Name: Admiral
Rating: 2.55

“The worst insurance company for me so far. No price structure, poor customer service, and never inform them when your car is crashed by other driver, they will kick your butts! Only interested in exploiting customers, especially if you use them as first insurance company.”

Helpful Report

Posted 8 years ago

“I have had my car insurance with Admiral for two years and was just about to renew for my third year. Last year I upgraded to a new car and paid around £800-900 for my car insurance. Halfway through the year Admiral asked me if I wanted to plug in a black box in my car and drive with it for 3 months to see if I could get additional discounts. I accepted the offer and three months later I received an e-mail saying "Congratulations, you are one of our safest drivers" and that I would receive a discount in my renewal. The renewal came, and shocked me with an invoice of £1800! Instead of giving me a better price after yet another claim free year together with the black box discount, they bumped up the price with almost £1000! I went on to a comparision site to see if I can find a better price elsewhere. Admiral once again came up as the cheapest and the quote was now £888 (around the same as I paid last year, before driving with the black box). The customer service agent at Admiral added this quote to my account but was not able to help me with any information on the black box discount. At e-mail conversations with customer service later they simply told me "the black box discount is already included" despite me telling them over and over again that this price is one that I found myself online and it has nothing to do with my black box. So to re cap: I left Admiral due to their unreliable pricing structure, them wasting my time with the black box and their very poor customer service. I found an even better deal with Aviva (that wasn't visible when I compared the market).”

Helpful Report

Posted 8 years ago

“Absolute rip off.We have insured our car with them and they have renew our policy without our consent. They haven't sent anything by post and didn't call us. We don`t have access to internet and they took advantage of that saying that they did give us notice through e-mail and their online portal. We still are being charged £87 even though we sold the car.”

Helpful Report

Posted 8 years ago

“After being crashed into whilst stationary at traffic lights you would think this is quite a straight forward case for an insurance company to sort out. Whilst the repair and payment for my car went well and was dealt with reasonable quickly it all went wrong when my case was handed over to the injury specialists! My case handler was like a ghost, impossible to pin down by phone and completely ignorant when it came to answering emails!! Letters and documents lost, a battle over 11 months to get anywhere and now a settlement has been agreed, after complaining about said handeler and recovering another I might add the figure was half of what I was told I would receive! No consideration has been given to me for my injuries and the stress it has created for me and my family not only physically but mainly mentally and I have had to constantly phone and email nearly twice a week for almost a year to even get information on what stage we are at! Now admiral law have my compensation but have still not transferred it into my account. I have been given 5 dates in which the funds will be cleared and still there has been nothing! Every time I contact admiral another latent lie is given to me! I will never use this. Implant for anything for as long as I live! An absolute shambles with no care or consideration to the customer who pays their premium every year without fail. Steer well clear!!”

Helpful Report

Posted 8 years ago

“Having worked in insurance for 3 years I was very impressed with the service I received from Admiral. I have not made a claim with them so cannot comment on that aspect of the policy. However, I called them up to discuss the renewal as I received a competitive quote elsewhere and the friendly lady I spoke to managed to reduce the premium by £367 by applying a 20% discount to legal cover and breakdown cover, making personal injury cover free, applying a discount to the overall premium, and told me that removing additional drivers/ increasing the excess would save money. They were still £100 more expensive than the competitor however I decided to renew with Admiral as it was less hassle than going elsewhere. I checked my documents straight after the telephone call and they were updated straight away with the new information and premium, I was very impressed with this.”

Helpful Report

Posted 8 years ago

“30 mins to get through on the phone is unacceptable. Prehistoric phone queueing system. Rude, uninterested advisors. Yes, they'll be cheap, but just pray you never need to contact them during the policy.”

Helpful Report

Posted 8 years ago

“I was a victim of a hit and run crash and all Admiral have done is make things 10 x harder. I rang Admiral instantly after the crash and despite the fact they were quick picking up my car and towing it away, they told me my car was written off (there was only damage to the rear bumper and exhaust) they tried to only give me £1,900 for it!!! After a long time arguing with them over the phone I got them to agree to give me £2,500 but I still feel that's a unfair price for my car. Even though the other car went straight into the back off me, drove away AND I HAVE TOLD ADMIRAL THE REG NUMBER, they have put this claim on my policy. Meaning I have lost 2 years no claims and have to say I've written off a car. They also cancelled my policy (which had 7 months remaining and I paid it in full at the start of the year). They say "the accident is your fault until the other driver admits responsibility". I find this service a joke, it is completely unreasonable. Every time I ring I get passed around 8 different departments, spend about 45 minuets on hold and have to explain my whole situation to every person I speak to, they all ask me things I've already told them and most the staff contradict other members of staff, their service would probably be something I'd laugh at if it wasn't at my expense. They have been no help at all, caused arguments between me and my family and there's nothing I can do. I have no regrets in life apart from opening an insurance policy with Admiral. I believe they also own Diamond and Elephant insurance. Please chose another company.”

Helpful Report

Posted 8 years ago

“I would not have insurance with this company ever again they rote my with wife car off, After a police officer run into the back my wife car. They told me that it would be a write off without take in for inspection. 1, no curticy car 2,4 times told thay would ring back but didn't 3,made at least 6 call to them And to add insult to injury thay are trying to charge £49.97p for my speed awareness course i told them about when taking out of the policie. If you are thinking of taking a policy please don’t for your own sake.”

Helpful Report

Posted 8 years ago

“With having DD on my licence my premium was through the roof... was receiving quotes of around £2500 and I only have an 59 plate golf. Went to admiral and they quoted £900. Spoke to customer services and they were amazing, sorted out my policy issue there and then. Cannot fault them at all.”

Helpful Report

Posted 8 years ago

“Easy to follow application. A policy that covered what I required at a reasonable price.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“I would definitely recommend Admiral to anyone. Was rear ended a few months ago and you never appreciate a good insurance provider until there really needed. Communication was always quick and clear with them, and their online portal for accessing insurance documentation and relaying claim information was easy to use and informative. Arranging the garage assessment, valuation and a courtesy car where all quick and the car provided was nearly new. Will be with Admiral for a while yet.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Ive got my both cars insured with this company, they cancelled one policy, but left other one, canceled because of adress confirmation which i send to them, sent everything, accepted for one policy but declined for second, thats shame, and i needed to insure my car and price gone up twice...”

Helpful Report

Posted 8 years ago

“Worth services!!”

Helpful Report

Posted 8 years ago

“Rate 0 star not even giving them 1 at all. Beware: Stay away with a poor services insurance company!!!! I informed Amiral about car incident 7/8months ago. They took the driver detail, vichicle registration no, date of incident etc. They said to me the vichicle who hit me are insurance with them too. They need to contact with the policy holder first because the driver name was not on the policy. So they will give me a call back. A week after I still have not receive a call back from admiral. So I called back and see what happens. They replied: They can not trace the car owner!!!!!! Since then......my multi car insurance due to renew. So we call admiral again about the renewal. At the same time, we ask about the incident that we informed about 6months back. This time admiral replied: we called a month ago to cancelled the claim. Another 2 months after today, they emailed me. And ask about my own claim & allow you're no claim bonus. I called back today after the incident happened 8months ago. what's going on. I am completely lost. I do not understand why I have to claim myself that I hit by other vichicle!! And I only inform them an accident, didn't say I make a claim myself. Admiral replied: they try to trace the car owner & ask them about the driver who is uninsured on the policy. They still advisement to claim myself, pay the excess and claim it back after. This is my case, will I claim myself that I m NOT at fault! No!!!! Never help & give you any advice that's their service!!! I will never recommend Amiral to my family & friends. And stay away!!!”

Helpful Report

Posted 8 years ago

“We have a exstnsive multicar polocy and to get a car changed or updated takes well over 2 hours waiting cuuing and none english speaking operates where you need to ask to repeate over and over again also I have to repeat it just not worth the hassle go with someone else if you can and save yourself the agro. They make mistakes as well did not cover one of my cars well 3 months forward even though I asked to start the cover now also kept the old cover running on the old car they just useless really might be there systems and processes are not easy to understand to the none English speaking workforce and that is why. I'm sure they could do better if they wanted to and not waste peoples time”

Helpful Report

Posted 8 years ago

“Do not insure with these crooks. I have just received a renewal quote from Admiral and my policy has gone from £550 approx to £1750. I cannot possibly express how annoyed I am. A couple of months ago someone bumped into the car whilst my wife was in a shop. A friendly person who spotted the hit and run sent us contact details and the reg of the person that caused the accident. The damage on our car was fairly minor. How on gods earth can they put the policy up by £1200 per year for an accident that wasn't the wife's fault and equally the damage came no where near £1200 to fix. Their conduct is so obviously dishonest and they offered my a £40 discount when i rang them to complain. Why would anyone ever ring you to report an issue i should have just gone and got it fixed myself for £200.”

Helpful Report

Posted 8 years ago

“Do not insure with these crooks. I have just received a renewal quote from Admiral and my policy has gone from £550 approx to £1750. I cannot possibly express how annoyed I am. A couple of months ago someone bumped into the car whilst my wife was in a shop. A friendly person who spotted the hit and run sent us contact details and the reg of the person that caused the accident. The damage on our car was fairly minor. How on gods earth can they put the policy up by £1200 per year for an accident that wasn't the wife's fault and equally the damage came no where near £1200 to fix. Their conduct is so obviously dishonest and they offered my a £40 discount when i rang them to complain. Why would anyone ever ring you to report an issue i should have just gone and got it fixed myself for £200.”

Helpful Report

Posted 8 years ago

“Changed address online (moved 90 miles up north). They didn't provide a quote for that but confirmed they were going to process the change. This morning the bad surprise,they're going to charge me extra £150. Note: I moved within the UK, not to Bronx.”

Helpful Report

Posted 8 years ago

“no point reviewing Admiral and their shoddy service on this website as the totals are a LIE. i you look through the reviews you will see most people give 1 star, but ADMIRAL ARE A CLIENT OF THIS WEBSITE. so the totals are it would appear, distorted. go elsewhere.”

Helpful Report

Posted 8 years ago

“We were burgled by a thief. Then Admiral increased the excess from the required £75 (them) voluntary £100 (us) on the policy to £600!!!! 'because it was a theft'. WTF?? What kind of home insurance company does that? One you should never buy a policy from.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Admiral Reviews