Name: Admiral
Rating: 2.48

“£358.88 INCREASE FOR A CHANGE OF ADRESS HORRENDOUS COMPANY”

Posted 8 years ago

“A shambles from start to finish. We were given a multi-car quote online and chose to proceed. At this point we were unable to complete the quote and given a number to call. When we spoke to them they informed us the price had gone up due to an accident my partner had been involved in. This turned out to be a non-fault incident over 5 years previous when someone had reversed into her car whilst she was in the house visiting. After several phone calls and arguments my extremely upset girlfriend was given a new quote closer to the original which we decided to accept. Foolishly....the warning signs were there! I was involved in a hit and run, non-fault, incident in the final few months of the policy. What really infuriated me the most is the fact the insurance company you pay a lot of money too aren't willing to help or ease the situation but are perfectly willing to read word for word lines from a pre-drafted script! I was told to take my car into the garage to have the damage assessed. Upon doing so I was advised not to drive my car due to impact damage to the front passenger wheel. When I spoke to admiral about this I was told I couldn’t have a courtesy car until they had received a quotation! Only a 60 mile round trip to work to contend with...thanks Admiral. I'm not even going to get started on the heap of s**t car that was given. Final nail in the coffin after months of them trying to resolve my claim (and to be honest I’m still in shock that they did) was them telling me they had recovered their costs from the third party but not my excess payment and I had to speak to admiral law. They informed me as this was so low they would charge a fee and it wouldn’t be in my best interest and referred me to the third parties insurer. Big credit to Advantage Insurance Company/Hastings. They resolved the issue in no time and where extremely helpful. Shame I have just taken out a policy with someone else as I would have given them a try. Avoid Admiral Like the Plague!!!”

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Posted 8 years ago

“Terrible, tried to auto-renew after being told verbally not to do so & being sent email saying not to do so. Plus trying to add £500 more for the car insurance after no claims !!!!! AVOID AT ALL COSTS - RIP OFF”

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Posted 8 years ago

“Worst company ever why do they still exist always adding stuff and making stuff up after service they still keep calling u to try milk you more”

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Posted 8 years ago

“Please anyone looking for emergency breakdown cover look else where.in July on three occasions I had to call the emergency team out as my combi boiler kept breaking down.the engineer they sent out did not diagnose the fault tried to say the gas pipe leading into the boiler was the wrong size.I ended up getting a new policy with baxi.and their engineer pin pointed the fault straight way.all admiral had to do was replace the parts.I feel totally ripped off.”

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Posted 8 years ago

“They fith for you anitime! They whant to make you happy if somethimg is bad.”

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Posted 8 years ago

“Someone crashed into the back of me then drove off. My car was written off however I managed to get the vehicle's number plate, Admiral were eager to send someone to collect my car but once they took it away they said I had 2 options, I could claim on my policy or I could wait for them to identify the other party but I would be charged storage fees. Since I couldn't afford storage fees I chose to claim. Worst mistake I've made in my entire life. They valued my car at approximately a third of what it was genuinely worth. They 'invalidated' my 12 month policy (which I pad for in full) which still had 6 months remaining. I had to buy a new insurance and they are telling me that until they can identify the driver the incident was my fault, therefore I've lost my no claims bonus and the new policy which I was forced to buy was almost triple the price of my previous one. It has now been over 10 months and they are saying they have still not identified the driver even though I provided his registration plate. I have kept asking them to ring me and keep me updated but I have had to ring them every single time we've been in touch (building up an enormous phone bill). I have received an e-mail from them saying that the member of staff handling my case will be charging £245 per hour, and they will be taking that from any money I eventually receive. I couldn't believe my eyes. It is now almost time to renew my policy again which means paying for another ridiculously overpriced policy all because they threatened to charge me storage fees if I didn't claim on my policy. They tricked me and I am hundreds if not thousands of pounds out-of-pocket all because someone crashed into the back of me whilst I was driving normally and because of Admiral. Please don't make the same mistake I did, even if Admiral offer you the cheapest policy, it is worth paying the extra to be with a different company just incase you are involved in an incident.”

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Posted 8 years ago

“Someone crashed into the back of me then drove off. My car was written off however I managed to get the vehicle's number plate, Admiral were eager to send someone to collect my car but once they took it away they said I had 2 options, I could claim on my policy or I could wait for them to identify the other party but I would be charged storage fees. Since I couldn't afford storage fees I chose to claim. Worst mistake I've made in my entire life. They valued my car at approximately a third of what it was genuinely worth. They 'invalidated' my 12 month policy (which I pad for in full) which still had 6 months remaining. I had to buy a new insurance and they are telling me that until they can identify the driver the incident was my fault, therefore I've lost my no claims bonus and the new policy which I was forced to buy was almost triple the price of my previous one. It has now been over 10 months and they are saying they have still not identified the driver even though I provided his registration plate. I have kept asking them to ring me and keep me updated but I have had to ring them every single time we've been in touch (building up an enormous phone bill). I have received an e-mail from them saying that the member of staff handling my case will be charging £245 per hour, and they will be taking that from any money I eventually receive. I couldn't believe my eyes. It is now almost time to renew my policy again which means paying for another ridiculously overpriced policy all because they threatened to charge me storage fees if I didn't claim on my policy. They tricked me and I am hundreds if not thousands of pounds out-of-pocket all because someone crashed into the back of me whilst I was driving normally and because of Admiral. Please don't make the same mistake I did, even if Admiral offer you the cheapest policy, it is worth paying the extra to be with a different company just incase you are involved in an incident.”

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Posted 8 years ago

“Wrote my beautiful Audi A4 off exactly 10 days ago, my own stupid fault, wet road lost control, had £5k outstanding on finance, valued the vehicle at £4k online, market value £5k online. Was going to be stuck in debt because of this, then Dugless from claims asked a few question, says vehicle is valued at £5900!!! Said didn't matter what I valued at paying out what is FAIR! Insurance companies being fair? When did this happen, not only cleared the finance, but enough money to sort out a new car (cheap 2nd hand one so be it), but I thought this would absolutely ruin me for a few years work wise and travelling.... How about that, a 5 star review from someone who's gone though a claim, speaks volumes! 100% recommended.”

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Posted 8 years ago

“Really disappointed.”

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Posted 8 years ago

“Quote was by far the cheapest, application was easy and all paperwork sent swiftly.”

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Posted 8 years ago

“I had somone make a claim against me for a tiny bump and admiral have stung me with paying £1750 for it when the damage was £500-£800 tops, replacing a bumper on a vauxall insignia and car hire would no way come to £1750, it should of went down as knock for knock but the man that was Pakistan of orìgin and he milked my insurance for all he could get, im suprised he didnt claim whiplash as well do not buy admiral unless you like paying for insurance that doesnt really insure you all the best ?”

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(Car Insurance) - Posted 8 years ago

“Another year of the premium lottery from Admiral and I was really not surprised to discover yet again an attempt to impose another significant increase, this time it was +32%. As a customer of 13 years standing I didn't even bother of going through the charade of speaking to the customer retention team on this occasion but switched to another insurer who offered the exact same policy but saved myself £150.”

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Posted 8 years ago

“Very easy to set up Van insurance with them... DOWNSIDE=I could not change to "car insurance"....had to start a new cover ALL OVER AGAIN (not good)”

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(Van Insurance) - Posted 8 years ago

“After all the advertising about car and now household insurance Admiral have not been in touch with me. Their loss, I insured the house and contents with another company. Their sales service needs to be investigated....... never mind the gogeous advertising model.”

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(Car Insurance) - Posted 8 years ago

“Trying to sort a policy renewal out for my mother due to a bereavement. Took ages, things were supposed to be altered when I phoned previously but weren't. The person who eventually sold me the new home policy was very good but the rest was poor.”

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Posted 8 years ago

“Paid my years insurance in full then they loaded up my insurance for a accident but I never had they said if I cancel the insurance I would only get half my money back so I had to pay another 250 pounds”

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(Van Insurance) - Posted 8 years ago

“The driving tracker provided seemed to be incorrect readings. I started off at gold for a while and when I was approaching the end it the. Went to bronze. I drove at the speed limit at all times and carefully braked etc as I would normally drive”

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(Car Insurance) - Posted 8 years ago

“Excellent!”

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(Car Insurance) - Posted 8 years ago

“Clearly cancelled the policy charged me £25 for the privilege doubled it £50 when I refused to pay now chasing me relentlessly for the money but phone text and email”

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(Car Insurance) - Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Admiral Reviews