Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To give one star is overly generous. Dear plants, no refund and no service.”

Helpful Report

Posted 5 years ago

“I am still waiting for my Order. As its now 12 days, i tried to find a telephone number to see when they should arrive. Then i saw all these terrible complaints and pictures. So come on Gardening Express. You put adverts in the TV magazines, with offers. No-one seems to be happy. Send my plants. Else yet another complaint coming your way. The one star is only to allow us to contact you. When i researched for telephone number............guess there isnt one. That should warn us all.”

Helpful Report

Posted 5 years ago

“AWFUL COMPANY! please do not waste your hard earned money on this company I am still chasing them for an answer and refund - they took my money in April with no problem and end of May I received dead and rotting plants that cost me nearly £50; since then I’ve sent pictures of the plants ( didn’t even receive all of my order) and they continue to say this is being ‘progressed’ having just checked my GE account and they have closed the tickets! I will continue to pursue them and will see if Trading Standards can assist”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID AVOID DO NOT EVEN CONSIDER USING YOU WILL BE DISAPPOINTED THEY DON'T EVEN HONOUR THEIR PROMISE OF 5 YEAR GUARANTEE. One star is not enough for this company plants arrived nearly dead and two are now dead despite being a knowledgeable gardener I have not been able to revive them. You are wasting your time sending an email or raising a ticket as they do not answer you and eventually the ticket I guess gets deleted. I am so appauled as i ordered online as i could not go to a garden centre because of radiotherapy at the time. How can you treat your customers like this and take their money and sleep at night?!”

Helpful Report

Posted 5 years ago

“over 12 weeks and still waiting.I have contacted them many times in the only way available,by email. I have asked for a refund because I now have no need of the plants,it's too late. I received an answer today telling me I would get my plants,no mention of a refund. I am so angry now with these people,all my emails to them have been polite but they really don't care. I have bought loads of things including plants,on line.Never ever have I dealt with a company with so little thought for their customers.”

Helpful Report

Posted 5 years ago

“AVOID LIKE THE PLAGUE this company should have it’s trading licence revoked I ordered my plants on 11th May on 28th June I contacted them to see if they had a delivery date for me and was told they had been delivery on 22nd June Rubbish!! later said they had went missing!! Contacted them again and again and getting fob ever time of even recorded a letter to manager asking refund last week but still no joy So my advice DON’T WASTE YOUR MONEY!! Would have given no stars if I could have”

Helpful Report

Posted 5 years ago

“8 weeks wait for a delivery of 2 sick dying plants. If there was a rating of "- 5 stars" that would have been for their business, plants quality and customer service. Ordered 2 plants in April, they arrived beginning of July only after I requested a refund for no delivery. I could have lived with the delay considering the exceptional circumstances of COVID 19, but for the state of the plants they sent. The plants were rusty, dying. Wrote to them quite a few complaints without response. They just do not care. They advertise on their web side 5 yrs guarantee of their products but would not even respond to a simple complaint. They will provide you with SHAMBLES of a SERVICE and the POOREST QUALITY of PLANTS, will take your money and would not want to hear any from you, disregarding all the guarantees and pledges they put on their web side. Complete disregard and lack of respect for their customers!”

Helpful Report

Posted 5 years ago

“Goods ordered 22nd July , money taken from account that day . Now 22nd August received no plants & no refund .. e nailed them several times they said the order had been lost at Yodels Hatfield depot but has done nothing other than constantly tell me to be patient . They are a rubbish company do not order from them !!!!!!”

Gardening Express 1 star review on 21st August 2020

Helpful Report

Posted 5 years ago

“Disgrace of a company! Horrendous communication, lack of care and simply ignoring customer emails is not right!! Still waiting for a refund since May! Will never EVER use this company again! Take my advice and order from a reputable company such as gardening direct or Thompson and Morgan, who have satisfaction guarantee‘s DONT WASTE YOUR TIME WITH GARDENING EXPRESS”

Helpful Report

Posted 5 years ago

“Do not order from this company!!!!!! Accepted my 3 & half week wait for my plant due to “Covid” but then received a plant that didn’t resemble to picture. The shots/leaves were meant to cover the hole stalk vertically but they were only at the top of the plant with no sign of shoots emerging below. The only way to contact this coming is by raising a ticket that seems to fall on deaf ears. No telephone number to speak to someone so now I am stuck waiting 10 days later with a plant & packaging with no sign of a resolve. Wish I had checked for reviews before I bought from this company. A total waste of my time & money!”

Helpful Report

Posted 5 years ago

“I wish I’d read all the views before spending over £200 for plants from them. Waited weeks then they arrive today all very poor quality, some already dying, and they are perennials!! Heads snapped off plants, branches snapped of trees. The worst plants I’ve every seen. I’ve raised a service ticket and requested a refund but judging by all the reviews I don’t hold out much hope on getting my money back.”

Gardening Express 1 star review on 20th August 2020

Helpful Report

Posted 5 years ago

“April dead plant arrived - numerous (over 100 emails later and nothing. Then 5 weeks ago out of the blue an email from Ashley saying how sorry they were and a replacement Acer will be dispatched 3 to 5 working days. 5 to 6 weeks later and NO plant and no response to my new cascade of emails. This company is beyond belief and needs and visit from all of the people that have been conned. They are only in Essex so achievable - then maybe we could help ourselves to the selection of dead plants await the next poor victim .... Outrageous”

Helpful Report

Posted 5 years ago

“Dead plant and a pot of mud with a weed in .This was April. Automated e.mail as a response stating unable to address the situation at present. This is merely to inform people not to use them”

Helpful Report

Posted 5 years ago

“This delivery was made in April. A very poor quality Rosemary plant and a pot of mud with a weed init .Discovered a root,which I presume was lemon balm .Nothing grew.An automated e.mail indicating they were unable to respond . Still waiting I have had rubbish quality previously but have not made a complaint . In short do not use these people”

Helpful Report

Posted 5 years ago

“Ordered a £15 speciality fern and received a half dead miniature not fit for any garden”

Helpful Report

Posted 5 years ago

“Plants took 12 weeks to arrive, half were dead, 12 weeks on no refund no apology and after many complaint tickets no resolution.”

Helpful Report

Posted 5 years ago

“I ordered 2 plants in May 2020, they never arrive until now 18 August 2020. There is no any mean of communication or customer service.”

Helpful Report

Posted 5 years ago

“I ordered 6 English yew topiary balls measuring 35-40cm in diameter. I finally received (v late) 5 scrawny yew plants. The after sales service is non-existent. I have just couriered the boxed plants back to Gardening Express. With proof of return I will now ask Visa to refund my money via the chargeback scheme. This business and its owner Chris Bonett should be shut down. If only I’d thought to read the reviews!”

Helpful Report

Posted 5 years ago

“They delivered to me a plant just clinging to life they do not respond to e mails or any form of communication you are given a ticket system that goes nowhere they have in my opinion just taken my money for nothing and they appear not to care no customer srevice I will be going down the route of the small claims court I will never buy from them again The plant they sent me is now compost and no more”

Helpful Report

Posted 5 years ago

“Deplorable non existent service. To say you’ve received bad service indicates a level of service. What I’ve received is none. I’ve had endless promises of my complaint being handled by a so called non existent manager. I ordered several succulents, climbing hydrangeas and two Salix trees. Half the succulents were dead, they arrived drowning in water. The hydrangeas arrived dry, parched and dying. I’ve never seen the Salix trees as they were returned back to the company by Hermes (another company whose customer service I find appalling). No explanation as to why was offered and no way of contacting them to find out why. Order made on the 24/04/2020 and so far not a sniff of a refund despite several attempts at communicating.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews