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Admiral Reviews

2.6 Rating 1,682 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

2.6

Based on 1,682 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 1 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything, never trust a word they say this company use common sense against you my sons car got vandalised by thugs he had never seen before he suffered broken bones, Admiral say its his fault, someone changed lanes in front of him took his front end off, Admiral say its his fault. fitted a tracker and dash cam, Admiral say you must think your car will be involved in an accident or is going to be stolen. We have a multi car policy but cant drive one another cars, I drive an E63 AMG but cant drive my sons Astra. They are a crock of ****”

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Posted 7 years ago

“Absolutely useless - in car journey details not accurate. Rating of journeys is very arbitary and I have complied with all speed limits in day time and still not got gold rating. Says the dashboard is to try to help you improve driving but does not give enough information to do anything and misses journeys even over 0.5 miles. Complained about all this to Admiral and get some idiot who just wants to resolve issues over phone rather than listen to what is wrong. Shockingly poor all round”

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Posted 7 years ago

“Absolutely rubbish. Despite dropping the price they were still among the most expensive so I told them I would not be renewing my policy but they still sent a revised renewal notice and said they'd still collect the premium on the due date. Customer service crap, haven't responded to emails (get written evidence where I can). Absolutely appalling service, will never use them again and will encourage others to avoid them too!”

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Posted 7 years ago

“Awful customer service, I phoned up to enquirer about my policy and was told I did not have insurance with them. Which was a very stressful experience as this was 6 months into the policy. I then had to contact them again when I finally got on the phone to someone who could understand my concern and was able to respond appropriately in no time at all.”

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(Car Insurance) - Posted 7 years ago

“They are truely awful, I would recommend all not to have anything todo with this company or any of its affiliates”

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Posted 7 years ago

“Very good customer service very polite and helpful”

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(Car Insurance) - Posted 7 years ago

“Nice and easy to get insurance and cheaper than others”

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(Car Insurance) - Posted 7 years ago

“very very poor service, customer service very bad and rude people!!!”

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Posted 7 years ago

“Very good and will use again and reccomend”

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(Car Insurance) - Posted 7 years ago

“They just don't call you back”

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Posted 7 years ago

“Quick and easy using my previously saved details”

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(Car Insurance) - Posted 7 years ago

“Do not buy insurance from them. You will regret it when it comes to claim. Remember Cheap Insurance is NO insurance.”

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Posted 7 years ago

“It is easy to buy insurance which is overpriced (I pay them 1700 pounds) but when it comes to claim, no matter what you will be guilty. They will not cover the damage to you. If you drive on reverse, if you go on left and not right, if you are European, if they just do not like you... You will never get your money back with them. You might consider to take a solicitor together with insurance policy with Admiral. But if you just want to test whether am I right or wrong, help yourself.”

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Posted 7 years ago

“When it comes to the time of need, they screw you over”

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Posted 7 years ago

“Very very poor service once I had a claim. Admiral Law is the same, dealing with a bunch of incompetent people who can't do their job.”

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Posted 7 years ago

“Gave a good price”

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Posted 7 years ago

“Watch out!! When I signed up with Admiral they provided the best quote but as time went by they pushed up the premium. For me they are now twice the cost of some of their competitors. Time to switch”

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Posted 7 years ago

“They were quick in processing my car insurance and documents.”

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Posted 7 years ago

“I inherited my dad's car and instead of using Directline who my old car was insured with, I foolishly chose Admiral and applied online. They later phoned and after an hour persuaded me to add my husbands car when his insurance ran out, which wasn't until 352 days later, but I had to pay then. What they didn't tell me is that they removed my protected non claims bonus, and placed it on his, which was already insured on his current insurance, so I've been driving around thinking I had protected no claims bonus, when they'd put it on his car, which was still covered by his Directline insurance, and was only going to be on the Admiral Insurance for 13 days at the end of my first years insurance with Admiral!!! I only found this out yesterday. Today I've told their Indian call centre lady to cancel my insurance totally, and I've gone back to Directline where both my husband and I get protected non claims bonus on our cars and we're both named drivers on each other's. Directline were no more expensive, seem to have English call centres and include Business Use as standard. It's been an expensive lesson to learn with the cancellation fee, but I will certainly never ever use Admiral again, and I certainly wouldn't recommend them to anyone, I'm just thankful I didn't have an accident in the four months I was with them, I wasn't prepared to just cancel my husbands insurance with them, as quite frankly I lost all confidence in them and wanted nothing more to do with them.”

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Posted 7 years ago

“Very good very colerative”

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Posted 7 years ago

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Admiral is rated 2.6 based on 1,682 reviews