Admiral Reviews

Name: Admiral
Rating: 2.47

2.5 Rating 1,810 Reviews

36 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.5

Based on 1,810 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Admiral 1 star review on 18th December 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out home insurance, and at the time they asked if I'd be interested in a quote for car insurance (when it was due 9 months later). I said yes. Next thing I get a cover note and motor policy and they wanted a payment. Although they apologised and didn't take money I decided to tell them I wasn't interested in motor insurance with them. They then said I'd got a 'multi insurance' quote and wanted another £50. I told them no way and they backed down. I'm appalled by their shady practices and the sooner I can take my business elsewhere the better. I just don't trust them. What they did wasn't what you'd expect from a boae fide company!”

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Posted 8 years ago

“no real experience to report on”

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(Car Insurance) - Posted 8 years ago

“Good quote good features”

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Posted 8 years ago

“Ok service but expensive to add a temporary visitor to policy ( £50 for a week 51 yr old with no points or accidents )”

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(Car Insurance) - Posted 8 years ago

“GOOD SERVICE EASY TO DEAL WITH MOST THINGS YOU CAN DO ON LINE WHICH IS GOOD AND SAVES TIME”

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(Car Insurance) - Posted 8 years ago

“Cheap and okay at first but when switching my car for another one more than half the value of the first one and a 1ltrs engine compared to a 3ltrs they only knocked £20 off. Got a quote elsewhere and it was £300's cheaper. Won't be going to them again too exspensive.”

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(Car Insurance) - Posted 8 years ago

“What ever you do don't get a policy with admiral promise you the earth and don't deliver really regret taking a policy with them”

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(Car Insurance) - Posted 8 years ago

“Very helpful, explained everything without being overbearing”

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(Car Insurance) - Posted 8 years ago

“Even one star is too much. Avoid at all costs; I had a car accident with minor dent and some steering damage. Garage brought it back to me after 3 weeks and 100 phone calls later, not even fixed properly. Had to be returned back to the garage to fix the cheap work which had been done. Worst of all is that I had to chase for everything, no communication from them which made the situation stressful and disappointing. For info I am with bell insurance, which is dealt with by admiral, all the same thing.”

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Posted 8 years ago

“We had an accident and unfortunately our car was written off. Admiral fully paid out for our car within a week without any form filling. Everything was carried out on-line with no fuss at all. Brilliant service.”

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(Car Insurance) - Posted 8 years ago

“They miscalculated my renewal when i noticed an error they had made i called to corrent it to betold thanks that will be another £160. Do not recommend”

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(Car Insurance) - Posted 8 years ago

“Absolutely dreadful customer service. They don't even respond to complaints. The way they handle claims is abysmal, caving in to third party demands at the drop of a hat. Avoid at all costs, they'll cost you a lot of money in the long run, your insurance will go up even if the third party claim is bogus and your no claims bonus is affected obviously. Disgusted with their lack of professionalism. Can only assume they have work experience or school leavers dealing with claims!”

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Posted 8 years ago

“Purchased admiral car insurance, very helpful call centre staff helped to complete the process as couldn't complete online.”

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Posted 8 years ago

“I'm trying to add myself to my terminally ill father's Admiral car insurance policy and have spent many hours on the phone (mainly on hold) to some call centre in India, when I should be spending time with my father during his final few days of life. I have been fobbed off by numerous idiots, giving me pathetic excuse after excuse, and the simple task of adding me to his policy has still not been resolved. I always use Aviva for my car insurance, and I'm sure they would not give such inexcusably disgusting service. I would not wish Admiral on my worst enemy. I would give Admiral ZERO stars if possible.”

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Posted 8 years ago

“I found it quick and easy to talk to someone and the information that I asked for was easy to understand. I explained that I had learning difficulties and the man was helpful and made sure that I understood before finishing the conversation.”

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(Car Insurance) - Posted 8 years ago

“I am very pleased with my insurance .”

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(Car Insurance) - Posted 8 years ago

“Premium was very acceptable quoted, when I first took motor policy out, but will be very interested on what premium I will be charged on renewal, come November !!! Also please note I do not live in Southall.”

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(Car Insurance) - Posted 8 years ago

“Crap customer service passed to 4 different departments to then be told we're not interested in your problem tough luck you got caught out by auto renewal and a massive price hike do not use this company”

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Posted 8 years ago

“they do not insure learner drivers in Northern Ireland. You only find this out after filling in all the forms online, that is 30 minutes Ill never get back. The headline saying that they do insure drivers in the UK is misleading. They are aware of it bet refuse to put a notice up to stop you wasting your time.”

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Posted 8 years ago

“Looking st the reviews it seems to me the highly rated reviews are first time users be aware at renewal time auto renewal is in place and your insurance will treble”

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Posted 8 years ago

Admiral is rated 2.5 based on 1,810 reviews