Admiral Reviews

Name: Admiral
Rating: 2.48

2.5 Rating 1,798 Reviews

36 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.5

Based on 1,798 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Admiral 1 star review on 18th December 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went away on holiday and missed my direct debit. Today i called up to pay 2 months worth of insurance and they had cancelled my policy. They also then wanted me to pay my full premium and they wanted me to pay a cancellation fee. I questioned its only been a month and i didn't ask for my insurance to be cancelled. I was threatened with a debt collections team and that i would have to make the payments. I won't ever use admiral insurance again and have now gone with Co-op Eco Insurance which meant i have saved money and paid less.”

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Posted 7 years ago

“Help desk call was very poor. Web chat was very poor. Admiral charges are very bad. Do not take any Insurance from Admiral.”

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Posted 7 years ago

“I wish I had never changed! Trying to talk to anyone is impossible. Good luck trying to call them!”

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Posted 7 years ago

“My car was badly damaged whilst at a body shop. The owner of the body shop decided to go for a little joy ride in my car, it went in requiring minor Repair came out with £1000s of damage. The body shop had no insurance!! I wish I hadn't trusted them with my car. However what's done is done. I was really upset but thought I would be ok as I have fully comp insurance plus legal cover with Admiral, and as I did not give the body shop owner permission to take my car of site and there was no need for him to, technically it's theft. I have a crime number but sadly Admiral didn't want to know and won't pay out. I have spent hours on the phone to them, all I wanted was someone to help as it's very stressful. I'm left feeling that insurance is just a waste of time! ADMIRAL is a terrible company and very unprofessional.”

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Posted 7 years ago

“They increase the premium without my permission”

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Posted 7 years ago

“Someone drove into my car and all I want to do is talk to an Admiral agent. 7 minutes waiting on the phone and still holding........... Ok finally got through and the customer service lady was very helpful! She spent a half hour going through the procedure with me and was very insightful - well worth the wait!”

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Posted 7 years ago

“with the competitive market Admiral is doing good with the insurance”

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Posted 7 years ago

“staff just only care play on mobile”

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Posted 7 years ago

“The worst insurance company i’ve Ever come across. When a claim arises and having all necessary evidence to prove that my vehicle never collided with another vehicle and the claim was baseless. This Admiral doesn’t even follow up nor reply to any communication despite paying them £44 a month. Do not choose Admiral at any cost.”

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Posted 7 years ago

“If I could put 0, I would have. They charged me extra 74 pounds because they claimed what was on my driving licence was different from what I filled online. They didn't even clarify issues before they went to my credit card. The company is a big scam.”

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Posted 7 years ago

“My vehicle has been in an accident. My vehicle has stayed at storage for 9 days and none of the advisors have gave me reliable information. They have also constantly made false promises.”

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Posted 7 years ago

“Unacceptable and very unprofesional”

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Posted 7 years ago

“Would rate them a 0* if I could! Disgusting service! I called three times to question why my direct debit hadn’t come out. To which the person I spoke to advised me that they would write to me in 10 days to get a new direct debit set up. After three weeks of still not hearing anything, I contacted them to find that they’d cancelled my car insurance WITHOUT giving me any notification. Not only ruining my Christmas, leaving me with no car insurance, but hitting me with a £280+ cancellation fee! I DIDNT EVEN ASK TO CANCEL. Nowhere in the policy documents does it state that the policy will be cancelled if you miss one payment. As all below reviews say - AVOID THIS COMPANY LIKE THE PLAGUE!!”

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Posted 7 years ago

“Every time I call i get different and confusing information lot of jargon I feel sofocating when dealing with admiral I am very busy man and don’t have time to shop around for good deal and I feel admiral takes advantage and try to charge the Maximum Now I am looking for another insurance just to get out of their policy even if I pay more Their Customer service advisers are very arrogant”

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Posted 8 years ago

“£128.00 increase in premium just for moving 7 miles within the same Perthshire district? Why please?”

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Posted 8 years ago

“110% premium increase levied after 'no fault' claim - first claim in 33 years of driving and 11 years with Admiral. During claim procedure they're service was a disgrace and they did not provide free courtesy cars, etc, as per the policy conditions.”

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Posted 8 years ago

“Everything went wrong, we had an accident, that both of the drivers were at fault, in a roundabout, it was minor accident, and the insurance company write off our car, immediately they canceled our policy without telling us, and took the premium without warning, after 2 months of waiting and calling non stop everyday ( they make you wait hours in the phone) they finally gave my car back and i asked for a second opinion that fixed my car with no problem, the insurance company tried to trick us into paying the excess plus VAT, but the garage said that was admiral responsibility.It's time to renew and now they want us to pay 500 more per year. avoid at all costs.”

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Posted 8 years ago

“Had my insurance cancelled just because of their ignorance. Don’t listen to there customers And now as they have cancelled my insurance no other company wants to give a new quote. Not recommended to anyone”

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Posted 8 years ago

“Worst in all terms. Will never recommend to anyone. How about --5 rating”

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Posted 8 years ago

“Admiral Insurance somehow gained access to my bank account (even though I had removed direct debit) and took a lot of money off and we did not even have valid policy at the time. Scary stuff!!! They entire attitude was disturbing and it took threatening with reports to Financial Ombudsman to get my money back. I would never deal with this company again!”

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Posted 8 years ago

Admiral is rated 2.5 based on 1,798 reviews