“blatant fraudulent claim against my vehicle and Admiral did nothing at all to defend me - research and use a different Insurance provider or risk the same thing happening to you...”
“I have my car insurance with Admiral but fortunately I haven't had to submit a claim with them. Recently, they sent me a renewal proposal that meant an increase in premium of ~£20, an example of loyalty penalty. I found a cheaper quote from another provider (~£60 cheaper) and called Admiral to cancel the renewal. They were very friendly and matched the quote I had. For the same cost, I then decided to stay with Admiral (less hassle than changing).”
“Was in a non-fault accident where my car was written off. Was declared not at fault in just a few days, gave all the information they needed, got a full medical report from the GP and 17 months later, I've still not a penny of the £3000 they told me I should get from the other side because they're extremely slow with contacting me or the other side. I've paid a fortune in calls to admiral. I call ever couple of days and changed my insurer a YEAR ago to Hastings (best decision ever) and still there's no progress whatsoever in my claim!”
“really bad customer service. They stated that there was an issue with the "Claims Underwriting data base". I had to hold the line for over 15 minutes before they stated that everyone was OK. The whole experience including the 10 minutes on-line application was far too stressful.”
“Insured with them for four years, always great service on the phone, always a good deal, until now anyway! If be happy to go back for the right price ;)
I've also has a tour of their offices and they're a great company to work for.”
“Problems at beginning re payments , customer service was terrible ,not very helpful , come to renew as existing customer price gone up instead of down , but can get it cheaper if I was new customer ? How about cheaper insurance for those who don’t claim and are responsible /carful drivers ,”
“Absolute cowboys. Completely incompetent from start to finish when dealing with a claim. Avoid this company unless you like having your time and money wasted.”
“I was with admiral for 2 years and never had any problem. Although my insurance was quite expensive. So I decide to use confused. com and came out with better prices for the same insurance coverage, so I contacted admiral to see if they would match the offers that I had, that they said wouldn't be possible. That is the only reason I change insurance.”
“Been with Admiral for a few years and went through the usual nonsense each renewal where the price gets put up till you call and get it back to a cheaper price than the previous year.
In December my wifes car got rear ended. Other party's insurance took complete responsibility and covered all costs. Admiral though it would be a good idea to charge us an additional £180 for insurance for an accident that was not our fault and cost them nothing.
Total greedy scum company just looking to boost their profits. Tell me how a person is going to be involved in another accident after their car has been rear ended? Looks like it's a case of guilty until proven innocent, even then you won't get that extra cost back. Just such a greedy company.”
“Had my car insurance with Admiral for two years, they sent a renewal quote through which was only £50 cheaper than last year. I looked online and found quotes £300 cheaper so I called them to let them know I wouldn't be renewing. After a quick chat over the phone with someone on the renewals team, they were able to bring down my quote to match the ones I had received online. Really lovely team member and really helpful”
“Burglar smashed the door at my house. I have opened clame with Admiral two weeks ago. Today had to cancel my insurance because call them many times required new door. They totally ignored me every time I call them. Just told me to pay £350 access for installed new door and send company but this company explained that the door isn't cover by the insurance.
Absolutely rubbish service.”
“I called them and asked to be connected with the legal helpline, which I have paid for, just to inquire about a minor damage while unparking and they opened a claim, although I told them I might not even claim. So they sent me a quote for AUTO-renewal £600 more expensive than this year (£1500 in total for 10 months). They are ripping me off because I am a foreigner. Really dissatisfied with admiral.”
