Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,679 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service no interest in existing customers. I was charged £19 to change one digit in my address. I moved from a ground floor flat to a first floor flat but according to the man I spoke to there is no difference in the security so told me my premium would stay the same. An absolute scam avoid at all costs. I for one will never go near them again.”

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Posted 5 years ago

“By far the best on insurance. Cheap, reliable and easy. Can’t beat it.”

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Posted 5 years ago

“Been with them for 3 years, and experienced no problems. The online account management was easy and straightforward. They matched the competitors prices for 3 years but unfortunately they couldn't match the offer I got from another company so I decided to switch. If the price goes up next year I'll definitely get a quote from Admiral again as I was happy with the service provided.”

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Posted 5 years ago

“Brilliant from start to finish just hope renewal is as good”

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Posted 5 years ago

“Good customer service, and easy procedure to get papers sorted.”

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Posted 5 years ago

“Very helpful team”

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Posted 5 years ago

“I rang regarding my car insurance renewal as if you ring they give you a better price. I also have house insurance and asked if was affected as my daughter starting uni as she is now 18. Was told no change for my daughter, as although studying away from home, still lives here. After the call I received a email to say has been a change to my policy and due to this they are taking £17.38 from my credit card the following day. This is because my daughter is now a adult and no longer a child as is now 18. What a rip off. I have logged a complaint as every year my family get a year older. Will this be more changes to the policy!!!. Admiral are a greedy, money grabbing, unscrupulous company that I would NOT recommend. The policy change was not mentioned in the call - just in email sent after it. I will be changing my insurance to another company.”

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Posted 5 years ago

“No one answers the telephone and I urgently need to get in touch with you. Very poor service I will be changing insurers at renewal regardless of price.”

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Posted 5 years ago

“Since I joined in June I can't access my online account or reset the password and have telephoned several times. They have promised to email me but nothing arrives and now you can't even telephone them because they have an issue! I won't be renewing in fact I might just change company anyway because I have no confidence in them”

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Posted 5 years ago

“I bought their insurance online. I found them very helpful, and competitive in the rate they offered for the year.”

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Posted 5 years ago

“I have only just joined them recently but they offered me a quote that saved me over 50% on my car insurance”

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Posted 5 years ago

“How anyone wouldn't lose the will trying to insure with Admiral, you'd think the preamble of doing things on a website would save time - NO, they drone on for hours trying to constantly up-sell when you're just trying to insure a 'flaming car'. NO, I don't want to insure any other car with you, NO I don't want breakdown cover, NO, I don't want legal aid, NO, I don't want my documents on a website that I won't be able to find if I can remember the user name, NO, I don't want to register online for anything!!! NO, there's nothing else you can flamin do for me - I've lost the will!!!”

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Posted 5 years ago

“In the process of having a no fault claim. The 3rd party is insured with AXA. I'm with Admiral (though wont be for much longer). Admiral have firstly refused me a hire car (even through the 3rd party). Now they are offering me £3000 max for a car valued at circa £5000. They refuse to negotiate despite being given evidence to the contrary. So I am left with no option other than the ombudsman. Similarly they have put my premium up £180 and are trying to charge £350 excess. Bearing in mind that this is a no fault claim that will be paid by AXA. They even tried to charege me anoher £20 to shift my no protected claims onto another car post accident. After that the premium on the car that went from 1 years NCB to 23 years NCB's premium didnt go down!! How does that work?! Do yourself a favour and avoid Admiral next time you renew. I thought that they were a professional outfit and now that I am in the process of a claim I know that they are not. They only have 1 star because none wasnt an option.”

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Posted 5 years ago

“Had an engineer come out to replace a pump. He broke my timer and to fix his mistake he re-wired my home without my knowledge. This caused my heating and hot water to constantly stay on. I called him back to tell him what was happening and he told me he would come back the next day to fix it but never showed up. I then spent £400 calling out another engineer to re-wire my house back to normal and fix the timer that was broken. Told admiral all of this and they said their engineer is not at fault. Absolutely disgusting that they can put someone through so much stress and get away with it”

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Posted 5 years ago

“Was quite difficult completing the car insurance online. Although I had contacted them and they were very helpful! I had a good quote as well since there was a promotion!!”

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Posted 5 years ago

“Simply terrible. They just want every penny out of you possible. My insurance for a 2008 golf ended up being £2.5K - despite my 6 years no claims, when confused.com are quoting me (as I'm at renewal) less than £1.3K for a new sports car. And if you need to cancel your policy before the end of its term, they charge you a hefty administration fee. They also increase your policy every time you move address - giving you a reason of 'you're in a higher risk area', which is extremely funny because I ended up moving back to my initial address 6 weeks later and they increased my premium again telling me the same thing - that the area is higher risk ... which leads me to suspect there are no algorithms detecting higher risk areas, and that they simply increase your premium by default every time you move.”

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Posted 5 years ago

“Rubbish customer support. No help or flexibility with direct debit problem even though was happy to pay the one missed payment there and then. Company ruled by computer policy. Not the friendly helpful company advertised. Would not recommend to anyone. Very disappointed and wish I had never changed insurers. Plus charged 40 odd pounds for the privilege of cancelling policy. Thanks Admiral. Maybe rethink your advertisements to the couldn't be bothered company.”

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Posted 5 years ago

“I had my beloved mercedes Vito stolen in June. They tried to steal it 2 previous times and in the third succeed. Rang admiral to report it after contacting the police they where great. Until that is the very next day hot a bill for £600 wanting my full premium. Fine okay they wrote that off if I was willing to insure another vehicle. I had to chase them up at every point of this ordeal, my car seats for the kids, personal effects payment of £150 my 59plate mercedes Vito which I bought for £5000 2 years ago has now lost 40% of it value. I had just done some work to it and it looked great. I also had a stereo and dvd player in my vehicle which they refused to pay out for, if my stereo was fitted when I bought the vehicle then this is covered by the market valuation, if like my dvd was fitted afterwards then this is not covered either, so when are audio and visual covered by my insurance policy. They also refused to pay for items which had just been fitted which again is fair enough but when my vehicle has been recovered and I phoned them to ask for the item's which they have not paid me for and was not covered by the valuation they said that would be fine but as they where waiting for the auction company to pick the vehicle up from the recovery company as the police where still busy with it, I would have to wait, but they would call me to let me know when I could retrieve the item's. This was not not true as the vehicle was picked up five days prior and I also spoke to the auction company who stated they had the vehicle. I am still waiting for the phone call about my items and my vehicle has now been put up for auction and I wanted it back, I asked if I could buy it back as and they refused also. They have made me feel like a criminal and I am out of pocket by about £5000 due to admiral insurance never again will I use this company they have lied all the way through the process. They can't open emails or call you back, they tell you that there systems are down or not working properly when they have to deal with anything difficult to answer. Absolute rubbish I will be putting in a formal complaint. Disgusting.”

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Posted 5 years ago

“I'm not saying some other insurance companies are not similar but recently cancelled one car form a Multicar Policy with Admiral that ran for less than two months. It was one of 4 cars costing only £180 to insure and they charged £30 to cancel it. In the conversation I also discovered it was only an average of around £2 per policy discount for Multicar so I would strongly recommend all to shop around for individual policies as I imagined the discount to be far higher than a mere £2. One disillusioned sole.”

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Posted 5 years ago

“It was cheapest insurance.”

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Posted 5 years ago

Admiral is rated 2.6 based on 1,679 reviews