“Horrific customer service!!! Literally not known a company with a worse customer services approach! I left to a smaller company and what a breath of fresh air. They actually pick the phone up!”
“Shocking customer service. With the exception of the sales team, their entire telephone "support" is provided by offshore call centres. Awful - definitely avoid. If you need to actually call them, they don't care and won't help.”
“Or yes get a black box fitted and save nothing the Rodin b???? 42 year old and treat like a kid drive my car to the Jim the first time in a week a two minute juror and get a bronze that all I ever got . Three months for the box to be in the car six months later or s??, we forgot but no discount for you pall . Thanks ba????s !”
“A few months ago I had a problem with my gas boiler and they sorted that out immediately but the best thing, I was mesmerised with their customer service!”
“They "auto renew" your policy and the effectively blackmail you into ringing them to cancel.
If you cannot cancel online then you should not be allowed to buy online”
“Have an excellent credit score, applied through clear score which said I had a 95% chance of being accepted.
Application got referred only for paperwork to come through 4 days later with the APR 4 times higher than advertised.
Cancelled, and chose another company that offered me the original low rate.
Company are a fraud.”
“Things get worse be warned that you have to register your policy and This can only be done when you have paid without the opportunity to see the policy and exactly what is covered. My solicitor read my policy and advised I contact the EVA straight away. The policy wording is designed in such a way that they can refuse any claim. KEEP AWAY FROM THIS COMPANY. IF YOU HAVE A POLICY AND BEEN REFUSED ASSISTANCE CONTACT THE FCA.”
“A complete shambles. Avoid this Company at all costs. I had to make my first house insurance claim in 30 years when we found a hole in the floor in the cupboard under the stairs. The company sent an assessor employed by another Company obviously with the intention to avoid an insurance layout. We were told to pay for it ourselves. No assistance from them even though I had Platinum cover with full support etc. Be warned please they will do anything to avoid paying the customer is not considered in any way. I hope the FCA see the truth.”
“Pity I can't give 0 stars, approaching 4 months for the repair and cleanup of a burst soil pipe, no communication, I have to call for updates, still ongoing, cowboy company using cowboy contractors. Pay a bit more and go to a well known "proper" insurance company.”
“Poor customer service and I was charged a £30 admin fee for nothing. When I emailed for information I received a blank response. Don't use Admiral, they are very unprofessional.”
“After no fault claim they advised to use 3rd part claim handling company.
They wanted to charge the other insurance company about four time the amount for a days car hire. This will only drive up insurance premiums and the only winner is the claim handling company.”
“Having contacted Admiral regarding a burst pipe they promised to have their contractor out within 24hours. Did not happen. Complained to CEO Mr Stevens CBE and investigation launched. Outcome Total cover up. As I had to foot the bill for all repairs I asked for the claim to be dissolved, they Admiral refused. and for inconvenience they are sending cheque for £50. I have told them to poke it. I will report to FCA. Future insurance it home, car, travel or any other form Its will not be with Admiral.”
“ral group (Diamond, Elephant, Bell) avoid at all costs. They have zero interest in customer service and just want to rip you off. I initially rang Diamond for a quote on two cars that I was happy with. When I received the documents they had a totally different price on to the one that was quoted by phone. When I called to complain they said they would listen to the telephone call. they then called back to say I was right and the operator gave me a different price over the phone. I then cancelled and went with Admiral (as I didnt know they were the same company) the same thing again. Got a quote online - 7 days later they send me an email to say the price has gone up. Then to top it all off they have charged me £55 for one week insurance cover! £25 admin fee and £30 for cover! then they appologise and say there is nothing they can do! absoloutely disgusting!”
