Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,908 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If your looking for high quality prints or personalised prints, then this company is most definitely the company to use. The customer service from Caro is excellent with quick friendly emails & his attention to detail before your order goes to print is second to none. Will definitely be using Fy again & would highly recommend this company.”

Helpful Report

Posted 7 years ago

“I have Ordered 8 different Posters from this company on 30/12/18.... We have now been waiting 16 days with no updates since 08-01 from the track and trace code, trying to contact the customer care also no reaction withing the promised 24 hours. Spend almost 200 euro's for this and not even the slightest idea where everything is. After looking I found a number that is not in use, and the live chat is something that is still a mystery to me.”

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Posted 7 years ago

Hi Tim, really sorry to hear this! I can see you've since been in touch with customer service so I'm going to send you an email now to make sure this was followed up on satisfactorily. By the way, we've since fixed our live chat function! Best, Sabrina from Fy!

Posted 7 years ago

“Just received my customised print from Fy. It’s great and exactly what I asked for. Top marks also for the amazing customer service from Caro!”

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Posted 7 years ago

“My order hasn’t been shipped yet but the customer service here is second to none. Really responsive and I love the individual attention your prints are given - little tweaks can be made post-order. Will definitely use again”

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Posted 7 years ago

“This company’s service is amazing. I ordered a personalised quote print so there have been emails backwards and forwards making alterations to layout. Their response to my e mails has been prompt and friendly. The finished product was shipped quickly (received within 2 days from agreeing specification) and quality of the print and paper are great. Reasonable price too. I would highly recommend this company and will be using them again”

Helpful Report

Posted 7 years ago

“Shopping experience was seamless and customer service was perfect (thank you, Caro!). Ordered a personalized print- outreach, proofing, and printing was executed within 24 hour period. Have not yet received product, but based on online interface and customer service- definitely recommend.”

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Posted 7 years ago

“Super customer service! You are actually conversing with real people and not just a computer! Stunning prints and awesome selection for all lovers of a beautifully decorated wall! I highly recommend.”

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Posted 7 years ago

“Caro was very helpful. Caro made sure I was satisfied with my order before the print was completed. Will definitely use Fy again.”

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Posted 7 years ago

“Always good service & quality products”

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Posted 7 years ago

“The posters are beautiful, and customer service was great.”

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Posted 7 years ago

“Great products that are different to the norm and very helpful customer service. I have been buying from Fy for several years because of the great quality.”

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Posted 7 years ago

“Love the products, good delivery If something is not right they’re more than happy to take it back and refund :)”

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Posted 7 years ago

“I love your site! It’s original & funky! I’ve bought 3/4 pictures from you for myself & as presents & they always arrive immaculate & timely. I had one issue of my parcel not arriving & you didn’t hesitate to help me & sort it out! Thank you!”

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Posted 7 years ago

“The print I received was poorly cut which led to the top left half of the print missing and no border. I emailed the company but have received no reply.”

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Posted 7 years ago

Hi Paul, we're sorry this happened! It looks like customer service replied but this may have gone to your spam folder or it may have been a tech issue. Regardless, we're going to follow up with you now to make sure this is resolved! Best, Sabrina from Fy!

Posted 7 years ago

“My go to company for prints and contemporary furnishings excellent services and delivery”

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Posted 7 years ago

“Great customer service, would recommend”

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Posted 7 years ago

“I love them, I bought two fun quirky posters as part of a gift. Excellent quality of paper and I can’t wait to get them framed.”

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Posted 7 years ago

“Great customer service! Thanks Caro!”

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Posted 7 years ago

“Great service. Difficult to see how to personalise. Got back to me straight away. Now awaiting to receive order”

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Posted 7 years ago

“Received 4 of my 7 prints. Three are personalised. Speedy considering it has been Christmas holidays. Thank you”

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Posted 7 years ago

Fy is rated 4.4 based on 1,908 reviews