“Absolute joke was falsely accused of scratching someone's car and claim was open for months no contact no update no help from the admiral. Rude staff and not helpful at all. After months and hours on the phone trying to find out what happened automated email was sent that they are agreeing to the claim, against our will, even though we notified them we are willing to take this further and go to the court as we haven't scratched anyone. Our insurance dramatically increased. Absolutely joke ! Avoid!”
“AVOID LIKE THE PLAGUE. I've just paid £102.51 to cancel a mis-sold car insurance policy. the policy was only in place for 15 days?? Unethical company with a call centre in India. Dreadful customer service tried to twist my words but eventually had to admit that I was correct. Still charged £102.51. It's all about the money. Never Again! Wish I'd read the reviews first.”
“Absolutely horrendous that you will not cover travel expenses for easyJet’s failures. Your policy is not fit for purpose. Passengers stranded abroad and you won’t reimburse.
I’ve had a call back from Jamie at customer service who is confused about my claim and making reference to situations not related to my claim and laughing at me on the phone. Inappropriate, Rude and bogus”
“Recently purchased House Insurance online and I am really happy with their services that can cater for all your needs, therefore I also found that Admiral Platinum House Insurance was good value for money. In addition, I would highly recommend using the Admiral website to find out what you can save on your own house insurance.”
“I purchased Home Insurance from Admiral very recently and found them an excellent company at providing customer service. Their insurance met all my home needs and everything was easy to do. They will post your documents to you as well as send them by email. Nothing is too much trouble for them. I have used them for Car Insurance in the past and got the same high level of service. Would recommend above other insurance companies. Their service is a good old fashioned one which works.”
“Do not under any circumstances use Admiral Insurance took my car illegally. Then sent it to be auction off.
They had to pay £4000 , and return my car after 7mths, tried to hold me ransome, they are modern gangster”
“Jhamilton
@jhamiltonXV
·
AdmiralLoans
Poor treatment from Admiral Loans. Ignored the fact I had to isolate for 18 months and ignored debt management plan, given 2 arrears notices and still reporting missed payments to credit agencies. please give me chief execs email to take this further. poor company”
“I could not believe that Admiral dealt with my no fault claim by offering me credit to fix my car, which I would be responsible for if in 49 weeks they had not recouped the funds. WhenI declined this I was told to contact the other persons insurer and deal with the matte myself. What am I paying for?”
“I got contects insurance for a rental property via Admiral (through a price comparrison site), for a reasonable cost.
I moved house and then the prices offered were shocking:
Original contents insurance for 1 year = £73.
New property:
To add buildings for the remaining 7 months = £210 (best via comparrison site for 1 year £168).
To change contents only to new address = £58.63
The call handler admitted that if you go via a comparrison site you get as "new customer" discount!!!!”
“Shocking shocking service, not contacted by anyone, after emailing them for an update, emails just go into claims portal that no one looks at or response to, all information for claim was uploaded but asked for it again, spoken to 5 different people, still no one can confirm when I will be paid my claim after 6 weeks, do NOT USE THIS COMPANY”
“impossible to speak to anyone for basic queries, Web chat down, took 10 minutes on google to find a number then i was on hold for an hour.
Complete farce, sort our your customer service! In this day its pathetic.”
“I was in a car accident that was non fault to me, that car at fault was insured by Admiral. The car accident was horrendous and there company is horrendous. They should be ashamed of themselves with the way it treats victims. The law needs to be changed.”
“If I could put less than 1 star I would have.
So I’m not an Admiral customer myself, but was unfortunate enough for one of their policy holders to crash into my car, whilst parked at a super market. This was the end of Feb.
The customer service is non existent. I’ve had to make all the calls back and forth, with no one actually being helpful. Return calls not made, follow up calls not made, in fact no contact what so ever unless I’ve sat on the phone trying to get through to someone. Had to take time off work to try and make all of these calls. Oh but they gave me £50 to compensate half days and all the calls I’ve had to make! £50!!
They collected my vehicle in the 6th April. It’s still not back.
They only intended to fill and paint or refurb the parts their policy holder damaged!!! I had to fight to get a replacement bumper and light!!!! A persons vehicle should be returned to the standard it was prior! And refurbishing prts is not acceptable. Especially when their customer admitted full responsibility! What ever the cost to repair it back to stand is whatever the company should be paying.
When I purchased my vehicle I purchased a service plan so that I could keep my vehicle fully serviced, in the network and maintain the service history as this helps retain value on the vehicle.. so my service was booked for last week and the garage assured me they would have it ready in time. Low and behold they call me and say it won’t be ready until Tuesday/Wednesday the following week and said “you will have to contact the garage and rebook your service”. Well that would be ok… but because they’d had my vehicle since the 6th, last week was the latest date they had available to keep it serviced within the specified and required time of my plan. I have now had to rebook, get the service done late, and I now have to do a 45 minute drive to another garage!!! And 45 minutes back!!! My original garage is 5 minutes away from me.
Spoke to admiral regarding this today, and not willing to give any good will or compensation for causing me to miss my service and essentially waste the service plan. I also asked if they were going to pay the fuel costs now I have to take my vehicle 45 mins away… and they said no.
Obviously this will be taken further and will be going through the financial ombudsman.
How admiral Treat customers is disgusting., and even worse how they treat customers after their own policy holder has admitted liability. They should be paying for fuel, reducing inconvenience and actually doing their job i.e picking up the phone and managing cases.
Don’t go with admiral. And pray you don’t get hit by an admiral driver.”
