Fy Reviews

Name: Fy
Rating: 4.39

4.4 Rating 1,877 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb quality and speedy delivery! Looks great in our new bathroom!”

Helpful Report

Posted 7 years ago

“Really terrible experience so far, ordered two items over a month ago and it has been a complete shambles. Firstly instead of taking 10-12 days as promised on their website it has taken a month for ONE item to be delivered, the second item was shipped to Singapore but then returned to Australia as Fy had not paid the correct postage. Now I am getting no replies to emails and so have no idea if I’ll receive my second item, and if so when!”

Helpful Report

Posted 7 years ago

Hi Emily, we're really sorry you had this experience! I'm afraid we're slightly busier than usual and it's taking us longer to respond at the moment - please accept our apologies for this. I see that my colleagues has responded to your email now and we hope this helped. Just send us a reply should you have any further questions or concerns. Best, Artiom from Fy!

Posted 7 years ago

“Terrible 1st experience! I purchased 3 prints over a week ago and their website states they ship within 1-3 days. Sent customer service an email to get a status update and NO RESPONSE. Website also states they respond within 24 hours, which has also not been the case. I have now sent 2 emails.”

Helpful Report

Posted 7 years ago

Hi Jessica, we're really sorry you had this experience! I'm afraid we're slightly busier than usual and it's taking us longer to respond at the moment - please accept our apologies for this. I've just responded to your email now and we hope this helps. Just send us a reply should you have any further questions or concerns. Best, Sabrina from Fy!

Posted 7 years ago

“I placed an order for my partners birthday present in February and entered the address (which it allowed me to do) as a PO Box. Fy then followed up with an email requesting a street address which is sent through on 24 February. I was then sent the same email again, which i replied to by forwarding my last response and AGAIN providing my street address. I am still yet to receive anything and have not received any correspondence. Since this time i have sent a facebook message and a further 2 emails which is very frustrating considering i received an email soon after purchase stating it was 'shipped'. My partners birthday has clearly been and gone and this has now become a joke about the fantasy birthday present... At the very least, please respond to emails. I understand that businesses go through busy periods but nearly 4 weeks is not acceptable.”

Helpful Report

Posted 7 years ago

I'm very sorry to hear this. It looks like your emails have not come through to us. Please accept our sincerest apologies for this. We've just followed up in a separate email to make sure this was resolved to your satisfaction. Best, Artiom from Fy!

Posted 7 years ago

“Amazing little gems and definitely would recommend this company to others. Speed of delivery was great.”

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Posted 7 years ago

“The 3 paintings I’ve ordere over time have all been exactly as advertised, with speedy delivery and professional service. Thank you.”

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Posted 7 years ago

“Good quality, fast free shipping, Looks exactly like the items pictured. I will definitely be purchasing again!!”

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Posted 7 years ago

“Lovely products with prompt free delivery. Very happy customer”

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Posted 7 years ago

“Really quirky products and literally everything you could imagine and more!”

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Posted 7 years ago

“They responded to my query very quickly & helped sort my personal art print. Very happy with excellent service”

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Posted 7 years ago

“I ordered a print and would like to return due to wrong size for space. I have emailed customer service 5 times and still no response (over 7 days). Very disappointed.”

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Posted 7 years ago

“Amazing quality and great prices! I love all six paintings I got. Fast delivery too!”

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Posted 7 years ago

“Fantastic print arrived today looks perfect - service from start to finish is 5 * , item arrived so well packaged so would not get damaged - would order again from this site”

Helpful Report

Posted 7 years ago

“Excellent product & fast delivery. So happy with the product.....”

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Posted 7 years ago

“Item was exactly as described and arrived very quickly.”

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Posted 7 years ago

“Love all the original items. Fast delivery and good customer service.”

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Posted 7 years ago

“Quality of the prints and great CS when I received the wrong one.”

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Posted 7 years ago

“Picture came in exactly how it was on the website and quality was great for the price”

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Posted 7 years ago

“Super nice and original items also for small pockets. Quick delivery . The return could be made easier but the customer service is good.”

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Posted 7 years ago

“Great quality pictures with fast delivery, really pleased”

Helpful Report

Posted 7 years ago

Fy is rated 4.4 based on 1,877 reviews