Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,682 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,682 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Julius

Anonymous

Anonymous // 01/01/2019

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“ya nan sells avon”

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Posted 8 years ago

“Ameizing car inshuruns veri gwd”

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Posted 8 years ago

“Been with admiral some years now only reason I've stayed is because I haven't got time to change from them. They don't help at all you pay car insurance for no help. Cheeky gets just tried to take a car off the policy as my partner doesn't drive the car tried to charge a fee and a administration fee on top I've been a customer for years. Bad insurance company oh and I was in accident last June and still no help from them there a JOKE!!!!!!”

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Posted 8 years ago

“after having to wait on the phone for over 20 minutes, i had to repeat the same information 4 times, despite me already inputting the details on-line??? whats the point of a on-liner contact when you have to call anyway!!!!!! terrible customer service, very poorly lead, the website states you can do all this on-line.....thats a lie!!! you end up having to call!!!”

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(Car Insurance) - Posted 8 years ago

“Phoned up on the 2nd 2pm explained had child and person with cf was told would be put on priority call back 2-4 hours. Around 7pm I phoned back and was told no one would be coming out. Said I could book in to a hotel and reclaim the money, But only for accommodation not breakfast or dinner, would have to pay for rest myself, couldn't afford a hotel for the night, and couldn't risk putting it on credit card either if they decided my claim was invalid I would have not got a refund. Phoned again on the 3rd was told again no one would be coming out. Tried to get my own engineer but the only ones I could get couldn't give me a gas safe number so that again was a wasted day on the Internet and making phone calls and waiting on call backs. As couldn't get money back from admiral if repairs were done by someone not gas safe registered. 4th phoned again at 12pm was expecting a phone call at 8am that never happened, was told someone would be there in an hour. Engineer came looked at boiler asked about a timer, I said it had been taken off as had kitchen refit, engineer asked about servicing I said I could get him the last service report from November as I had boiler service contract with power he said he didn't need it and said don't bother. I asked what would be happening next, he said he would order a part and would be contacted again within 4 hours, and I would be up and running that night with heating. I again phoned admiral at 5.30pm they said as my boiler hadn't been serviced the claim was closed. Still no contact from admiral of any type of update after sitting at home expecting a phone all to say an engineer was on his way, I explained it was serviced and the engineer said not to bother getting the service report. Nothing was ever mentioned about a service report for the entire 3 days. I emailed them a copy of service report and they then said yes everything looks ok they would arrange for an engineer to contact me about repairs. Probably spent about 2hours on phone to admiral and plumbers over the 3 days, not what you expect with boiler breakdown cover that actually says home emergency cover. Phoned again 5th Jan 8.30am as didn't get any call back the night before. Now told as the boiler fault was due to wear and tear I wasn't covered. Eventually got my own plumber out to do repairs on the 6th January at cost of £120.”

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Posted 8 years ago

“Worse insurance company ever! I have never experinced such a disgusting customer service in my life. Ive been on the phone for hours and they seem to understand what they want to hear. Ive missed a direct debit as i was in hospital and now they want the whole prmium of £1500 in a week. I told them if they could at least break it down a little but ive been told they even want an additional £170 to cauncil the insurance. Pqthetic im not trying to cauncil im trying to pay spoke to 3 people and they all seem to be hard of understanding pathetic.”

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Posted 8 years ago

“I got a competitive online quote from them so tried to buy online. It wouldn't let me and said I had to phone them, so I did. They pulled up 2 flags on my quote. Firstly they told me I had been involved in an accident earlier this year. I hadn't. I had witnessed an accident. Secondly, my husband had been sitting in a parked car and a car clipped his wing mirror. Because the other driver got out and began threatening my husband it was reported to the police and we were advised to report it to the insurance company. No damage was done and no claim made yet they put my insurance premium up by £100. The agent them said if I wanted to give her my payment details she would take payment. When queried she said the quote had been adjusted because of the accident. And said I now had to pay the extra £100 to take out the policy. Told them to stick their policy. I will never use them again! Penalised for witnessing an accident! Joke!!!”

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Posted 8 years ago

“I thought that the whole process was made clear and simple which has restored my faith in online applications.”

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(Car Insurance) - Posted 8 years ago

“Rip off never again scammers”

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Posted 8 years ago

“I had car insurance from Admiral. They sent me a renewal quote which was 40% higher that the first year despite having no claims throughout the year. I shopped around and took out a much cheaper policy with another insurer. Admiral contacted me saying they had automatically renewed my car insurance and took the money from my account (as I had given them my bank details the previous year). I had not requested this and had never encountered it with any other insurer. This is definitely not a company I would seek to have any involvement with again.”

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Posted 8 years ago

“We sold our car and I contacted admiral through the website to ask them to cancel the insurance. We heard nothing so I did it again. Eventually we simply cancelled our direct debit. We then received a letter demanding a lot of money for unpaid services. When I finally called them, they were extremely apologetic, and gave me a refund. It was utterly delightful to deal with a company who immediately made good their wrong and admitted to it immediately. Will definitely use them again”

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Posted 8 years ago

“THE COMPANY IS NOW NO. 1 ON MY LIST OF PREFERRED INSURANCE SUPPLIERS.”

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(Car Insurance) - Posted 8 years ago

“I found it extremely easy to select the correct insurance and pay for it. I would not hesitate in recomending them to others to use.”

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(Car Insurance) - Posted 8 years ago

“Professional organisation. Staff friendly and knowledgeable. Would recommend to friends.”

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(Car Insurance) - Posted 8 years ago

“I took the policy on the phone and the reg was recorded wrong, I was very worried as it was the first insurance policy I'd taken, I managed to get it changed the next day but I think they should double and triple check the details to ensure they are correct otherwise I might not have been insured.”

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(Car Insurance) - Posted 8 years ago

“This is the second year where Admiral has tried to double my existing premium with their auto renewal service. In 2015 they pushed through an increase from £960 to £1904 before I noticed. I immediately cancelled the policy when I saw the charge on my credit card. I reapplied as a new customer and my premium dropped to £999. This year they tried the same thing and quoted a renewal price of £1873. By now my loyalty and patience had worn out - I moved to a competitor for a premium of £870. I suggest the best way to avoid this auto renewal con is not to take insurance with Admiral in the first place”

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Posted 8 years ago

“A simple and easy to use interface”

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(Car Insurance) - Posted 8 years ago

“Very satisfied with insurance provider good price would recommend.”

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(Car Insurance) - Posted 8 years ago

“I hate Admiral and their useless algorhthmic approach to insuring drivers.”

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(Car Insurance) - Posted 8 years ago

“poor customer service when phoned.”

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(Car Insurance) - Posted 8 years ago

Admiral is rated 2.6 based on 1,682 reviews