Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,682 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,682 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Julius

Anonymous

Anonymous // 01/01/2019

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“Recommended By mico”

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Posted 7 years ago

“Very good helped me”

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Posted 7 years ago

“Passed around from pillar to post for a simple question.... Constantly put on hold without a proper explanation. Appalling customer service, advisor unhelpful and not interested in my query.”

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Posted 7 years ago

“£440 1st year no claims - 2nd £770 you work it out”

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Posted 7 years ago

“Chose to renew my car insurance with another company as Admiral had hicked the price, got this confirmed by email. Admiral then went and took the money from my credit card 2 weeks later! Wouldn't respond to my complaint for refunding it as they effectively 'stole' that money, credit card company stepped in and got the refund. Appalling company, underhand and deceitful.”

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Posted 7 years ago

“Only AFTER I had queried it and then ADDED details of speed awareness course, as they required, I accepted their online motor quote but Admiral wrote charging me an extra c. £43 extra for "updating my conviction history". I protested; they agreed I had entered the SP30 and adjusted it to c £34, to included "administration charges" although it was not my fault they got it wrong. I said I would cancel because it was within the 14 day cooling off period and they reminded me there would be a £25 cancellation fee. The policy is not even due to start for another week!!! This is sharp practice! Avoid like poison.”

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Posted 7 years ago

“I had poor customer service with admiral and would not use them again.”

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(Car Insurance) - Posted 7 years ago

“Would never use them again very poor”

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(Car Insurance) - Posted 7 years ago

“Having never had a bump/claim in my 40years of driving it was a shock to me but the service from admiral was first class,couldn't fault them.”

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(Car Insurance) - Posted 7 years ago

“Need more communication,”

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(Car Insurance) - Posted 7 years ago

“Lied about the type of policy and went back on things they said at the beginning of the policy.”

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(Car Insurance) - Posted 7 years ago

“Very cheap insurance”

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(Car Insurance) - Posted 7 years ago

“Admiral is the only car insurance that loads excess due to having attended a driver speed awareness course which due to attending does not create points on dvr licence thus not regarded as an offence being committed along with making the driver more aware of speeds for areas traveler along. This company is falsely extorting money from client's. Would not recomended.”

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Posted 7 years ago

“No issues very easy to understand”

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(Car Insurance) - Posted 7 years ago

“They cancelled my policy because I missed two payments. Now they won't renew my policy I've got to pay the outstanding balance. I've also got to find another car insurance plus still pay my outstanding balance. They are the worse car insurance ever not helpful at all. They are shit”

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Posted 7 years ago

“They wanted to charge me an excess of £375 as I had only been driving my car for 2 years, midway through my policy. Just a total con. I accordingly cancelled my insurance and am now insured with another via a comparison web site at a significantly lesser figure. Admiral are just con artists.”

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Posted 7 years ago

“I am not all that happy as I found the process very hard with so many questions bothering an was unable to complete the process on the website but had to ring them”

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Posted 7 years ago

“Someone run into me 100% their fault and a considerable amount was put onto my policy for three years.”

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(Car Insurance) - Posted 7 years ago

“I asked twice for the policy documentation - nothing! I will never purchase any policy from Admiral again.”

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(Home Insurance) - Posted 7 years ago

“No complaints whatsoever”

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(Car Insurance) - Posted 7 years ago

Admiral is rated 2.6 based on 1,682 reviews