Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,886 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

hello@iamfy.co

Write Your review

Tell us how Fy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Range of stock available, ease and speed of delivery”

Helpful Report

Posted 6 years ago

“Absolute waste of time. Ordered an expensive print and frame three weeks ago. No confirmation email sent. Had to chase that up. I explained I needed it by the 15th May for a birthday present and was advised it should be here. Now told it may not arrive and that they can’t tell me when to expect it. I’ve had to spend £30 today getting another gift as it’s unlikely to arrive this week. Not acceptable. I’ve had orders arrive from China in this time frame. Do not use this company. They are overpriced and slow. I am beginning to think this may be a scam.”

Helpful Report

Posted 6 years ago

Hello, very sorry to hear this! Like many companies right now we're experiencing some substantial delays due to staffing and high order volumes - however I'm sincerely sorry this wasn't known from the time you ordered. I've been in touch with you directly about this, please follow up with me if there's anything else we can do. Best, Sabrina from Fy!

Posted 6 years ago

“We had a delivery issue, our print was damaged in transit, but the follow up customer service excellent. Replacement sent immediately, no fuss. Thank you Fy”

Helpful Report

Posted 6 years ago

“Great customer service - very quick to resolve any issues. Would highly recommend!”

Helpful Report

Posted 6 years ago

“Great service and very quick to resolve any issues. Would highly recommend!”

Helpful Report

Posted 6 years ago

“Fy were quick to respond to my returns query. Their customer service is fantastic, I even got a personalised response from Natalie who I’d been dealing with, confirming my refund even though I got an automated response from their system. Keep up the good work!”

Helpful Report

Posted 6 years ago

“Brilliant in every way excellent quality quick delivery highly recommend”

Helpful Report

Posted 6 years ago

“"3-5 days delivery". Now 5 days and still being "Prepared for shipping". A little more emphasis on keeping your promises and a little less emphasis on daily emails trying to flog stuff, would do wonders for people's perception of your company.”

Helpful Report

Posted 6 years ago

Hi there, unfortunately our printer is currently behind schedule due to the effects on COVID19 (fewer staff and high amount of orders), however they are working around the clock to get orders printed and shipped. Customer support has now followed up with you about your order, please let us know if there is anything else we can do. Best, Sabrina from Fy!

Posted 6 years ago

“Shop with confidence; the customer service is brilliant. I changed my mind about one of my purchases, sent an email to cancel it and got an email confirming my refund the same day from a named customer services rep (on a bank holiday too)! In a busy world of online retail, it’s things like quality customer service that make all the difference.”

Helpful Report

Posted 6 years ago

“Fabulous quality prints fabulous selection highly recommended.”

Helpful Report

Posted 6 years ago

“Extremely brilliant customer service, great quality product. Thank you very much!”

Helpful Report

Posted 6 years ago

“Fantastic service - great quality and response customer service, will definitely be using them again.”

Helpful Report

Posted 6 years ago

“Fy were great with processing an order cancellation, after I’d accidentally ordered the same item twice. Customer support were very quick and helpful with processing the refund, and kept me informed. Couldn’t have asked for better service!”

Helpful Report

Posted 6 years ago

“love my Uma Cantick lightshades "Wingtale Lamp" !! I bought one in natural and one in black, they look stunning! Exactly as described. Unfortunately there were issues with the delivery of the first one due to the courier company and not helped by COVID crisis, however Fy customer service staff were truly brilliant and I eventually got it. Really happy with shades and C/Service from Fy, big thanks!!”

Helpful Report

Posted 6 years ago

“Love their prints. Have several. Good service and always arrives on time. Love their style on their instagram account. Lots of choice also.”

Helpful Report

Posted 6 years ago

“very disappointed I was so excited to order three beautiful prints off iamfy. Ordered about two weeks ago and have yet to receive any communication of it being shipped, not tracking and yet my money was taken. Even worse is that they have no customer service agents responding to any emails however they are still posting on their Instagram story trying to entice their next victim. DO NOT ORDER FROM THIS SITE.”

Helpful Report

Posted 6 years ago

Hi there, sorry for the delay in replying to your customer support inquiry, we've been behind due to high order volume and having fewer staff. However I can see we have followed up and your order has since shipped! Please do not hesitate to follow up with us if you have any additional questions or concerns. Best, Sabrina from Fy!

Posted 6 years ago

“Slightly delayed delivery compared with my other 2 deliveries however love this company- quality is great!!! I love my new pictures.....”

Helpful Report

Posted 6 years ago

“The prints I received are beautiful and work perfectly in the space I wanted them for.”

Helpful Report

Posted 6 years ago

“Fab selection. Great customer care and replies to emails very quick. I love all my prints from FY. Thank you!”

Helpful Report

Posted 6 years ago

“Ordered £330 worth of pictures on 25th April and heard no more since paid the money! Have sent 2 messages in the chat and no response. Starting to feel like I’ve had my money robbed from me!”

Helpful Report

Posted 6 years ago

Hello, sorry it took us so long to reply, unfortunately we've been quite backed up but we've recently added more support staff and we hope this won't be the case too much longer. I can see someone has since responded to your inquiry and your order should be with you soon! Please let us know if there is anything else we can do to help. Best, Sabrina from Fy!

Posted 6 years ago

Fy is rated 4.4 based on 1,886 reviews