Admiral Reviews

Name: Admiral
Rating: 2.55

2.6 Rating 1,714 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very very poor service, customer service very bad and rude people!!!”

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Posted 8 years ago

“Very good and will use again and reccomend”

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(Car Insurance) - Posted 8 years ago

“They just don't call you back”

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Posted 8 years ago

“Quick and easy using my previously saved details”

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(Car Insurance) - Posted 8 years ago

“Do not buy insurance from them. You will regret it when it comes to claim. Remember Cheap Insurance is NO insurance.”

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Posted 8 years ago

“It is easy to buy insurance which is overpriced (I pay them 1700 pounds) but when it comes to claim, no matter what you will be guilty. They will not cover the damage to you. If you drive on reverse, if you go on left and not right, if you are European, if they just do not like you... You will never get your money back with them. You might consider to take a solicitor together with insurance policy with Admiral. But if you just want to test whether am I right or wrong, help yourself.”

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Posted 8 years ago

“When it comes to the time of need, they screw you over”

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Posted 8 years ago

“Very very poor service once I had a claim. Admiral Law is the same, dealing with a bunch of incompetent people who can't do their job.”

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Posted 8 years ago

“Gave a good price”

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Posted 8 years ago

“Watch out!! When I signed up with Admiral they provided the best quote but as time went by they pushed up the premium. For me they are now twice the cost of some of their competitors. Time to switch”

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Posted 8 years ago

“They were quick in processing my car insurance and documents.”

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Posted 8 years ago

“I inherited my dad's car and instead of using Directline who my old car was insured with, I foolishly chose Admiral and applied online. They later phoned and after an hour persuaded me to add my husbands car when his insurance ran out, which wasn't until 352 days later, but I had to pay then. What they didn't tell me is that they removed my protected non claims bonus, and placed it on his, which was already insured on his current insurance, so I've been driving around thinking I had protected no claims bonus, when they'd put it on his car, which was still covered by his Directline insurance, and was only going to be on the Admiral Insurance for 13 days at the end of my first years insurance with Admiral!!! I only found this out yesterday. Today I've told their Indian call centre lady to cancel my insurance totally, and I've gone back to Directline where both my husband and I get protected non claims bonus on our cars and we're both named drivers on each other's. Directline were no more expensive, seem to have English call centres and include Business Use as standard. It's been an expensive lesson to learn with the cancellation fee, but I will certainly never ever use Admiral again, and I certainly wouldn't recommend them to anyone, I'm just thankful I didn't have an accident in the four months I was with them, I wasn't prepared to just cancel my husbands insurance with them, as quite frankly I lost all confidence in them and wanted nothing more to do with them.”

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Posted 8 years ago

“Very good very colerative”

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Posted 8 years ago

“Really disappointed to have had a quote treble over the phone compared to online because I simply asked my old insurance company to come and inspect storm damage. I chose to have the work carried out away from the insurance company and had the case closed. I walked away from them with a proof of no claims bonus yet admiral are still saying I had an intent to claim. So a premium goes up by £285 because I didn't claim! Where is the sense in that?”

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Posted 8 years ago

“great customer service, both on renewal and with my ad hoc enquiries. Despite speaking to different people each time I call I get the same high level of customer service. Great job!”

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Posted 8 years ago

“Appalling , very misleading about what their insurance is. They expect you to do the work for them whilst trying to get you sign up and pay for additional services of some third party instead of getting on and dealing with your "no fault" claim . Avoid Admiral at at costs.”

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Posted 8 years ago

“What went right with admiral, nothing, paying over 350 a year for contents insurance alone, have never claimed in my life, when I do need to claim I am not covered due to reciepts been in ex partners name, items that other people have bought you or Christmas present etc are not covered, as I am not at fianical loss, please stay clear they try to find every way possible to not pay. Shame on you admiral.”

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Posted 8 years ago

“Disgracefully auto-renew policy without warning then charge excessive fees. Avoid.”

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Posted 8 years ago

“Everything handled very professionally.”

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(Car Insurance) - Posted 8 years ago

“Long review but defo worth a read before considering starting a policy with them and especially if you are a young driver. My 'plug in and drive' (black box you only have to have for 3months) policy started on Feb and already have had to cancel my policy in May absolute stress! My renewal price with a previous insurer went up by a lot so I had to start looking for another provider, admiral came along with a dirt cheap price (which I now know was too good to be true) Setting up the policy was very smooth and easy I can't complain about that. 30 days from the day I started my policy I received an email to say my driving score was 'bronze' and told me things I need to improve on such as harsh acceleration etc. I took this onboard and started to chill with the acceleration. 60 days from the day my policy started i got another email to say that my driving score was still 'bronze' and that for the next 30days I will really need to improve or my policy will be cancelled. At this point I called them up because I didn't really understand what was going on and what more I need to do to improve my score. I was told that there was 3 main factors effecting my score. Speed - Risk factor - night driving. Speed I took on the chin but I argued the other two. They said driving from 10pm - 5am was thought to be risky and this effects the score I explained to them that I have only drove once in 60days after 10pm (which I honestly had) I also asked about the 'risk factor' the man then began to explain that my car was not outside my house enough hours a day he said that it needs to be outside my house 12 hours a day(ridiculously unpractical)!! I explained that my car is practically outside my house for that amount of time anyway (I walk to work) and that the only time it's not there is when I stay at my boyfriends house 4times a month! They told me that in order to meet the % to get my score up I'm only allowed to keep my car away from my address 1 night a month!!!!! Furious and in disbelief I asked to see the data they have been getting from my box they told me I must pay £10 to see the data from MY box and it will take 40days to arrive to me (remember they said that if my driving doesn't improve in 30days it would be cancelled) so there was no point. The man then went on to tell me that if I do all of these things just for the next 30 days my score would certainly go up. Desperate for it not to be cancelled as I had no money to get another policy I did as they told me to. Every time I went out I put my cruise control on I did not speed once in those 30 days I also paid for hourly insurance on my sisters car to travel to my boyfriends house to insure that my car was outside my house 12 hours a day. 90 days from the day my policy started (judgement day) I was pretty confident they wouldn't cancel my policy as I done everything I was told to get my score up. I get an email to say that my score is still bronze and that in 7days they will cancel my policy. Furious I'm straight back onto the phone with them in tears this time I spoke to someone else who told me " I don't know who told you that your score would go up in 30days it never would of" I was so upset I was lied to I paid out extra money to Insure my car was outside my house all those hours. In fairness they give you a 7day before they cancel the policy so you can cancel the policy in those 7days and you don't have to pay a cancellation fee or declare that it was cancelled to other insurance providers, I paid for the policy in one lump sum so I am now waiting for a refund (it's only been 2days since I cancelled) for the 10months unused insurance which they said they would do But I was so stressed in those last 30 days making sure I wasn't speeding and using other people's cars for nothing. Really disappointed and now having to to look for new insurance is hectic. My advice to you guys is unless you're a perfect driver you have been warned if you have a black box it is beyond impossible to get a good score and your policy will probably get cancelled!!”

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Posted 8 years ago

Admiral is rated 2.6 based on 1,714 reviews