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Admiral Reviews

2.5 Rating 1,788 Reviews
36 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,788 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
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Judi
Verified Reviewer
“Rip off company who like to threaten you.I would never recommend to anyone not even my worse enemy”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Been great. Mate a few amendments, been very helpful”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Good thank you”
Helpful Report
(Car Insurance) - Posted 8 years ago
Jackie
Unverified Reviewer
“Admiral Insurance should be ashamed of … Admiral Insurance should be ashamed of their underhand tactics. They have broken any trust I thought I had their company. Their insured driver Michael Wheeler killed my beautiful daughter Sophie Taylor and she will never ever be replaced. Admiral, David Stevens CEO and the whole company ADMIRAL INSURANCE voided the policy AFTER the policy holder Wheeler was convicted of causing the death of my beautiful daughter so you wouldn't have to pay out. I cannot believe Admiral would stoop so low to do this!!!!!!! Please please please do not take out insurance with admiral as if if you have an accident don't be 100% certain you'll insured. It's all money and games with them. #brokenpromises #shameonyou #admiralinsurance #takeresponsibility”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“I made a claim but didn't get it but instead they charged me more on my policy which I am not in agreement with but they withdrew the money from my account via direct debit.bad company”
Helpful Report
(Car Insurance) - Posted 8 years ago
Alan
Verified Reviewer
“My car was parked out the front of my house and a car went into it I was not in the car at the time I went out to view the damage to the back bumper .got the details from the police of the collison and took the car to my local repair center told them the situation and will this increase my car insurance no they replied . So went ahead phoned ADMIRAL car insurance up on that day and explained I what happened and I need car insurance for a courtesssey car for 2 week that was fine £40 after the 2 weeks passed phoned them up again for some reason this time they put me through to the claim report apartment my assosiate explained this was for information purposes only and would this effect my car insurance oh no there reply was so I forwarded the information another 2 weeks passed went to get on the cortessey car again for 2 weeks and the amount was coming in at 300 for 2 weeks whatttttt there reply was yes 40 for the car and 260 for the increase in your car insurance for the collision I explained this can not be write as I have already paid for my car insurannce and you's had told me this would not effect my premiums lies lies lies and that the accident was being claimed if the other parties insurance .there reply was you might put another claim in what a biggest load of car talk so I had to pay the extra but will never ever be using admiral insurance ever again in my life there a pack of untrustworthy people stay well clear from this firmly”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Website is awful doesn't work at all all the policy dates are wrong etc etc”
Helpful Report
Posted 8 years ago
Mico
Unverified Reviewer
“Recommended By mico”
Helpful Report
Posted 8 years ago
Marius
Unverified Reviewer
“Very good helped me”
Helpful Report
Posted 8 years ago
Mr D
Unverified Reviewer
“Passed around from pillar to post for a simple question.... Constantly put on hold without a proper explanation. Appalling customer service, advisor unhelpful and not interested in my query.”
Helpful Report
Posted 8 years ago
W Flowers
Verified Reviewer
“£440 1st year no claims - 2nd £770 you work it out”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Chose to renew my car insurance with another company as Admiral had hicked the price, got this confirmed by email. Admiral then went and took the money from my credit card 2 weeks later! Wouldn't respond to my complaint for refunding it as they effectively 'stole' that money, credit card company stepped in and got the refund. Appalling company, underhand and deceitful.”
Helpful Report
Posted 8 years ago
Stephkath
Verified Reviewer
“Only AFTER I had queried it and then ADDED details of speed awareness course, as they required, I accepted their online motor quote but Admiral wrote charging me an extra c. £43 extra for "updating my conviction history". I protested; they agreed I had entered the SP30 and adjusted it to c £34, to included "administration charges" although it was not my fault they got it wrong. I said I would cancel because it was within the 14 day cooling off period and they reminded me there would be a £25 cancellation fee. The policy is not even due to start for another week!!! This is sharp practice! Avoid like poison.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“I had poor customer service with admiral and would not use them again.”
Helpful Report
(Car Insurance) - Posted 8 years ago
David
Verified Reviewer
“Would never use them again very poor”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Having never had a bump/claim in my 40years of driving it was a shock to me but the service from admiral was first class,couldn't fault them.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Need more communication,”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Lied about the type of policy and went back on things they said at the beginning of the policy.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Viorel
Verified Reviewer
“Very cheap insurance”
Helpful Report
(Car Insurance) - Posted 8 years ago
Mick
Unverified Reviewer
“Admiral is the only car insurance that loads excess due to having attended a driver speed awareness course which due to attending does not create points on dvr licence thus not regarded as an offence being committed along with making the driver more aware of speeds for areas traveler along. This company is falsely extorting money from client's. Would not recomended.”
Helpful Report
Posted 8 years ago
Admiral is rated 2.5 based on 1,788 reviews
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