Fy Reviews

Name: Fy
Rating: 4.39

4.4 Rating 1,872 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,872 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling. After a few issues and a crazy long wait both delivery and for customer service to respond, i then queried a shipping invoice i had been sent by Fedex for a throw i ordered. No reply for days. I eventually reached out to the instagram dms but they were rude and passive aggressive. Customer service responded that items delivered from the US carry duty and tax charges. It is unclear where an item is being shipped from before purchasing. The payment goes to Fy, a UK company. ‘Iamfy’ is whats shown on the card statement and there is no correspondence from any third party company. I probably wouldnt be writing this now but i was assured they would reimburse (despite the instagram team saying they dont do that) the charge to me but its been 2 weeks and theres no money and no email. Every correspondence i have had with Fy has been responded to with buck passing and excuses. The worst of which is that they are too busy to respond!! The advertising hasnt slowed down a single bit but they are “inundated” with so many queries they cant keep up. It doesnt make sense. “We’re sorry. We’re busy” just is not good enough when they are doing nothing to curtail the demand. This company is doing quite the opposite then simply deleting the negative reactions. So just a warning to people that this is what you can expect. Also, read the Trustpilot reviews. I am unsure why theres such a contrast between the 2 sites.”

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Posted 5 years ago

“Just received my first ever order, large canvas picture of “ To the moon and back “ absolutely stunning, I am beyond thrilled with the quality of this canvas picture 👏🏼❤️”

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Posted 5 years ago

“Dimitri is the best”

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Posted 5 years ago

“After ordering the incorrect size of my poster the team at iamfy were quick to respond and help me out with getting the right size! They are extremely helpful and I encourage anyone wanting to “funky” their home up to use this service as the quality of their images are great! Will be ordering more for sure!”

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Posted 5 years ago

“I ordered two prints. One came in the mail, while I got an email saying the other would be delayed a few days due to COVID-19 issues. After some time, I contacted them saying I have yet to receive my order. They told me it was shipped, and gave me a tracking number. The tracking number was for the first order. After pointing this out to them, I was told both orders were sent at the same time, and to re-check my package. I had already hung up the first print, and even re-used their envelope, so I knew this wasn't the case. Tired of getting the run-around, so this is my review. Buyer beware!”

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Posted 5 years ago

“Completely satisfied, they are very fast regarding everything customer-wise.”

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Posted 5 years ago

“I ordered a big picture . Still love it but pic is very blurry . If they cant make it big , they should just tell you . I spent alot of money for a blurry pic.”

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Posted 5 years ago

“I have used Fy a lot and had to use customer services on a couple of occasions. The team are excellent, quick replies with positive outcomes. I would recommend using this company based on the customer service alone. I have dealth with Juli and Effi and they were both fab. Thank you!”

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Posted 5 years ago

“We got two great quality prof ducts delivered very quickly from Fy but one didn’t quite fit with our decor. We contacted the returns team and they went over and above the normal service you would expect. Highly recommended!”

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Posted 5 years ago

“Trying to return a rug to get a refund . Contacted fy TWICE -no reply . Have I lost my £300?? WHY don’t you rely ???”

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Posted 5 years ago

“Great Company there service absolutely amazing such great ethics would definitely buy again. Great Value and really about the customers will tell everyone to use.”

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Posted 5 years ago

“The products look exactly as expected and the quality is awesome, although the prices are not very high. I ordered two things and I had some delivery issues with the second one. I texted the customer service and they replied right away with a very helpful and responsive attitude. They cared a lot about my issue and in the end I received my order without much effort. Thanks again to the great service! I can totally recommend Fy!”

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Posted 5 years ago

“Love my print! Excellent quality!”

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Posted 5 years ago

“Fantastic prints, good quality, prompt service! One very happy customer :)”

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Posted 5 years ago

“Absolutely loved my rug, amazing value. I had incredible customer service too, will definitely use again”

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Posted 5 years ago

“Excellent customer service! Good quality prints at an affordable price!”

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Posted 5 years ago

“So cute! And great customer service!”

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Posted 5 years ago

“Luckily when i asked for a refund the item hadn’t yet been shipped and they were happy to give a full refund.”

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Posted 5 years ago

“I am a returning customer for this website. The quality of the prints/canvases is flawless but, more importantly, the customer service is out of this world good. They respond right away and actually help you with your issue. I do not have enough good words for these people. I'm genuinely impressed.”

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Posted 5 years ago

“Fy have nailed customer service! Every experience is a delight, such customer focus and no quibbles when things go wrong. Can’t rate highly enough and would thoroughly recommend 😊”

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Posted 5 years ago

Fy is rated 4.4 based on 1,872 reviews