Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,886 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love the framed print I ordered for my home office. No issues or delay with delivery, and the condition and size are exactly what I expected.”

Helpful Report

Posted 6 years ago

“For the price I was disappointed the colours are nothing like they look and the picture not very good quality.”

Helpful Report

Posted 6 years ago

Hi there, sorry to hear you are. disappointed in the print quality! This isn't something we hear often, so I will have our team check this product to see if it's perhaps not high enough quality. In the meantime, I have reached out to you directly to resolve your issue and we look forward to hearing back from you. Best, Sabrina from Fy!

Posted 6 years ago

“I accidentally wrote the wrong house number on my order for two prints. Fy were amazingly helpful and friendly when I explained what I had done. They gave me the link to track my parcel and offered to resend my order free of charge if i had no luck in retrieving it! Luckily, I managed to get my parcel and I have framed my prints which are very good quality and look amazing in my frames! Very helpful and friendly staff. I will definitely be ordering from Fy again (they have some gorgeous stuff) and recommending to family and friends! Ps. Get the app. I have all of my favourite items saved on my app.”

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Posted 6 years ago

“Great customer service!”

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Posted 6 years ago

“The lyrics are wrong. The correct lyrics are I said a hip hop A hippie to the hippie The hip hip a hop...”

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Posted 6 years ago

Hi there, thanks for your feedback and sorry for your disappointment. I'm not seeing any requests from you to our customer support team, so I will follow up with you directly as we'd like to resolve this for you! Please be on the lookout for an email from us. Best, Sabrina from Fy!

Posted 6 years ago

“Everything about this company is incredible. I brought a framed print - quality is beautiful. Delivery was on time and arrived safely. The customer service was even better. This is a great place to buy your prints.”

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Posted 6 years ago

“The quality of the ptint is so poor. Image is not as clear as it shows on this website. It's rather blurry and I don't call it art. So dissapointed considering the price I paid.”

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Posted 6 years ago

Hi there, thanks for providing your feedback! Bad print quality isn't something we hear often - in this case I checked the image and it seems to be an intentional effect, however we're sorry this wasn't known when purchasing! I have followed up with you directly so we can resolve this for you, please let us know if we can be of any further help. Best, Sabrina from Fy!

Posted 6 years ago

“The prints are fab and really clear. I have ordered a few times now and always received great customer service. A print went missing in the post this time and a replacement was sent out promptly which I have just had from the postie.”

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Posted 6 years ago

“My prints have arrived and they are gorgeous. Fast delivery and excellent customer service too. I’m a very happy customer. Thank you!”

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Posted 6 years ago

“Quality of product is amazing, fast delivery and I needed to change an item size and they did this with no hesitation. Would highly recommend.”

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Posted 6 years ago

“I was impressed with the excellent customer service (shout-out to Juli) of walking me through the process of changing my order. Based on the quality of customer service alone, I really recommend this company. Thank you Juli!”

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Posted 6 years ago

“Great customer service and prompt response to email, quality product and very fast shipping.”

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Posted 6 years ago

“I have nothing but praise for fy! Beautiful products, always arrive in perfect condition and their customer service are simply the loveliest I've possibly ever dealt with, always get back quickly and so personable and friendly. Thank you for a wonderful service, never change! ❤”

Helpful Report

Posted 6 years ago

“So pleased with the quality of the print I bought . Extremely well packaged and fair pricing, great communication when there was a very slight delay with my order . I wouldn’t hesitate to use again or recommend 👏👏👏”

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Posted 6 years ago

“The pictures are great quality and really unusual and different. I will be buying more.”

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Posted 6 years ago

“Effie helped me to get a refund for an item on the live chat today. She was very prompt in responding and extremely helpful overall. Thanks again for great customer service and beautiful products.”

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Posted 6 years ago

“I am not a review writer but the exceptional service received has prompted me pass this on to other potential customers. Delivery was quick, posters were great and live chat agent was really helpful with a return. Will def buy again through this site”

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Posted 6 years ago

“Seamless process from ordering through to delivery with amazing customer service!”

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Posted 6 years ago

“Great customer service and great quality throw.”

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Posted 6 years ago

“Customer service corrected an issue with my order quality. Overall good service”

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Posted 6 years ago

Hi there, so sorry you are unhappy with your print! This isn't something we hear often, so we did a little digging and discovered this artwork isn't very high resolution and we have now removed larger sizes from being able to be purchased. We also have reached out to you personally to resolve your issue. Let us know if we can help any further! Best, Sabrina from Fy!

Posted 6 years ago

Fy is rated 4.4 based on 1,886 reviews