Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,886 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great pictures, good quality, good delivery”

Helpful Report

Posted 6 years ago

“FY is a fresh take on home goods. I especially love their incredibly priced art collection. The checkout experience is subpar to most though, you can only purchase one item at a time versus having a cart, I find this very strange. It also needs more products and a better user experience when it comes to browsing. Ultimately a great store for unique finds that I absolutely recommend.”

Helpful Report

Posted 6 years ago

“Trash, i ordered 2 photos on the same day. i received on but the other is saying that it is still printing. I ask a rep if i could get details on my order and was told that it still hadn't printed yet, when i asked for a refund I was told i had to wait for it to ship to me to send it back when in fact it hasn't even shipped yet. i will not be ordering from this company ever again. not to mention the same photo is on Wayfair for less and you can get it bigger. Do not order from here.”

Helpful Report

Posted 6 years ago

Hi there, thank you for your feedback. I followed up on this and can see we actually made an exception in your case but you had left the live chat so perhaps you weren't aware. I will follow up with you right now about this - let us know if there is anything else we can do to turn this experience around. Best, Sabrina from Fy!

Posted 6 years ago

“I ordered 4 cushions instead of 3, they gave money back for one, but told me to keep it, cushions arrived promptly and are gorgeous, great service, great product,”

Helpful Report

Posted 6 years ago

“I’ve received no order confirmation, and did not get the 20% app discount (I have checked the same item on the regular website, and its the price I paid). I've had 0 response to my communications, very disappointed. Item is still pending dispatch.”

Helpful Report

Posted 6 years ago

Hi there, sorry to hear of these issues! Unfortunately our support staff have been a bit behind in replying due to a high amount of inquiries, but I've just responded to yours personally. Please note due to COVID19 wall art orders experiencing some delays, as items are printed to order and they are working with fewer staff - however I checked and your order should be shipping this week :) Please don't hesitate to follow up with customer support with any further questions. Best, Sabrina from Fy!

Posted 6 years ago

“I ordered 4 pictures through the app, did not receive the 20% discount advertised. I have used the contact us to request the discount but this has not been responded to. 4 days since placing the order and paying, but no sign of the order status changing yet.. very disappointing customer experience.”

Helpful Report

Posted 6 years ago

Hi there, thanks for providing your feedback! Unfortunately we're quite understaffed at the moment and it's taken us longer to get back to customer service inquiries. However, I've just followed up personally regarding your discount and your order status - please let us know if we can do anything else to assist. Best, Sabrina from Fy!

Posted 6 years ago

“I ordered 3 framed prints weeks ago and they were never delivered due to an 'incorrect address' and is now being redelivered to Fy!. I gave them the correct address so I've emailed them 3 times to see the status of my posters and how to resolve the issue. NO REPLIES THOUGH?????”

Helpful Report

Posted 6 years ago

Hello, really sorry you haven't heard back from us sooner - we've been extremely busy and at the same time understaffed so it's taken us longer to get back to inquiries. I've just followed up with you about your order, we're happy to get this re-sent to you! We hope you receive it soon :) Best, Sabrina from Fy!

Posted 6 years ago

“Well it sounds like others e in the same situation I’m in. I ordered my print, they charged my account and no confirmation send or tracking. And NO it’s not in my junk file. I’ve tried to contact them several times on their chat and no response. I would just like some follow up!!”

Helpful Report

Posted 6 years ago

Hello, thanks for your feedback. We're really sorry for the lack of a confirmation email - this is something we are currently looking into with our tech. In regards to your print, our printer is currently delayed about 7 days due to the current situation but your order is confirmed and will be shipped soon. I just followed up with you directly about this - please don't hesitate to let me know if there's anything else we can do. Best, Sabrina from Fy!

Posted 6 years ago

“I have just bought a framed print, costing £72.00. Site states if I download app I will receive a 20% discount. I did this, but no discount applied. When I queried this I was told the cost should have been £84.00. Nowhere is this price mentioned. In the on line chat I am invited to click onto table of payments. No table available is shown. I am disgusted by this fraudulent advertising.”

Helpful Report

Posted 6 years ago

“I’ve now ordered 3 different prints & they've all been great quality, fab price & quick delivery (last item took a little longer to arrive due to the current situation, however, I still wasn’t waiting too long)”

Helpful Report

Posted 6 years ago

“The prints are amazing, a huge selection, and the prices are decent. A little bit of a wait, especially when you're excited about their arrival. But worth it.”

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Posted 6 years ago

“Amazing range of art work. Great prices. Fast delivery.”

Helpful Report

Posted 6 years ago

“Order $500 worth of items on April 17 - it’s now May 4 and I haven’t received an communication from the company regarding my order. On the website it says 4-7 day shipping in the US. Well it’s almost a month now - I won’t order from this company again.”

Helpful Report

Posted 6 years ago

Hi Tye, Really sorry for the delay to your order. I've looked into your case and I can see that you've been in regular communication with our customer support team who have advised that your order will ship out this week. This is still the case and we expect your order to ship any day now. Please get back in touch with our team if you have any further questions. Kind regards, The Fy! Team

Posted 6 years ago

“Ordered a fire pit on the 8th April. Item was sent to the wrong address, was told they would redirect the item. My address on the order was correct, I have also supplied it several times via their chat function. Despite contacting Iam FY several times and being advised that I would be called or it had been resolved. It is now being returned to sender and Iam FY are not responding to my emails. Whilst I understand this issue was caused by the manufacturer my contacts have done very little to resolve this. Appalled does not cover it!”

Helpful Report

Posted 6 years ago

Hello, Really sorry to see there were issues with delivery which impacted your order. We've reached out to you know in order to resolve the situation and unite you with your item as quickly as possible. Looking forward to your reply. Kind regards, The Fy! Team

Posted 6 years ago

“ordered 2 prints and have had no update on the order. no idea when it's being despatched or if it has, absolutely no idea and no reply to my message.”

Helpful Report

Posted 6 years ago

Hi Josie, We've looked into your case and your order shipped out to you yesterday. You should have received a confirmation email with tracking which will allow you to follow the delivery. Thanks for ordering with us and enjoy your items :) Kind regards, The Fy! Team

Posted 6 years ago

“I ordered a framed print. Payment taken. No confirmation email. Ive emailed several times and no reply. I’m opening up a dispute with PayPal Monday morning. Avoid these crooks.”

Helpful Report

Posted 6 years ago

Hi Tim, Really sorry for not getting to your messages sooner. We've been extremely busy in the last few weeks and our CS team are working relentlessly to get back on top of things. I've looked into your case and can see that your order processed as normal and you should have received an automatic email confirmation. Perhaps it landed in your junk folder? In any case, I can see that our team have answered your messages now and that the item you ordered will be there in time for the required date. Please feel free to reach out to them with any more questions. Kind regards, The Fy! Team

Posted 6 years ago

“I ordered a print last week and have had no email confirmation or update about the purchase. I’ve tried contacting support but I’ve had no response. The money has been taken from my account so just want to check that this order is being processed. I understand the current climate but just an update would be great.”

Helpful Report

Posted 6 years ago

Hi Jessica, Sorry to see that you didn't receive a confirmation email. We recommend checking your junk mail folder as it may have landed in there. I've looked into your case and can see that our CS team have now responded to your request and that your order is progressing as normal. Feel free to reach out with any further questions. Kind regards, The Fy! Team

Posted 6 years ago

“I put an order through last Friday and am still waiting to receive my item. I emailed customer service and still no response. Haven’t been informed about a delay.”

Helpful Report

Posted 6 years ago

Hi Natalie, Sorry about the delay to your order. Looks like you've had a response from our CS team and that your items have shipped :) Let us know if there is anything more we can do. Kind regards, The Fy! Team

Posted 6 years ago

“The quality of the print I just recieved was honestly such a disgrace. It's super pixelated and not at all crisp. I could have printed this nicer at a Kinko's.”

Helpful Report

Posted 6 years ago

Hi Derek, Really sorry to hear that you aren't happy with the quality of the print. Normally, our customers are absolutely delighted with the print quality, so it sounds like there may have been an issue with the art work. We've reached out to you now to find out more. Looking forward to your reply. Kind regards, The Fy! Team

Posted 6 years ago

“I ordered my prints almost 3 weeks ago & I’ve received no updates whatsoever. I tried emailing customer service a few days ago & still no response.”

Helpful Report

Posted 6 years ago

Hi Melanie, Really sorry to see that your order was delayed. Unfortunately, the printing lab in the US has experienced some delays over the last week and are catching up. I've looked into your order and can see it's well into the production process and should be shipping any time now. Please feel free to reach out to our team if you have any further questions. Kind regards, The Fy! Team

Posted 6 years ago

Fy is rated 4.4 based on 1,886 reviews