Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,886 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website, good communication, good quality and fast delivery. Would recommmend.”

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Posted 7 years ago

“Great service, good quality product. Would definitely use again”

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Posted 7 years ago

“Excellent fast service!100 %”

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Posted 7 years ago

“Quick delivery and really good quality products. Like that you can buy with and without the fames”

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Posted 7 years ago

“Great products with prompt delivery.”

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Posted 7 years ago

“Loved the picture when it arrived which was really quick. The quality of print and frame was superb”

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Posted 7 years ago

“Lovely high quality affordable artwork with quick delivery. Efficient customer service.”

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Posted 7 years ago

“A great choice of “different” products. Easy website and the order was delivered on time and in good condition. Perfect!”

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Posted 7 years ago

“Great selection of products and free and quick delivery!”

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Posted 7 years ago

“Amazing quality prints that arrive fast and on time, the choices of prints are awesome also. You can pretty much find anything you want”

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Posted 7 years ago

“I’ve bought a few prints from Fy but the last one was a personalised one where I chose my own saying. The service was fantastic as I got to view the proof before it was finished to make sure I was liked it and they were happy changing it how I requested.”

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Posted 7 years ago

“have ordered a few personalised prints, changes made to proofs without any hassle. quick delivery. happy with product!”

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Posted 7 years ago

“Customer service really fast and give me all the information. Congrats!!”

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Posted 7 years ago

“Quick response via customer services in relation to my personalised print & free delivery. Very pleased.”

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Posted 7 years ago

“Very good communication”

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Posted 7 years ago

“I ordered an expensive rug that, according to the product information on the website, would be delivered in 3-5 days. First, the 15% new customer discount offered didn't go through at checkout and I was charged full price. After contacting customer service and getting placeholder messages to apologise for the delay in responding due to 'busy period after Christmas and New Years', I did receive a refund of the discounted portion of the charge. And then nothing. After about 2 weeks I emailed customer service to find out when my parcel would be delivered. They sent me a tracking link for the French DPD site, which just said 'parcel being routed' over and over each day, with no attempted delivery or other information. I tried to track the parcel on the DPD UK site but 'no results found'. 3 weeks and many emails to customer service later (having to wait several days to get a response to each one), the tracking information is now showing the item as having been delivered this afternoon...except it HASN'T BEEN DELIVERED. Not to me, anyway. The delivery address I provided was correct and I've been home all day, and no notice has been posted through my letterbox, so who knows where my item has ended up. I've asked to cancel my order and let's hope Fy eventually come through with a refund. Needless to say I won't be shopping here again. What a frustrating experience.”

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Posted 7 years ago

Hi there, we're so sorry you had this experience! I can see you've been in touch with our customer service, so we've just sent an email to make sure this was resolved to your satisfaction. Best, Sabrina from Fy!

Posted 7 years ago

“Absolutely love my print. Thanks guys!”

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Posted 7 years ago

“Excellent communication from seller. Was offered a ‘proof’ of my order and then item was received within a few days. Would highly recommend and would use again. Many thanks”

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Posted 7 years ago

“If your looking for high quality prints or personalised prints, then this company is most definitely the company to use. The customer service from Caro is excellent with quick friendly emails & his attention to detail before your order goes to print is second to none. Will definitely be using Fy again & would highly recommend this company.”

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Posted 7 years ago

“I have Ordered 8 different Posters from this company on 30/12/18.... We have now been waiting 16 days with no updates since 08-01 from the track and trace code, trying to contact the customer care also no reaction withing the promised 24 hours. Spend almost 200 euro's for this and not even the slightest idea where everything is. After looking I found a number that is not in use, and the live chat is something that is still a mystery to me.”

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Posted 7 years ago

Hi Tim, really sorry to hear this! I can see you've since been in touch with customer service so I'm going to send you an email now to make sure this was followed up on satisfactorily. By the way, we've since fixed our live chat function! Best, Sabrina from Fy!

Posted 7 years ago

Fy is rated 4.4 based on 1,886 reviews