bed is just stunning 🥰 I am thrilled. The quality is amazing and it looks gorgeous in her room, I admit because the price was so reasonable I was worried about what the quality would be like, it has surpassed all expectations, thank you furniture 123!!!! We will definitely be ordering from you again. Also the company you use to deliver your goods is super!!! One very happy customer 😃”

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Posted 5 years ago

“Excellent service, fast delivery, beautiful piece of furniture, very reasonably priced, we couldn't be happier. Also easy to assemble in less than 5 minutes.”

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Posted 5 years ago

“Ordered TV unit at 15.00 arrived 9 o’clock the next morning brilliant service and really pleased with my product”

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Posted 5 years ago

“Quick delivery, well packed The table is beautiful and solidly built.”

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Posted 5 years ago

“Bedroom Drawer set arrived quickly and was fantastic quality. Very pleased with the product. Delivery Costs were very high though.”

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Posted 5 years ago

“Very modern and smart looking well impressed thankyou”

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Posted 5 years ago

“Delivery for the shoe cabinet I’d ordered was prompt, with email and text updates. Sturdy piece of furniture too.”

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Posted 5 years ago

“Amazing furniture for an amazing prices. Great comunication. Very well packed. Thanks”

Furniture 123 5 star review on 21st May 2020

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Posted 5 years ago

“Love our new bed, went together easily enough without any problems and the end product is spot on. I wouldn’t hesitate purchasing more furniture from them, Thank you”

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Posted 5 years ago

“Great quality, strong well built. So handy it's already assembled Looks beautiful. Wish they had more furniture to this set. Would definitely use this company again.”

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Posted 5 years ago

“Brilliant customer service - speedy delivery, good price and lovely bed. There was a part missing and I contacted them via email and had a lovely response and the missing part was sent out and received 4 days later. Thanks so much. Would totally order from them again.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews