Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to thank Gradening Express for the two plants I ordered i was very impresses they were well packaged and in wonderful condition and quite established. Will order again.”

Helpful Report

Posted 5 years ago

“Still waiting for an order placed 4 months ago when delivery should have been 2-4 weeks. No response when refund requested.”

Helpful Report

Posted 5 years ago

“Never ever buy anything from this company! I ordered plants back in April, which never arrived. I emailed several times requesting to cancel the order. Suddenly some beaten up plants arrive on my doorstep 3 months later. No customer service. No refund. All my raised tickets deleted. I can’t believe they are still in operation.”

Helpful Report

Posted 5 years ago

“They have refused to give me a refund for a dead plant delivered. DO NOT buy from this company - there are much better and more professional companies out there”

Gardening Express 1 star review on 8th September 2020

Helpful Report

Posted 5 years ago

“Would give zero stars if I could. Ordered large Umbrella plant. What arrived was a 6ft high stick with only a few leaves at the top. No resemblance to what was ordered. No customer service. No contact details. Now they have just deleted my support ticket for the complaint. Only way to get refund is a well documented trail to get a dispute for credit card transaction. NEVER USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Absolutely dreadful. They have had my money for over 3 months and only supplied a partial order. I'm still out of pocket £50+. Customer service is non-existent. I've even written a letter and posted it to the head office. There's no telephone support either. I'm so cross that customers can be treated in this way”

Helpful Report

Posted 5 years ago

“Gosh I wish I had seen all of these reviews before I purchased from Gardening Express - never, ever again would I deal with this company. Terrible plants - inferior, weak specimens and not as described. Despite contacting them immediately I have not received a reply and it is not possible to speak to any body. DO NOT PURCHASE ANYTHING FROM THIS COMPANY”

Helpful Report

Posted 5 years ago

“I ordered three ceanothus and they arrived weeks late I was disgusted how dead they were upon arrival.I sent photographs of them and they replied that I should have put them in the ground with a feed! Which I would of done straight away if they were worthy of this and plus the fact I had only just received them! I wasted £29 on twigs I have sent numerous emails since and have had no reply I wish I had read the reviews from this company but I naively put my trust in them especially them stating a guarantee with them I never had to make a complaint regarding plants before and I have been gardening for45 years now so I am pretty accomplished regarding plants. Would like to take this further as I can I'll afford to loose this money I have never also wrote a bad review about anything before I am so angry!! Please do not order from this company!!!!”

Helpful Report

Posted 5 years ago

“AVOID GARDENING EXPRESS AT ALL COSTS....DONT KNOW HOW THEY ARE STILL IN BUSINESS. AFTER NUMEROUS EMAILS COMPLAINING ABOUT THE DREADFUL QUALITY OF TWO STANDARD ROSE TREES ..... LOOKED TOTALLY DEAD ON ARRIVAL BUT BOUGHT NEW COMPOST AND PLANTED WITH FINGERS CROSSED. FAILED WITH EVEN THE GRAFT JUST SPLITTING AND BLOWN AWAY. STANDARD EMAIL REPLIES FROM THEM SAYING THEY WERE PASSING COMPLAINT ONTO RELEVANT DEPARTMENT. THIS HAS GONE ON FOR NEARLY 6 MONTHS !!!! SENT EMAIL COUPLE OF WEEKS AGO ASKING HOW, AS A COMPANY, THEY CAN SLEEP AT NIGHT....... NATURALLY NO REPLY AND HAVE JUST GONE INTO MY ACCOUNT WITH THEM WHERE I CAN VIEW ALL THE EMAILS AND GUESS WHAT ........ THEY HAVE DELETED THEM ALL. HOW IS A COMPANY ALLOWED TO TRADE JUST KEEPING CUSTOMERS MONEY ????? HEARTBREAKING TO HEAR OF SO MANY LEGAL, HARD WORKING BUSINESSES HAVING TO CLOSE BUT THEY CAN KEEP ON TRADING ??????”

Helpful Report

Posted 5 years ago

“Zero customer service years before COVID and then recently in September 2020. Ordered twice from this company but several years apart. Both orders were for what they were selling as established shrubs. Both orders arrived in a very poor state and it was clear that they the plants hadn’t been looked after whilst they were maturing. Not only were they poorly but they had hardly any leaves in them (both bought in season) and looked like someone had dumped twigs in a pot and added a bit of soil. The packaging was below standard - pots were in carrier bags and then put in boxes which were too big for the plant so there was movement and therefore damage in transit resulting in snapped twigs. Not impressed”

Gardening Express 1 star review on 5th September 2020

Helpful Report

Posted 5 years ago

“Categories My Reviews My Settings Help LOG OUT Alternate Text Ian Palmer GB For companies Review of Gardening Express Ian Palmer Ian Palmer 2 reviews 1 star: Bad 9 minutes ago I ordered plants in April they arrived… I ordered plants in April they arrived 10 weeks later badly damaged i then submitted a ticket with photographic proof and then waited and waited and waited and waited ( can you see the pattern forming ) And then finally received the confirmation that the matter had been resolved and the ticket closed I have not received any refund or replacement plants or any explanation whatsoever these fraudsters are the worst kind of oxygen thief's ever to have walked the earth and i would urge anyone thinking of doing business with GARDENING EXPRESS to take their custom elsewhere I did read the reviews for these charlatans but thought they can't be that bad and maybe I'll be ok as a few people have had no problems ( probably family members and workers ) Please don't make the same mistake as I and many others have”

Helpful Report

Posted 5 years ago

“Plant arrived okay and healthy. However packaging a lot to be desired. Could have been different story if it damaged the contents. Especially as paid £6 to have shipped. Expected it to arrive in better condition and protected.”

Gardening Express 3 star review on 5th September 2020

Helpful Report

Posted 5 years ago

“I received my mimosa tree in January and was slightly surprised as it was basically a stick with a very limited ball of growth at the top and then one very small leaf lower down. I had never grown nor seen mimosa growing so planted it hoping that it would thicken and produce more growth. Over the next few months the top growth gradually faded the one lower leaf died and then the stem/trunk gradually turned brown. I have tried to get a refund for the tree but to no avail . I sent photos which was difficult as I am not very good with technology but they say they have not received them. It is now a month ago since I asked for compensation but they ignore me. I would not use this company again”

Helpful Report

Posted 5 years ago

“I ordered £120 of plants from them end of April. Most of them arrived 4 months later in various stages of neglect - from damaged to rotten. I made various attempts to get my money back with no success and now they have closed the complaint. Wonder if the poor NHS worker who was trying to get her money back ever heard back from them either? AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“worst company I ever used. no phone or email.. just a ticket system to contact them which does not copy you into the ticket you raise.. they mostly don't reply at all... now trying to get refund for item never recived for a month.. mostly they don't reply, if they do they send emails making no sense.. like asking for photos of the damaged plant in response to an email I sent saying I have not recived the plant.. never ever again.”

Helpful Report

Posted 5 years ago

“Dreadful company. Wish I had read the review first. Ordered seven Bush roses that should have been well established they cost over £70 . After two weeks I received seven puny plants in a bashed up box. They have disconnected their phone and don't reply to your emails. Don't make the same mistake as me”

Helpful Report

Posted 5 years ago

“Just horrific! Wrong plant, half dead plants! No customer support or response. Do not use this company!”

Helpful Report

Posted 5 years ago

“Do not order from them be warned! I received a supposedly evergreen clematis which had one leaf which was going brown, having raised a ticket 2 weeks ago I am still waiting for the horticultural manager to respond. (must be inundated!) As previously highlighted no other way of contacting. The plant has since deteriated further going black dispite my best attempts with rich compost and feed.. ☹️”

Helpful Report

Posted 5 years ago

“The plants I received were in very poor condition the dwarf apricot had about 3 or 4 leaves on it that were half dead & the tree didn't look much better I raised a ticket & then waited & waited but no reply raised another ticket & the same thing no reply.I would not recommend anyone buy from this company because if anything is wrong they will not reply to emails & there is no other way to get in touch with them.”

Helpful Report

Posted 5 years ago

“Don’t order from them! My order came was dead within 2 weeks, still no reply from the ticket which you have to raise. No other way to contact them, they are just thieves taking your money!”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews