Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,681 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,681 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Admiral made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Julius

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Am very pleased with my policy.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“I was already insured with Admiral and when my Son's policy was due for renewal I called as we were looking at a multi car policy. When obtaining the quote my car was basically treat as a new business quote. I was a little concerned as I requested a detailed quote showing what cover I was going to have re driving other cars, protected bonus had been left off. These were all included in my original policy and I need to know that it was going to be on a 'like for like' basis. I was told that it was not possible to e-mail the quote details so I could check. I am still not sure if I have a 'driving other cars extension' My Son has been in contact since regarding his car and was advised that the payment for both of our cars is to come from his bank account. This was not made clear at the time of the quote/inception of the policy.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“not given clear information on how the second car policy would work”

Helpful Report

(Car Insurance) - Posted 8 years ago

“The worst company to deal with from start to finish. I had an accident and made a claim on my account and it literally took admiral 4 months to sort my claim out told me different stories from start to finish and when I did make a complaint the team leaders are telling me that admiral could have done better to resolve this matter but when it went further up the chain there telling me admiral are doing everything correct and to go to financial obudsman. The best bit is spent 2.5 hours on the phone to customer service trying to cancel my claim and they want £750.20 to cancel the policy and this figure was confirmed from 4 different advisors then a team leader told me its £220.30 to cancel my policy. Then am told we need to do another calculation then will inform you ????????????makes no sense. I asked where the advisors are getting these figures there answer from the notes ????. Confused and still waiting on a resolution and it's been 5 months”

Helpful Report

Posted 8 years ago

“Worst company to deal with”

Helpful Report

Posted 8 years ago

“Good”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very easy to setup all information clear and easy to understand”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Excellent service and fabulous insurance prices”

Helpful Report

(Car Insurance) - Posted 8 years ago

“This is the worst customer service I've seen in a long time. The last 7 months dealing with Admiral, Claims Consortium Group, and Blyth group has genuinely been hell. No continuity in service. Force you to accept incorrect scope of works under threat of forcing cash settlement on you. They all lie or avoid questions. You explain whole situation to all everytime you call. Darren the "plumber" from blyth group is incompetent to a degree he will possibly kill someone soon. Avoid contact with all three companies .”

Helpful Report

Posted 8 years ago

“I would give zero start if it would be possible as it was the worst experience that I could ever have with their customer services. I spent more that one hour to explain that I want to add another car on my policy but I couldn have a fluent conversation with the lady from customer services so I been passed to other 3 colleagues. They couldn't explain the logic of increasing the price of the policy (making it double) for my own car instead of making an offer when having 2 cars with them. I would never recommend it to anyone!!”

Helpful Report

Posted 8 years ago

“Very helpful over the telephone, also saving me further money with a Multi-car offer. I saw a lot of potential issues down the road with such a policy, but they patiently enlightened me over these concerns. Such as what happens to my NCB on both cars policies in the future (Which was a major concern, having earned full NCD on both existing cars policies over the years! (Normally this is lost if you don't re-insure within 2 years!)).”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Terrible.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very good service, swift, efficient and great communication skills.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“This company charge between £70-£190 per year extra for 5 years if you have been on a drivers awareness course! BEWARE of this as other car insurance companies don't charge unless they are part of Admiral group. Also young customer service staff pose as Senior managers. We have been with them for 6 years and have a multicar policy with my 23 year old daughter- no loyalty and they don't want you as you approach 60 years of age! Go elsewhere”

Helpful Report

Posted 8 years ago

“The only word that comes to my mind is 'HOPELESS'. I am a third party to an accident that wasn't my fault. I had to follow up for every single thing I needed when my car was getting repaired. There was repeated miscommunication between Admiral and other parties involved - the garage, the recovery company, the hire a car company. They never delivered anything when they promised and on the day or time promised. I had to follow up with Admiral and each of their associated parties several times to get my car picked up, to get the replacement vehicle delivered, to get them to start the repairs.. the list goes on. They kept me waiting indefinitely and never did any of their promised actions on time. Overall, I am fed up and would never like to have to deal with them again. I am still waiting for my car to be delivered back to me, which surprise surprise !!! has not arrived at the promised time.”

Helpful Report

Posted 8 years ago

“Pleased with service”

Helpful Report

(Car Insurance) - Posted 8 years ago

“My husband purchased home insurance from Admiral in May 2016. He purchased the property from auction and was advised by solicitor to insure the property straight away. Unfortunately he went with Admiral. On his return from holiday following renovations the property flooded ruining floors and newly plastered walls. After making the claim, they sent out a sneaky surveyor who told a pack of lies saying he wasn't living there. They stated they are not covering the claim unless he provides evidence he is living there. They have now stated they are cancelling the policy as of tomorrow stating he has failed to produce the documents. If a functional kitchen bathroom,bedroom Council tax, gas and electric bill is not suffice then what is. Terrible company to deal with, they will try every trick in the book not to pay a claim. Beware beware”

Helpful Report

Posted 8 years ago

“In November 2015 a driver who has since been prosecuted for being under the influence of drugs crashed into our stationary car at 4am in the morning. We quickly paid the excess to have the vehicle repaired and 1 year on Admiral have not recovered the money! During this time we have received ZERO communication from Admiral and when we call to chase the matter we are told we can only call between 1pm and 4pm! Absolutely garbage aftercare service so don't take out a policy with Admiral if you expect any semblance of customer service.”

Helpful Report

Posted 8 years ago

“Although I have forwarded documents they have requested by Mail and Email. I am still getting repeat requests stating if they do not receive them my policy will be cancelled. :ast communication by me was sent recorded delivery therefore have proof delivered?”

Helpful Report

Posted 8 years ago

Admiral is rated 2.6 based on 1,681 reviews