“My car was badly damaged whilst at a body shop. The owner of the body shop decided to go for a little joy ride in my car, it went in requiring minor Repair came out with £1000s of damage. The body shop had no insurance!! I wish I hadn't trusted them with my car. However what's done is done. I was really upset but thought I would be ok as I have fully comp insurance plus legal cover with Admiral, and as I did not give the body shop owner permission to take my car of site and there was no need for him to, technically it's theft. I have a crime number but sadly Admiral didn't want to know and won't pay out. I have spent hours on the phone to them, all I wanted was someone to help as it's very stressful. I'm left feeling that insurance is just a waste of time! ADMIRAL is a terrible company and very unprofessional.”
“Someone drove into my car and all I want to do is talk to an Admiral agent. 7 minutes waiting on the phone and still holding........... Ok finally got through and the customer service lady was very helpful! She spent a half hour going through the procedure with me and was very insightful - well worth the wait!”
“The worst insurance company i’ve Ever come across. When a claim arises and having all necessary evidence to prove that my vehicle never collided with another vehicle and the claim was baseless. This Admiral doesn’t even follow up nor reply to any communication despite paying them £44 a month. Do not choose Admiral at any cost.”
“If I could put 0, I would have. They charged me extra 74 pounds because they claimed what was on my driving licence was different from what I filled online. They didn't even clarify issues before they went to my credit card. The company is a big scam.”
“My vehicle has been in an accident. My vehicle has stayed at storage for 9 days and none of the advisors have gave me reliable information. They have also constantly made false promises.”
“Would rate them a 0* if I could!
Disgusting service! I called three times to question why my direct debit hadn’t come out. To which the person I spoke to advised me that they would write to me in 10 days to get a new direct debit set up.
After three weeks of still not hearing anything, I contacted them to find that they’d cancelled my car insurance WITHOUT giving me any notification.
Not only ruining my Christmas, leaving me with no car insurance, but hitting me with a £280+ cancellation fee! I DIDNT EVEN ASK TO CANCEL.
Nowhere in the policy documents does it state that the policy will be cancelled if you miss one payment.
As all below reviews say - AVOID THIS COMPANY LIKE THE PLAGUE!!”
“Every time I call i get different and confusing information lot of jargon
I feel sofocating when dealing with admiral
I am very busy man and don’t have time to shop around for good deal and I feel admiral takes advantage and try to charge the Maximum
Now I am looking for another insurance just to get out of their policy even if I pay more
Their Customer service advisers are very arrogant”
“110% premium increase levied after 'no fault' claim - first claim in 33 years of driving and 11 years with Admiral. During claim procedure they're service was a disgrace and they did not provide free courtesy cars, etc, as per the policy conditions.”
“Everything went wrong, we had an accident, that both of the drivers were at fault, in a roundabout, it was minor accident, and the insurance company write off our car, immediately they canceled our policy without telling us, and took the premium without warning, after 2 months of waiting and calling non stop everyday ( they make you wait hours in the phone) they finally gave my car back and i asked for a second opinion that fixed my car with no problem, the insurance company tried to trick us into paying the excess plus VAT, but the garage said that was admiral responsibility.It's time to renew and now they want us to pay 500 more per year. avoid at all costs.”
“Had my insurance cancelled just because of their ignorance. Don’t listen to there customers
And now as they have cancelled my insurance no other company wants to give a new quote.
Not recommended to anyone”
“Admiral Insurance somehow gained access to my bank account (even though I had removed direct debit) and took a lot of money off and we did not even have valid policy at the time. Scary stuff!!! They entire attitude was disturbing and it took threatening with reports to Financial Ombudsman to get my money back. I would never deal with this company again!”
